BR
Brett R
Active since Apr 2013
14
Reviews
0
Industries
Reviews
14 reviews17 months ago
Thanks to you BackaBuddy
We used BackaBuddy to raise funds for a friend in medical need. Their service, advice and efficiency helped make this an enjoyable process in a very trying time. Thank you to all staff and BackaBuddy for ensuring a successful but a very human and personal campaign.
0 replies
24 months ago
MTN - Service CHUMPS more like it.
What a bunch of Duck Truckers... "MTN service champions" - you have to be joking. These people only want you when you are about to upgrade or start a contract - after that you are lower than shark **** and they don't care one iota about you or your problems (made possible by the shoddy MTN service) After 30 years as a loyal subscriber I decided to rather try find another "devil" as the devil I have known for 30 years does not lie or respect me and my business. As evidence of their uselessness, try cancelling your contact when it ends - this reveals the true MTN and the reasons why I wouldn't recommend them to my worst enemy. So long MTN
53 replies
42 months ago
Accounts debacle
Webafrica you are K@K with your service when we became your client. 1/ When calling your offices you can only select option for "sales" to speak to a human. The "Service etc" takes you to the WhatsApp portal. 2/ even when speaking to sales they cannot give you a human to contact in accounts. So shows your prospect is more important than your client. 3/ Have for 3 months now been trying to get your "service champions" to help me on the WhatsApp line. Each one confirms they understand the issue, then tell me they are escalating to Management, sign off and i the problem is NOT fixed. 4/ Your service champions cannot see what is on the WhatsApp call before their call - so EACH TIME i have to re-explain myself. They kindly then work through but still cannot get resolved Lastly and most importantly, when they do book "call back", that (very kind and very nice person) takes notes on all issues and promises to "come back with a resolution". Then a week later i get another "you service has been suspended" notification and the merry go round starts again.
264 replies
45 months ago
Sad security and control of client data
What kind of secutiry are you providing when you ask you clients to give you this info via email??? I asked MTN for a tax certificate showing payments. I did this from the online protal where i have logged in. they send me this on email - who in their right mind would ever give this info to a 3rd party? We apologize for the delayed response and for any inconvenience incurred. To access your account and for security purposes, please complete the details below: MTN PIN ID Address Payment Method Cash /Bank Name & Type of account E-mail address/ work telephone number We look forward to being of service to you Come on MTN there has to be a better way (something less 1990's???)
134 replies
46 months ago
MTN SIM Fraud enabler or preventer?
MTN, when i try to phone you to report attempted fraud, you give me another number to call (even though your 135 number says, we must call 135 to report fraud). When i get through to that number is a KPMG number and they don't know what we are on about. I tried again and the person was so lethargic and uninterested but could not hlep me. So if you want to fix this, there is a person on the following number 0632607755 trying to get people to give an OTP - if you want you might try to stop this person and their accomplices at MTN. OR not..
0 replies
47 months ago
Worst Service EVER
If there were Minus Stars i would give this to you. Your admin is ****!!!!!! You and your dental partner DENIS have your heads stuck in the sand and your managers clearly don't know the stress and hassle you poor staff are forced to deal with. You cannot contact anyone - all your senior people "dont take calls.." and then you charge us the client or broker for the privilege of dealing with you. SHame, Shame, Shame...
134 replies
57 months ago
Missing Minutes - No Service
MTN - Missing minutes. The staff at cannot read and respond to a mail sent over 2 weeks ago regarding minutes that are missing. You send the screen shots showing the various proof. The response firstly is that they want your MTN pin your ID, your confirmation of bank etc. When you say that this is how we have phishing, you are told, either provide it or we don't help... So you provide the info. Then the response is handled by yet another person. That response is so far of left field you don't understand. You respond (daily) and each time people assume you are asking about something and blissfully send any response their imagination can provide. So you ask for the issue to be escalated and management to contact you... And this goes on and on and on and on for 2 weeks. I think the tactic is that they hope you will give up. I have been promised to be called but that never happens. So you try and "communicate" with a "communications company" and you cant. they don't speak "client" only system... Now watch that i put it on Hello Peter how quickly someone reads and attends to this??? Why cant they have that person working in the info centre???
0 replies
72 months ago
Worst Service and communication EVER
Ref No -2288223 MTN, i have contacted you 8 times - you have auto responded once and your staff did manage to respond once - but with the incorrect info. 1st - 20/4, 2nd - 21/4, 3rd - 22/4, responded - 26/4, 4th - 26/4, 5th 27/4, 6th - 28/4, 7th - 29/4, 8th - 4/5. For a "Communications@ Company you guys are surprisingly bad at communication. Maybe your staff will watch Hello Peter more than their mails - lets see. Regards Brett Redelinghuys
0 replies
73 months ago
Stolen Deposits
Bunch of Thieves... Had to cancel our trip because of lock down. They will not refund the monies. Was very easy to speak to Asmal before this when organizing the trip. Now that we need his help, he cannot be found. Not on email, phone or messaging... We would have re-booked but now don't see that ever happening. Don't support people that steal from their fellow humans.
0 replies
88 months ago
UCount Pain
UCount Rewards The most frustratingly slow and painful way to try and redeem points for a purchase. It is faster to go the the Central Bank and wait for them to pint the cash.... Then the call center staff, will not answer questions and wont honestly agree that maybe their system is crocked. They error message reads 'Your Card is Activated" - this in their language means "Error your card has been blocked"... Please adjust your system Then ask your Call centre people to rather look for soluitons and not try infer that the clients are being silly.
210 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (21.428571428571427%)
1 Star
10 (71.42857142857143%)