FG
Francois G
Active since Apr 2013
2
Reviews
0
Industries
Reviews
2 reviews81 months ago
ONCE THEY HAVE YOUR MONEY, YOU WILL NEVER SEE THEM AGAIN
Horrible experience. Started promising enough. Patrick came out same day on Wednesday, 17 July 2019, after I WhatsApped the number on the website. Said my fridge needed a new motor, so I paid a R400 deposit, and he came back the next day (Thursday) to install, when I paid him the balance of R1 400. So far, so good. The new motor buzzed, but didn't make cold. I phoned Patrick and said that I'm busy on the Friday, but could he please come on the Saturday and have another look. That was when he vanished. Repeated WhatsApp messages to him (Mobile number 078 599 9966) and to the other number on the website (Mobile 073 316 9383) was greeted with absolute silence. I once managed to get hold of Patrick again, when he gave me some half-****d excuse about having had to return to Zim on urgent family business, but that he was back in Cape Town, and that he would attend to me soonest. Same with the other number. A guy named Calven picked up once (this was the 16th of August) and assured me that he would send somebody the same day. That never happened. He promised again on WhatsApp on the 19th of August. Still nothing.
0 replies
135 months ago
Claim handled very efficiently
My third great experience with Outsurance in a year. This time my son was involved in a motorbike accident. Fortunately he wasn't hurt too badly, but his bike, which was insured by Outsurance, was damaged quite severely.<br> Since the day I lodged the claim, Pamela phoned me virtually every day to update me on their progress, and asked about my son's recovery without fail. It's great to deal with people for whom good service is a way of doing business.<br> I sincerely wish other South African companies would learn from Outsurance's example.<br> Thanks, Pamela and Outsurance!
0 replies
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (50%)