NS
Nico S
Active since Mar 2013
4
Reviews
0
Industries
Reviews
4 reviews22 months ago
Poor after sales service!
I initially experienced really good service from Phoenix Pools during the Pool installation in 2018, but then stated experiencing problems with their after sales service in 2021 when the filter cracked and leaked, with poor response time. I was referred to Cheryl who deals with maintenance and warranty claims, and II had to follow up continuously as help wasn’t forthcoming and communication really poor. The leak was eventually repaired and covered under the warranty, after 2 weeks. I contacted them again mid June 2024, as again I noticed my pool was losing water and saw water collecting in the pump housing. I again contacted Cheryl @ Phoenix Pools, that deals with these type of issues and she never responded to my emails and follow up. In desperation I contacted the person that initially managed the installation and eventually got a response from Cheryl after a week with some lame excuse that my email ended up in her junk folder…… Nevertheless, assistance wasn’t forthcoming despite numerous emails and phone calls, and eventually I decided to find another supplier to assist me, as I was told that the repairs would not be covered under warranty by Phoenix Pools, and have been waiting patiently for assistance for close to 2 weeks! When I informed Cheryl that I cannot wait any longer and was going to find another supplier to assist me, this was her reply: “No Problem – let them assist as I can’t guarantee availability”!!!!
0 replies
25 months ago
MTN out of contract rates and poor customer service
I had a 24 month LTE Data contract with MTN for a monthly subscription of R278.97. In Oct'23 the monthly contract fee suddenly increased to R718, without any warning or notice, and I have not been receiving any monthly statements. When I enquired with MTN, which proved extremely difficult and with long response delay, I was advised that my 24 month contract expired on the 11/09/2023 and that "out of contract" and a month to month subscription rate now app****, which was more than double the contract rate, despite me not being informed of such and the line being dormant. I immediately asked for the line to be cancelled and again there was major delays on MTN's part to cancel the contract, and eventually I was advised that I need to give 30 days notice. I reluctantly agreed as I felt that the so much time had passed since I initially logged my enquiry, but then I was hit with another surprise, which was that the cancellation fees amounted to R1377.50, despite the line being dormant. I reluctantly paid this amount in Nov'23 and as far as I understood the matter as resolved. However, MTN continued to debit my account with a debit order and every time I had to raise a dispute with my bank and tried to engage with MTN to understand why they are still trying to debit my account but I never got a response, and this persisted until March 24. Suddenly in March'24 I received an alert that my credit score had deteriorated and when I enquired, I was advised that MTN claims I owe them 682.50 as the cancellation was only processed on 23/11/2023! This despite the fact that my cancellation request was logged on 23 Oct'23! MTN's customer service is honestly shocking and I pretty sure their practices are *******!
0 replies
35 months ago
Great deals and rang...
Great deals and range, and the online shopping is really convenient with quick delivery! Amazing after sales / customer service and they really go all out to make you happy!
53 replies
87 months ago
Pick and Pay Hyper Northgate / Tevo - Poor Service complaint
Copy of the email I have sent to PnP Customer Services on 24 Feb, and have yet to receive a response to! From: Nico Smith ********** Sent: Sunday, 24 February 2019 6:57 PM To: ********** Subject: PnP Hyper Northgate / Tevo - Poor Service complaint Good day I am writing this email as I am completely dismayed with the absolute shocking service I have experienced from PnP Hyper Northgate and Tevo! I bought a Bennett- Read Zoom vacuum cleaner in Aug last year, for my daughter to use at her 1 bedroom flat, while she attends university. This appliance was used minimally to vacuum 1 bedroom’s carpet, 1 x per week, and was not used during the September or Dec/ Jan school holidays. 1st the electric cord retractor stopped working and then the sponge filter started to disintegrate after the 3rd time we cleaned it?! I collected the appliance from her when returned from holiday and took it back to PnP Hyper Northgate on 27 Jan’19. I insisted that the appliance should be replaced or I be refunded, but the Tevo consultant refused and said it had to be booked for repairs. I then asked to speak to a manager and after waiting for an hour I finally gave up and agreed to book the appliance in. Ironically I had planned to buy to other appliances on promotion from the same store, but decided against this after this experience and proceeded to rather purchase from GAME, including a new vacuum cleaner as we could go without anything. I know from experience that GAME has a NO QUESTIONS asked returns policy and I have now learned my lesson. It gets worse!! 2 weeks later I get a call from PnP Hyper that I need to come in. I proceeded to go back to the store expecting to pick up the repaired appliance on 10 Feb, but only to find that they have lost the copy of the sales receipt and needed to send this through to Tevo, before the repairs would be completed!? The Tevo consultant apologised and assured me I will get the repaired device the following Tuesday. It is now another 2 weeks later and I am still waiting to receive a call to come and collect!? This is totally unacceptable and you have lost a customer for life! Please be assured I am turning to social media to warn others against purchasing appliances from PNP! Proof of purchase and Customer Repair slip enclosed.
784 replies
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1 (25%)
4 Star
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1 Star
3 (75%)