BC
Berdene C
Active since Feb 2013
22
Reviews
0
Industries
Reviews
22 reviews2 months ago
Fantastic Service from Thabile Kubheka
Fantastic Service from Thabile Kubheka. She was very friendy and assisted me with the changing of addresses and relooking at the value of my contents cover. Was lovely dealing with her. Thank you Thabile
106 replies
3 months ago
I had a wonderful experience with Sibusiso Ncambaca
I had a wonderful experience with Sibusiso Ncambaca. He was quick to assist me with my queries and very helpful. Thank you again so much Sibusiso. OnePlan is lucky to have someone like you on their team.
56 replies
4 months ago
Heartfelt Thank You
Dear Paw Print Team I just wanted to take a moment to sincerely thank you for the exceptional care, compassion and respect you showed my beloved Shadow and Harvey. From the very beginning, you looked after them with such dignity and kindness and knowing they were in such good hands brought me great comfort during one of the most heartbreaking times of my life. The care you took with their cremations, along with the regular updates and communication truly meant more to me than I can put into words. Losing both of my dogs has been incredibly painful but your empathy, professionalism and genuine compassion made an unbearable situation just a little easier to navigate. It gave me peace of mind knowing that Shadow and Harvey were treated with love and respect every step of the way. Thank you for everything you do and for the kindness you show to both pets and their families during such difficult moments. I will always be grateful.
0 replies
4 months ago
Heartfelt Thank you for your Kindness and Compassion
Dear One Plan Pet Insurance Team I would like to sincerely thank you for the beautiful gift and the personal condolence letter you sent me for the loss of both my beloved dogs, Shadow and Harvey. Your kindness truly touched my heart. Reading your words brought me to tears, not only because of the pain of losing them but because it meant so much to know that there is a company that genuinely cares and understands the sorrow and heartbreak I am going through. Losing both of my dogs has left an unbearable emptiness in my life and your compassion brought comfort during one of my darkest moments. It means more than I can express to know that I am supported by a team that doesn’t just see clients but sees people and the deep love we have for our pets. Your thoughtfulness reminded me that I am not alone in my grief. Thank you for your empathy, your kindness and for treating my precious dogs with the love and respect they deserved, even after they were gone. I will always be grateful for the care and compassion you showed me. With heartfelt thanks, Berdene
53 replies
5 months ago
Oneplan’s Employee Kim Street - A Truly Exceptional Person. Service That Goes Above and Beyond
I would like to express my deepest gratitude to Kim Street for her phenomenal service and unwavering dedication. She has supported me throughout my entire claim, always being available, patient and kind. What truly amazed me is that she even assisted me on a Sunday, going above and beyond to make sure everything was sorted and that I had peace of mind. People like her are rare, professional, compassionate and genuinely committed to helping others. Thank you Kim for being absolutely exceptional. You turned a stressful process into a manageable one and I cannot thank you enough.
53 replies
8 months ago
I needed assistance regarding my 3 policies that I have with One Plan and I was assisted by Julian David who was phenomenal
I needed assistance regarding my 3 policies that I have with One Plan and I was assisted by Julian David who was phenomenal. He was very quick and efficient and helped me sort my queries right then and there. Very friendly and it was a pleasure dealing with him. Thank you Julian 🌸
53 replies
12 months ago
Mweb - Shocking Service
I have been a client for almost 10 years and never once in my life have I ever struggled with a company to simply have my line moved from one address to another address. I have had Mweb drop the phone on in my ear more times than I’d like to admit and I’m no where near having my problem resolved. I do not want another line, I simply want my line moved and seeing everyone keeps putting the phone down in my ear and not getting back to me after numerous emails like Shafeequa I’m going to simply complain here. I’m now sitting in my new house with no WiFi and by the sounds of it NOT getting it any time soon. This is highly unprofessional and not what I expect being a loyal client of yours.
0 replies
12 months ago
Out There 4x4 Centurion
Absolutely fantastic service from Natalie and the team. A family business that just works brilliantly together and staff who go the extra mile for you. Thank you so much Natalie and Brian for the quick replacement of my intercooler hose on my Landy and giving me that immediate peace of mind. I highly recommend Out There 4x4 based in Centurion.
0 replies
13 months ago
Steers - Waterglen Shopping Centre
I would formally like to put a complaint on this branch Steers Waterglen in Pretoria. I placed an online order and was tracking to see where my order was and the next thing I see it’s delivered. I called the branch from my partners cell phone and spoke to a lady and told her the situation and she said she will call the driver. I also told her that they cannot say delivered when the food isn’t as they are bull****ting the system making it look like they are delivering food quicker than what they are but what they don’t understand is that it’s frustrating for us the consumer as we can’t track our orders and panic as to where our food is. I had to call her back and she informed me the driver would be there in a few minutes. Our food only got delivered at 19:25 and not at 18:56. Please investigate this as this unacceptable and I will not order from this branch again. My order number is 115173431.
0 replies
15 months ago
Excellent Service - Goodman Madela Oneplan Pet Insurance
I just wanted to say a huge Thank you to Goodman Madela for his exceptional service I received this morning and making the process quick and easy to add on another fur baby of ours onto my policy. Very knowledgeable and friendly. So glad to know I’ve got someone like him that I can contact if I need anything. Thanks again Goodman
56 replies
Review Distribution
5 Star
16 (72.72727272727273%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (27.272727272727273%)