BV
Beyers van der Merwe
Active since Mar 2009
2
Reviews
0
Industries
Reviews
2 reviews77 months ago
Gross incompetence and horrific service
If there were zero stars I would choose that. Utter incompetence and horrific service today from the DSTV call centre. Firstly, the call agent the the installer spoke to could not activate the package and escalated it - this was 12pm. Then I phoned myself at 14:40 and had shouting match with Happiness, who ended up saying that my Black Friday special will be activated within the next 30 minutes to an hour, note, this was rubbish, because by this time I was already waiting for two hours prior, oh and I quote her "Happiness does not lie". Then, an hour and 30 minutes later, no cigar, so I called again, spoke to a team leader called Vuyo this time, who also promised that she will personally look into it and said it would be activated within at most an hour - guess what - nothing and no return phone call either. So I phoned again at 18:21, and spoke to an agent who put me on hold and then just put the phone down after letting me hold on for 14 minutes! I then phoned again at 18:35 and this time a different call centre agent finally managed to capture the details and it was up in less than 15 minutes - the call itself lasted 26 minutes though. I spent today over 94 minutes on phone calls to DSTV. That is R94 in airtime. Who is going to refund me that? I don't know what to believe, but if I didn't know any better I'd say they were on purpose doing this to their customers who have chosen the Black Friday special, because they are more than likely making a loss on it. That, or perhaps they think because I am Afrikaans I support Steve Hofmeyer or something. ALSO note, DSTV did not even have a single record of the decoder and wifi ****le being delivered to me! And if it wasn't for this last call centre agent, they would have billed me for two subscriptions per month! I was supposed to be spending quality time with my family today, instead I was sitting here sorting this out, on my one day at home. I can never get that time back! Here is what I am going to do - if DSTV does not phone me, to apologise and give me some sort of credit for my telephone calls to them, I am going to cancel my DSTV subscription. Perhaps they don't care at all, and they really do wish that I cancel, well if that is how they want to repay a loyal customer of 15 years, so be it. Here is the so-called escalation ticket that Happiness logged: #INC-30844. And here is the last reference number: 44227199-I104.
122 replies
134 months ago
Could not care less - passing the buck
We signed up with Mountain Men in our Security Complex. They were to connect up to our Electric Fence and our Storage hut. Communication with them has been a disaster, showing up unannounced, late or not at all over a period of three weeks. Got the installation wrong twice and blamed us for it. The second last visit saw them signing off on everything, when it clearly was not working - they were basically lying. Then they had the audacity to blame the Electric Fence company. Finally after three attempts and having to take more time off work, all seems sorted. <br> Nobody at this company seems to have any integrity, i.e. they don't show up for appointments on time, they don't phone you back when they say they will and they sure as I'm alive will not admit that they have done anything wrong, nor apologise for anything that they may have done wrong. The CEO Allan, also does not seem to care much that we are going to cancel our contract - complete indifference. Do yourself a favour, rather sign up with a company that has integrity. I don't know if there are any other Armed Response companies that do have it in the Southern Suburbs of Cape Town, hope it goes better elsewhere.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (50%)
1 Star
1 (50%)