RR
roma R
Active since Jan 2013
4
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0
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Reviews
4 reviews21 months ago
Refund not paid yet
The service level is non existant... Pathetic. Orders are not delivered unless you call them numerous times and follow up. Refunds are even worse. So unprofessional. I placed a refund on the 18th of June and have not heard from them since. I followed up with numerous emails along with my approved refund number #R500000459 and still no response at all from them. It's been over a month and I have not received my refund as yet.
53 replies
95 months ago
Pathetic service
I ordered a lenovo i5 laptop 2 weeks ago from the clearwater mall MTN Store. The saleswoman advised she would call me by Monday to confirm if there is stock available. Last week Wednesday i was called by the saleswoman as she stated she was off for 2 days and she then proceeded to inform me that the warehouse has stock and my laptop would arrive before the end of the week. It is now a week later with no contact from the store. I called the store now and the service level received was pathetic. Sehle answered my call and she was extremely rude. She was talking to her colleagues instead of attending to my call. She then dropped the call on me and I had to call back. She showed no remorse and still began chatting with her colleagues wasting my airtime instead of attending to my query. I called to query if my laptop was there but sehle did not listen or respond accordingly. She said the person that assisted me isn't there. I began getting infuriated and asked her to just check if my laptop arrived. She shouts to her manager, disregarding that I was on the line, and asks him if they have stock of the laptop in store. He immediately replies no without even checking. The manager (Bekhi) who didn't take the call was just as incompetent and had a don't care attitude. Nor did anyone bother checking what happened to my order. The store number is ********** 950. I have never experienced such pathetic service. Sehle is rude and does not know how to speak to clients. Bekhi shouldn't be a manager at all
106 replies
106 months ago
PATHETIC SERVICE
I currently have 2 vehicles insured with king price excluding the vehicle in my current claim. After a traumatic experience in a serious accident my husband called through to put through a claim for my accident on the 3rd of August. I was in serious pain and could not talk yet the consultant insisted that no one can speak on my behalf. After the gruelling experience of logging the claim and being on hold i requested my vehicle retail value and turnaround time for payment. The consultant stated she couldn't tell me what the retail value was as she has no access to this information and turnaround time would be 10 to 14 days. She also stated she(Dudu) was still on training. No one bothered to contact me and provide feedback from that point on wards. I called through on ********** 050 many times and spoke to different people who always provided contradicting information to the information received on previous calls. I stated to 1 of the agents that i need a time frame on how long the claim would take to be processed as i do not have a vehicle since mine was written off. The agent had the nerve to state "yes but who wrote the vehicle off". Dudu only called me on the afternoon of the 10th of August. I had already called the call center early that morning and was advised that the report from the assessor was received and on the system yet Dudu stated she only got the report after 4pm on the 10th. Dudu stated she now only needed to get a settlement from the bank. Its now the 15th and still no feedback from Dudu. I called through twice today and the consultants give me different feedback as per notes made by Dudu. Florence (the agent i spoke with last) stated she was sitting directly opposite Dudu however she cannot give me a time frame as to when Dudu would call me. She stated however that she would remind Dudu to call me. Dudu has not called me back yet. How long does it take to provide feedback or for a claim to be approved??? What is the point of having insurance. If this matter is not resolved IMMEDIATELY i will be taking the matter forward to the INSURANCE OMBUDSMAN. I cannot be patient any longer. This is unacceptable.
61 replies
106 months ago
PATHETIC SERVICE
I currently have 2 vehicles insured with king price excluding the vehicle in my current claim. After a traumatic experience in a serious accident my husband called through to put through a claim for my accident on the 3rd of August. I was in serious pain and could not talk yet the consultant insisted that no one can speak on my behalf. After the gruelling experience of logging the claim and being on hold i requested my vehicle retail value and turn around time for payment. The consultant stated she couldn't tell me what the retail value was as she has no access to this information and turn around time would be 10 to 14 days. She also stated she(Dudu) was still on training. No one bothered to contact me and provide feedback from that point on wards. I called through on ********** 050 many times and spoke to different people who always provided contradicting information to the information received on previous calls. I stated to 1 of the agents that i need a time frame on how long the claim would take to be processed as i do not have a vehicle since mine was written off. The agent had the nerve to state "yes but who wrote the vehicle off". Dudu only called me on the afternoon of the 10th of August. I had already called the call center early that morning and was advised that the report from the assessor was received and on the system yet Dudu stated she only got the report after 4pm on the 10th. Dudu stated she now only needed to get a settlement from the bank. Its now the 15th and still no feedback from Dudu. I called through twice today and the consultants give me different feedback as per notes made by Dudu. Florence(the agent i spoke with last) stated she was sitting directly opposite Dudu however she can not give me a time frame as to when Dudu would call me. She stated however that she would remind Dudu to call me. Dudu has not called me back yet. How long does it take to provide feedback or for a claim to be approved??? What is the point of having insurance. If this matter is not resolved IMMEDIATELY i will be taking the matter forward to the INSURANCE OMBUDSMAN. I can not be patient any longer. This is unacceptable.
0 replies
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1 Star
4 (100%)