JV
johan van der merwe
Active since Apr 2013
8
Reviews
0
Industries
Reviews
8 reviews2 months ago
Abysmal Service - Not paying back deposit
This is now the second time that I am struggling to get my deposit back from this company. The fist time it took 3 months and numerous emails. This time I returned my car on 30 January. I queried about my deposit on 16 February. About a week later I received an email stating , I need to send them proof that I paid a deposit. You cannot make this up. I send them an email with a screenshot of my credit card proofing I paid a deposit. It has now been more than 3 weeks and absolutely no response or any communication from them. I send this email to customer service , Mini Lease and the CEO Ganda Ramasela. Absolutely no response. Looking at the other comments about this company , they should be legally and forensically investigated. Avoid them at all cost. As somebody who regularly rent cars , I will never make use of them ever again.
5 replies
2 months ago
Abysmal Service - Not paying back deposit
This is now the second time that I am struggling to get my deposit back from this company. The fist time it took 3 months and numerous emails. This time I returned my car on 30 January. I queried about my deposit on 16 February. About a week later I received an email stating , I need to send them proof that I paid a deposit. You cannot make this up. I send them an email with a screenshot of my credit card proofing I paid a deposit. It has now been more than 3 weeks and absolutely no response or any communication from them. I send this email to customer service , Mini Lease and the CEO Ganda Ramasela. Absolutely no response. Looking at the other comments about this company , they should be legally and forensically investigated for ***** and shutdown. Avoid them at all cost. As somebody who regularly rent cars , I will never make use of them ever again.
0 replies
13 months ago
Poor Service
Dear Avis Car Rental Management, RE: RA463872566 / Reservation Code: 14991933ZA5 I returned a long-term rental car (Toyota Vitz) on 28 February 2025 but my deposit has still not been refunded. I have emailed customer support numerous times over the last two months now with no response. This is really poor poor service.
2 replies
33 months ago
Atrocious service
My father passed away at the end of 2022. Trying to finalize his estate went reasonably smoothly. All the policies and related companies made payment within 2 weeks. Except Liberty Life , what a huge disappointment this company has proven to be. On 08 March 2023 we provided Liberty Life with all the requested documentation required. On 19 April (42 days later) we enquired (Tobile – Ref no: 123810376) why the policy has not been actioned and paid. We were informed that they forgot to hand the policy information to the claims department for payment. We were told that they will escalate this. On 23 May (76 days later) I send an email to Liberty Life to enquire about the payment as no action has yet been taken. We received an email stating: "we are in the process of fulfilling your request and you will receive feedback from us shortly. We have implemented a full work-from-home strategy and have equipped our staff with the technology needed to continue to be of service to you." It is now 191 days after we submitted all the documents required for payment. It is 115 days after they said they will get back to us "shortly". This is the last policy to be sorted in order to finalise and close my fathers estate. Not only is Liberty Life costing us money every month to keep the estate count open but it is causing our family frustration and grief in a period where we just want to finalise everything. I ran out of options to get this company to action anything so I turned to HelloPeter. What a shock when I read the experience of so many other clients. It is clear that they are deliberately delaying payment or they are just completely ***********. Liberty Life should be reported to the financial conduct authority and financial ombudsman. Carte Blanche should really do a forensic investigation into this company. This company should not have a license to operate as a financial provider.
1 reply
35 months ago
Even dead people are not immune to MTN incompetence
My father passed away early November 2022. He had an MTN mobile account. My mother and myself went to MTN in George with all the required paper work (death certificate etc.) to inform them and close the account. This was completed while we were there. It is now 9 months later and I received a letter from a debt agency , csssolutions , that my fathers account is in arrears and has been handed over to the debt agency. Really ???
1 reply
39 months ago
Selling invalid vouchers
I booked a ticket with CemAir to Johannesburg for an international flight. As part of my booking with CemAir I booked and paid for a voucher for access to the 'International Bidvest lounge' as I was going to be on the airport for a few hours. On arrival at the International Bidvest lounge the reception desk did not allow me in with the voucher which I printed. They said that the CemAir voucher cannot be used at the International lounge. They tried to lookup all options but the voucher number could not be used for access. I was forced to pay again for access to the lounge. This time R475. I have reached out to CemAIr about this and their only response was: "lounge access is a non-refundable purchase and we will not be able to offer a refund for this." So essentially , they sell you invalid vouchers and when you complain about this , they just say sorry , it is your problem. Warning to all people booking with CemAir , never buy any optional/additional vouchers from them. As for me and my friends , we will never fly with them again. Stay well clear of this lot.
0 replies
40 months ago
Session cancellation letter incompetence
My father passed away recently and we need a session cancellation letter on a policy that the bank currently holds in order for the policy to be paid out to my mom. I have been to the bank 4 times in the last 4 weeks and there is absolutely no response or feedback regarding this request. My father has no outstanding debt (credit card , bond etc.). This should not take more than a day to provide us with this letter. The frustrating thing is that it does not seem the consultants at ABSA knows how to complete the form properly to request this letter. I have delt with many companies over the last 3 moths in order to finalize my fathers estate but this is by a country mile the worse experience I had to deal with. It seems with ABSA you are either in the red or you see red...
3 replies
102 months ago
Cannot get rid of them
We sold out house in November 2017 and notified Telkom about this in October 2017. Between me and my mother we have visited the Telkom customer care center 6 times now , spending about 8 hours in queues and trying to get confirmation that the line is deactivated. It is now 3 months later and we still get bills from Telkom for the line that should have been deactivated at the end of November. Whoever is responsible for accounts and operations at Telkom should be fired. They are hopeless. Standing in the queue it is the same story customer after customer... This is a disgrace - do the people that sit in the fancy offices realize how pathetic Telkom really is? Based on the amount of frustrated customers I have encountered it really looks like Telkom does not give a damn.
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (100%)