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Active since Apr 2013
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3 reviews12 months ago
Public Protector South Africa – Breaching the Law Itself While Supposed to Uphold It
I never imagined I would be writing a complaint against an institution tasked with defending constitutional democracy and protecting the rights of the vulnerable. Yet, here I am — disillusioned and appalled by the conduct of the Public Protector South Africa (PPSA). I was interviewed for the position of Manager: Supply Chain Management on 26 March 2024. Within two days, PPSA conducted a reference check on me. Shortly thereafter, I was instructed to undergo fingerprint verification and submit a copy of my payslip — clear indicators that I was being seriously considered for the position. However, all communication then mysteriously ceased. In accordance with the Promotion of Administrative Justice Act (PAJA), I submitted a formal request for reasons as to why I was not appointed. Despite this being a legal obligation, PPSA has failed to respond, in direct violation of Section 5 of PAJA, which guarantees every individual the right to request written reasons for an administrative decision that adversely affects them. To make matters worse, the official who was handling my request resigned suddenly and without explanation immediately after I indicated that I would escalate the matter to a higher authority. Since then, emails to senior officials Mr. Maredi and Ms. Molokomme have gone unanswered. What began as a routine recruitment process has now become a textbook case of procedural unfairness, possible administrative manipulation, and what appears to be a deliberate attempt to cover up the truth. This is not just poor governance — it is a serious breach of the law by the very institution entrusted to uphold it. It is unacceptable that a Chapter 9 institution, which is supposed to be a custodian of justice, transparency, and accountability, is behaving in such an evasive and ********* manner. If the Public Protector South Africa cannot adhere to the very laws it enforces, how can any citizen trust it to protect their rights? I urge relevant oversight bodies and the broader public to take note of this disturbing conduct. This is not just a personal grievance — it is a matter of constitutional integrity. I am now in the process of filing with the high court to have this miscarriage of justice reviewed. #ConstitutionalBreach #PAJAViolation #PublicProtectorSA #UnfairRecruitment #CoverUp #AdministrativeJustice #RuleOfLaw
0 replies
14 months ago
Urgent Complaint Against Budget Insurance – Unresolved Excess Dispute
Dear HelloPeter Team, I am reaching out to formally lodge a complaint against Budget Insurance due to their lack of urgency, poor communication, and failure to resolve my ongoing excess dispute. Despite multiple follow-ups over the past six weeks, my issue remains unresolved, and the service I have received has been both frustrating and unacceptable. I lodged my claim six weeks ago, and despite numerous attempts to get an update, the matter has been ignored. Today, when I called to check on the progress, I was informed by Buhle from Budget Insurance that no follow-up had been done and that I should allow an additional 24 hours. This response is completely unacceptable—six weeks is more than enough time to investigate and resolve a dispute of this nature. The lack of urgency and accountability from Budget Insurance has been appalling. The main issue stems from an additional R4,000 excess that I was never informed about when I signed up for my policy. I switched to Budget Insurance to reduce my premiums while maintaining an affordable excess. At no point was this additional excess disclosed to me, and I would never have agreed to such an amount had it been properly communicated. This misrepresentation contradicts the principles of transparency and fairness, leaving me feeling deceived as a policyholder. Adding to the frustration, the panel beater repairing my vehicle has been calling me repeatedly since Friday, demanding that I collect my car. However, I am unable to do so because Budget Insurance refuses to resolve this dispute. This delay has now caused unnecessary financial and logistical stress, and I am being unfairly penalized for their inefficiencies. This entire experience has drastically changed my perception of Budget Insurance. Instead of the seamless and customer-centric service that was promised, I have been met with delays, miscommunication, and a complete lack of accountability. If this is how they handle disputes, it raises serious concerns about their commitment to their customers. I am demanding an urgent resolution to this matter. If I do not receive written confirmation of a resolution by 12:00 noon, I will escalate this complaint further to the Ombudsman for Short-Term Insurance and other regulatory bodies. I will not accept further delays or dismissive responses. I trust that HelloPeter will assist in ensuring that Budget Insurance is held accountable for their failure to resolve my dispute. Sincerely, Ntsako
142 replies
14 months ago
Urgent Complaint: Poor Service and Unresolved Issues with MultiChoice
Dear Hello Peter Team, I hope this message finds you well. I am writing to formally lodge a complaint against MultiChoice for their poor customer service, failure to resolve an ongoing issue with my DStv account, and the unprofessional conduct of their employee. Despite numerous attempts to address my concerns directly with MultiChoice, I have yet to receive a satisfactory resolution. The issues I am experiencing are as follows: Unjustified Service Disruption: My DStv services were unavailable for 10 days, despite my payments being up to date. MultiChoice has since acknowledged that my payment was allocated, yet they have failed to address the impact of this disruption. Financial Loss Due to Poor Service: Throughout the 10-day period, I incurred additional expenses due to daily phone calls to MultiChoice in an attempt to restore my services. I have not received any form of compensation or reimbur*****t for these unnecessary costs. Unprofessional Conduct by MultiChoice Employee: An employee by the name of Mbaka falsely accused me of ***** without any justification. This baseless and malicious accusation is completely unacceptable, and I demand clarity on the actions taken against this individual. Despite raising these issues multiple times, MultiChoice has only acknowledged the payment allocation but has failed to provide a detailed response addressing the service failure, financial losses, and misconduct of their employee. I urge MultiChoice to take immediate action by: Reimbursing me for the 10 days I was unfairly denied service. Compensating me for the costs incurred in trying to resolve this issue. Providing a formal response on the disciplinary action taken against Mbaka for their false accusation. Should MultiChoice fail to respond with a clear resolution, I will escalate this matter further to the Consumer Protection Commission and regulatory bodies to ensure accountability. I trust that raising this matter on Hello Peter will bring the urgency it deserves. I look forward to MultiChoice addressing my complaint with the seriousness it warrants. Name: Ntsako Rikhotso (Mr) Contact: 071 488 9690 Kind regards, Ntsako Rikhotso
0 replies
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