CV
Cara V
Active since Mar 2013
29
Reviews
0
Industries
Reviews
29 reviews2 months ago
What do you NOT need to have studied to be part of the Woolies tech team??
The Woolies Dash app has been down since Wednesday, 11 February, almost two days now?! Does the tech team not receive alerts when the app goes down? This should have been rectified by Thursday morning already!! Clearly, Woolworths makes enough money to warrant the thousands (millions at their prices) that they're losing by the minute. I would suggest hiring a tech team that knows how to enable 24-hour notifications for these kinds of issues.
56 replies
3 months ago
Low-end service levels
Exceptionally poor service experienced at your Canal Walk store on Wednesday, 21 January 2026, at approximately 16:30. Given your position as an international high-end fashion retailer, the standard of service I encountered was not merely disappointing—it was indefensible. From the outset, staff demonstrated a complete lack of professionalism, attentiveness, and basic customer engagement. I was at your store to collect an online purchase, and the lack of service I received once again validated my inclination towards shopping online. Three of your sales staff were standing around at the pay point, speaking in an African language to one another, when I was under the impression that all Zara staff should (at all times) be speaking English? Assistance was then begrudgingly offered, communication was dismissive and unhelpful, and requests that should be routine in a luxury retail environment were met with indifference. At no point did I feel valued as a customer, nor did the staff appear remotely invested in upholding the brand standards your store claims to represent. After 10 minutes of waiting for my parcel, the sales assistant finally appeared with it in hand. When I requested a shopping bag, she informed me, in an indignant tone, that a bag would be charged at a cost of R2.50. What makes this experience particularly unacceptable is the clear disparity between your pricing and your service delivery. Customers are not paying premium prices solely for products—they are paying for expertise, respect, and an elevated experience. On this occasion, I received none of the above. Quite frankly, the service fell below what would be considered acceptable in an entry-level retail environment, let alone a luxury department store operating on an international stage. This reflects either a serious failure in staff training and management, or a broader disregard for customer experience – both of which should concern you deeply.
0 replies
7 months ago
ALL TELKOM CUSTOMER SERVICE CHANNELS ARE FAULTY!!
The following are apparently Telkom's values: "Collaboration, Customer Centricity, Accountability, Agility and Simplicity. We will be transparent. Nothing less will do. Good enough, is just not good enough." Well, I can say with cer*****y that, if only your customer service were good enough, but unfortunately, it's NON-EXISTENT!! I've tried 081 180, which is apparently experiencing technical difficulties. I've tried NINE different Telkom Mobile stores in CPT.... All with no answer??! I'm literally trying to get the Telkom banking details in order to do an EFT payment, but clearly, you don't need my money. Then, two weeks later, my service is suspended due to non-payment, while it should be your staff who are getting fired due to the non-existent customer service.
0 replies
7 months ago
TELKOM MOBILE = ZERO CUSTOMER SERVICE
The Telkom Mobile APP has been down for weeks & the website is no better. I phoned the 081 180 call centre, which also seems to be experiencing technical difficulties??! My invoices are ALWAYS incorrect, according to them, I'm in arrears every month?? Could someone who actually works at Telkom Mobile please phone me to resolve this?
0 replies
13 months ago
ZERO customer service
I have been trying to change my debit order banking details for TWO WEEKS!! The customer care number is useless; all it gives you are self-help options & never the opportunity to speak to a human??! I then logged a total of FOUR callbacks via their equally useless website. The mobile app is even worse. I even called a Telkom store inquiring about how I can get in touch with Customer Care, and not even the employee there could assist me! He then ALSO logged a callback for me via the website. I keep getting the SMSes that someone will call me, but I never actually get the call. The bank account that Telkom Mobile has on record is being closed today. I'd really love it if someone who works there could maybe actually do some work & contact me?? P.S: I'm unsure who's in charge of Telkom Mobile's technology & innovation team, but they should probably get fired. Both the website & mobile app are completely NOT user-friendly or even efficient. When it's not hanging or crashing, it's simply useless as far as getting anything done.
0 replies
21 months ago
Takealot/Superbalist service is SHOCKING & unprofessional
I recently ordered a pair of Converse sneakers -for the SECOND time- after my first order was cancelled due to "stock issues". The second order was ALSO cancelled for the same reason. When checking the Superbalist app after the second cancellation it still showed the sneakers, in my size, to be available though?? So, not only did you waste my time & take my money when you had no intention of fulfilling my order, but you also made me wait 3-5 business days to refund me. I then emailed the Customer Service team, asking for someone in management to call me to explain, but I have not received the requested call. Bottom line - when your business becomes successful enough, there's no longer a need to deliver good customer service to the consumers who helped you succeed in the first place. I'm not surprised to discover that Superbalist isn't 'claimed' on Hellopeter. I probably wouldn't want people posting reviews either if I knew the standard of service was abysmal.
0 replies
21 months ago
I need someone to contact me ASAP to resolve this
I have completed an online contact form for someone to call me & have called your customer care line numerous times, even getting cut-off mid-sentence with no resolution!! I paid my July bill manually on 30 June, you then also debited my account again yesterday for a greater amount?? I need someone to call me ASAP to explain what is going on! In the meantime I also keep getting automated calls saying my account is in arrears, when it's not??! If this is the accuracy of your invoicing system I shudder to think what else is faulty....
0 replies
21 months ago
The TERRIBLE customer service never ends
I completed an online contact form on Thursday for someone to call me to discuss my latest invoice, showing "in arrears" when I have the proof that I paid, and have STILL NOT received a call?? So, not only is your website NOT user-friendly with no customer care email address anywhere to be found, but your customer care agents don't actually follow up & call when they're supposed to? Could this be because you're inundated with callback requests due to your poor service? I suggest you invest in a CRM with a ticketing function & offer customers a customer care email address to send their requests to. I expect someone to call me ASAP to resolve my billing dispute.
0 replies
21 months ago
The SHOCKINGLY BAD service continues
I received a SECOND notification of a week-long break in internet connectivity at my home, within the span of a month! Once again, no alternative solutions were offered, e.g. mobile routers to hire etc., and only problems were provided. As was expected, this business who is meant to function as an "ISP", has not rep**** to my last review which clearly shows the importance they place on customer service. For someone who works remotely this level of service is simply not acceptable & in the technological era we live in it should not be allowed! I know full well that maintenance windows are needed, but two weeks out of the same month??!
0 replies
22 months ago
Customer service seems to be a foreign concept
I received an email notification (on 26 June) of maintenance to be done in my building between 1 - 5 July, rendering me without any internet connectivity for an entire week. As someone who works remotely this is an IMMENSE inconvenience. When emailing them asking why alternative solutions, e.g. providing mobile routers at a discounted cost for the week, I was simply told that they "do not offer these options"....?! Because of this utterly useless attempt at 'customer service' I'm left without any WiFi for 5 business days.... affecting not only my work but I'm also unable to listen to music, watch TV etc. Please correct me if I'm wrong, but aren't you an ISP? By that standard should you then not be providing VARIOUS solutions to that end? I.e. when you're busy with maintenance etc. should you not be ensuring that your customers are not left completely disCONNECTED??!
0 replies
Review Distribution
5 Star
3 (10.344827586206897%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (24.137931034482758%)
1 Star
19 (65.51724137931035%)