Active since Feb 2013
Avoid! If I could give zero stars, I would. The contract requires that after giving notice, you allow prospective tenants into your home for two hours every day, including Saturdays. What they don’t tell you is that YOU will be the one showing prospective tenants around—without any company representative present. In our case, that meant welcoming 40 complete strangers into our home, with no support or security from the company. Our safety was completely disregarded. And if you dare question this highly unorthodox practice, you can expect to be bul****, spoken down to, and threatened with legal letters, with your deposit held over your head every time you push back. This company has zero customer care, zero communication skills, zero professionalism, and zero decency. The owner operates like a gangster, relying on legal loopholes to intimidate tenants. Stay far away unless you want to be treated like a nuisance instead of a paying customer.
I visited Fishhoek Fireplace and Chimney co yesterday to follow up on a fireplace that a friend in Johannesburg ordered. We had heard about all the complaints on social media and we were worried. The waiting period had been weeks longer than she had been promised and I asked about that. Janine and Rezar promised me a delivery to my home in Simonstown the same day. They also offered my friend a more expensive unit at the same price. Janine kept me informed as the day went on and by 19h00 they delivered the fireplace as promised. Thank you for keeping your word, much appreciated.
The teams on both sides of my move were just amazing. Nothing was too much trouble for these guys and they smiled all the way. They moved my plants with utmost care and they arrived unharmed. I can highly recommend this company for any move.