SA
Sara A
Active since Feb 2013
3
Reviews
0
Industries
Reviews
3 reviews2 months ago
Easy to Take Your Money, Hard to Fix Their Mistake
I took my car in for a service and the actual work seemed fine. A few days later, I realized my service book was missing from my cubbyhole. I contacted Tania, who confirmed they had it, great, mistakes happen. What’s not great is everything that followed. 5 days went by, and no news or confirmation on her returning it, so I followed up. I provided a very convenient drop-off address in Observatory (a quick drive), as I live all the way in Blouberg - and then the excuses started. Tania told me it would be delivered Monday. Monday came and went. Then Tuesday “after work.” Also didn’t happen, then Wednesday came - no service book. Now we’re at Thursday, and it’s just been a string of promises with zero follow-through and no proactive updates. I’ve been patient and polite this whole time, but it’s frustrating how quickly urgency disappears once they’ve been paid. Fixing a mistake they made seems to be treated as optional. I haven’t gone in myself out of principle — I shouldn’t have to rearrange my time to correct their error when the solution is literally a short drive. Really disappointing experience. I was planning on continuing to service both my cars here, but this has seriously changed my view. Customer care clearly ends at the till.
0 replies
15 months ago
The experience thus far has been professional, clear and thorough
The experience thus far has been professional, clear and thorough. The team - Helen, Anneri and Haanim have been exceptional. Thank you!!
53 replies
40 months ago
Michael was friendly, well spoken and incredibly helpful
Michael was friendly, well spoken and incredibly helpful. Grateful for his service!
132 replies
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (33.333333333333336%)