Active since May 2013
In September I upgraded my contract and got a Samsung note 10, which I was promised came with complimentary Samsung buds. However, I was told that I can only claim them on 15 October. Almost a month later I am still not able to get them. I have called the store several times only to be told that the Samsung person is not available to assist. This is false advertising! And fraud . Samsu8and Mtn need to make good on this promo.
28 May 2015 I purchased and paid for 2 trucks from Tommy's truck Sales, a Mitsubishi Canter and a Renault Mascot. I was assured that the trucks would be cleaned and fixed up and sent for COF certificates, and ready for collection within 3 days. 6 June i went to Newcastle to collect the trucks, both of which were found to be not working. The Canter was not even in road worthy condition as brakes, clutch and back lights were not working. The Renault would not start due to the engine management light coming on. I contacted the owner, Dr Ahmed Jamaloodeen, to try and resolve this matter. He suggested via sms that I return the trucks if I was not happy. After all efforts to return the trucks had failed, his staff assured me that the Renault would be sent to Volvo to be repaired immediately and that the Canter would be properly repaired and delivered to Jhb on Thursday 11 June. To date neither truck has been fixed and no solution has been presented. Ahmed refuses to take my calls and Ray has failed to resolve the issue despite me calling them at least 5 times a day for feedback. They have not given me the COF certs, Tax Invoices or transfer of ownership. Makes me question legitimacy!!!
On 5th Feb 2015 i reported the theft of my gate motor and damage to my electric fence, security camera and garage door motor. on 6 Feb ABSA sent out the wrong contractor who could not even quote for the job. 9 Feb a second contractor was sent out and submitted his quote to ABSA. After calling everyday in between for approximately 20 mins each time I was informed that a 3rd person will be sent out on 16 Feb to yet another quote. Upon calling yet again their arrogant claims manager cannot commit to when the job will be done. he is extremely condescending and well trained in passing the buck. He cannot say what ABSA's acceptable time frame is in concluding a claim. He also could not commit to ABSA paying out any damages in the event of a robbery whilst the security measures remain un-fixed. Is this what we pay for ? The don't care attitude, poor service and lack of accountability is DISGUSTING! Is this the reward we get for being loyal clients for more than 30 years?
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