HB
Hemlata B
Active since Mar 2009
17
Reviews
0
Industries
Reviews
17 reviews8 months ago
Excellent Customer Service - Keshni Gounder
I would like to commend Keshni Gounder for the excellent customer service received with a smile. Requested to have my premium reviewed due to the increase in the renewal and Keshni assisted with this and really made my day and going the extra mile. Definitely made a difference that has had a positive impact on my pocket. A Big Thank You
1 reply
8 months ago
Empty promises and Promotions to Trap customers
Empty promises and promotions to trap customers into renewing their subscription. I received a promotional email (have the email as evidence) if I renew my subscription I will get another month free, 2 months for the price of 1 and to renew before 31 July 2025. I renewed my subscription and Lo and Behold, have not received my free month but definitely getting reminders every day that my subscription is expiring.
1 reply
9 months ago
I received such Excellent service from Siyanda Mkhize and such good advise, what a knowledgeable individual and Star Performer
I received such Excellent service from Siyanda Mkhize and such good advise, what a knowledgeable individual and Star Performer. THANK YOU Siyanda 👏👏
53 replies
11 months ago
Cosmetology - Excellent way to order your Beauty products
I ordered my Beauty products online from Cosmetology and they are fast, efficient and such a convenient way to shop for your products. This is my 2nd time ordering from Cosmetology and I am really impressed with their service and received my products hassle-free. Thank you
0 replies
11 months ago
Drop 24 Amazing Service
I ordered from Cosmetology and the Courier Service that they use is Drop 24, this is the 2nd time that I have used them and what an excellent courier service to use. They regularly keep you updated and are spot on with their delivery, even delivered my products before the scheduled delivery date. Thank you Maxwell for your excellent and friendly service. Such a pleasure dealing with this Courier company.
0 replies
31 months ago
Momentum - Always a Winner for me
Hi, I am simply amazed at the awesome service from Momentum, I tried for 2 days to log my claim on the website, with no success. I sent an email and literally within minutes, i was called by Seipati who assisted me and again literally in minutes, she processed my claim and sent the necessary case #. Again, within minutes, I was then contacted by PG Glass to schedule my vehicle. WOW, this is what Excellent Customer Service is all about and Thank you Seipati for your friendly assistance with a smile.
131 replies
38 months ago
Kyle Pienaar - Excellent Customer Service
Hi, I submitted a query to Momentum the evening of the 07 March 2023, I was contacted the very next morning and was assisted by Kyle Pienaar. Not only was my query attended to and resolved promptly but all efforts were made to review my policy and advise of new coverage options which assisted in bringing my montly premium down. I received such Excellent customer service that was so refreshing and catered the solutions to a customer's needs. A Big THANK YOU for the awesome assistance and service received.
53 replies
44 months ago
Excellent Service Received. WoW
Hi, a BiG Thank You to Tawfeeq Saint who assisted me in resolving my query in record time and also securing me a discount on the review of my car insurance. He went the extra mile in providing the best outcome and delivered such excellent and exemplary customer service. The best customer service received and a promise kept on getting back to me once he received feedback from his manager. THANK YOU, we need more shining stars in the industry
74 replies
97 months ago
Poor Value for Money and poor holiday experience
My Formal Letter of Complaint was addressed to Angelique and sent to the ********** without any response. We stayed at Forever Resorts Warmbaths on the on the 13 April 2018 (Friday), we booked 2 x 4 sleeper chalets and were allocated # 60 and 61. When I booked over a month ago, I specifically requested that because we are 2 families I would like the 2 chalets to be next to each other, easily accessible to each chalet. However, the 2 chalets are a distance from each other separated by a road and surrounded by high bushes and pitch dark so you have to meander around to get from one to the other and the other concern was that we were placed so far from the main areas, such a drive to get to our unit (And we had 2 pensioners with us and a 4 month old baby). We went back to Reception to request chalets closer to the main areas and that were easily accessible to each other. We were told that the closer chalets are block booked, can you please advise how are chalets reserved because from my understanding and what was mentioned to us is that chalets are allocated on the day, we checked in just after 15h30 but was told that all the chalets are fully booked and there are block bookings? After much debate, we were given Chalets # 64 and 65. Still very much far out from the main areas but a little better in terms of accessibility to each other. However, our problems just started. Issues with Chalet # 64: - The passage light and bathroom light was not working, we logged a complaint with reception. The maintenance guy came out in the evening and we were sitting without lights because they tried to fix the lights, to no avail until eventually we asked them to please come the next day to repair the lights. - The bathroom door kept jamming and you had to have a person on the outside to kick the door open. - There was no hot water in the chalets and showering or bathing was definitely not pleasant. Issues with Chalet # 65: - The kettle in our chalet was not working and had to be replaced. - Our bathroom door was also jamming and could not be easily opened. - There was no hot water in the chalet. We are quite perturbed by the many issues we experienced with Chalets # 64 and 65. We spent R8 760 for the chalets for the weekend but the value and standard of our stay has really deteriorated. Are these chalets not maintained or kept in order? Do you reserve chalets for specific persons based on certain criteria? I would appreciate your feedback / response in this regard.
0 replies
108 months ago
Billed incorrectly again
<p>Changed my option to the Annual option from March 2017, last month finally got my account corrected with all the incorrect billing (after struggling for 3 months).</p> <p>Last month I was credited with the R233.90 that was incorrectly billed after several emails to correct.</p> <p>My account was supposed to be sorted out for the year. </p> <p>Received an sms that an amount of R253.90 will be deducted from my account. I sent an email to ********** to have my account corrected, Scott Khumalo Ref # ********** said my account is in a credit of R387.10 so no money will be deducted.</p> <p>Lo and behold, this morning, the 23 May 2017, R253.90 was deducted.</p> <p><br />On my knees begging, please sort out my account and for future billing. This is really becoming a miserable experience and impression of DSTV (Multichoice)</p>
336 replies
Review Distribution
5 Star
8 (47.05882352941177%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (11.764705882352942%)
1 Star
7 (41.1764705882353%)