MB
Mel B
Active since May 2013
2
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0
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Reviews
2 reviews83 months ago
Do not port to Vodacom
On Wednesday 19 June I phoned the Hyde Park Corner store and told the store assistant Pearl that I would come in on Saturday 22 June to port from MTN to Vodacom. When I arrived on Saturday to do the port, Pearl informed me that they do not have the correct sim cards in stock in order to do a port. Apparently the "port sim cards" are on back order and they have none in stock. Pearl then bought a Power Pack sim card from Pick n Pay and this sim card was used to do the port. It is now 4 days later and I am still not able to recharge my phone due to the incorrect sim card put into the phone by the store assistant. Apparently Power Pack sim cards cannot be used to do a port. When I escalated this to the store manager of the Hyde Park store, she simply told me that the correct sim cards are on back order. At no stage did they tell me to go to another store and that they are not able to do the port for me. I was contacted by the Vodacom call centre who will log a service call, that will take a further 72 hours to process. That is a total of 1 week without a working cellphone!! I find this totally unacceptable.
168 replies
109 months ago
Speedy Repairs
<p>I have recently submitted a claim via Kulula for damage caused to my suitcase during a flight. The repairs of the suitcase was assigned to Louis Datnow Luggage (LDL).</p> <p>I would like to commend you for the excellent service that I received from your business. It was emphasised that I needed the repairs done urgently, as I was travelling again soon. LDL contacted me the very next day, collected the suitcase from my office, fixed it within one day and then delivered the suitcase again to my office. All this was done while constantly keeping me informed of the progress and when collection and delivery would take place. Such outstanding service is so hard to come by these days. It was fantastic to deal with a business that takes pride in their work and puts the customer first. I sincerely thank you for this.</p>
0 replies
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