UD
Ursela B
Active since May 2013
12
Reviews
0
Industries
Reviews
12 reviews6 months ago
Ignores me and won't come fix their errors
According to their Facebook About Us: "Small family business that has been in the home improvement industry for more than 30 years". They came to put in 2 of my doors on 15 August 2025. It took them 7 hours to remove 2 doors and put 2 doors in. I had to work so I left them at my house to continue their work. When they were done, I immediately paid them the R2300 they charged me. When I got home from work, I saw that they put both doors in upside down 😂 they removed the broken doors so they would have been able to see how they were supposed to be. When I contacted them the same day, they said they would come and fix it on 18 August. I have been following up with them since then. They constantly have excuses why they can't come and fix their mistakes. They just ignore my messages and phone calls. I have given them ample time before I give bad reviews but they just ignore me. I have requested a refund as well. Very disappointed
0 replies
33 months ago
Cameron assisted me ...
Cameron assisted me with my claims and in a matter of minutes it was sorted out
60 replies
38 months ago
Thank you, Blessing,...
Thank you, Blessing, for assisting me in decreasing my premium today!
53 replies
44 months ago
Daylan Krause was very helpful and very friendly
Daylan Krause was very helpful and very friendly. Thanks Daylan!
74 replies
50 months ago
Bafana Xaba was very helpful and very friendly
Bafana Xaba was very helpful and very friendly. Thanks Bafana!!
53 replies
53 months ago
SCAMMERS!!!!!
Scammers. I am still waiting for my order from 7 December 2021. Their website says 7-9 working days for delivery and they don't respond to my queries. They don't have a contact number or email address so you are left to try and communicate on Whatsapp where they don't even read your messages. Can't call on Whatsapp either, the call doesn't go through
0 replies
53 months ago
Scammers Stapnet!!!!!
Scammers. I am still waiting for my order from 7 December 2021. Their website says 7-9 working days for delivery and they don't respond to my queries. They don't have a contact number or email address so you are left to try and communicate on Whatsapp where they don't even read your messages. Can't call on Whatsapp either, the call doesn't go through
0 replies
75 months ago
Kent Kruger - K Tech owner takes your money and doesn't do the work after 15 months
How do you put MINUS stars on the rating?? We took my husband's car to Kent Kruger, owner of K Tech in Roodepoort, to have the engine redone in NOVEMBER 2018. The car is still not fixed. He was paid in full upfront so he already has him money. In November 2019 (yes, a WHOLE YEAR after having the car in his possession) he returned the car, claiming to have fixed it. The car drove for about 25kms after cutting off next to the highway and has been standing ever since. It has taken him 15 months to try and fix this car. Phone call on top of phone call. Sms's and whatsapp's have been sent, and this guy literally couldn't care less. We have spoken to him nicely. We have pleaded with him. We have fought with him. And it has gotten us nowhere. Promises are being made at least 5 times a week by him that the car will be fixed and on a Friday afternoon at about 3pm, he switches his phones off and/or blocks our numbers. On Monday morning his phones are on again and we have to listen to him spewing nonsense about why he was, yet again, unable to fix the car... AGAIN!!! I have had it with this guy!!!
0 replies
78 months ago
DirectAxis owes me money!
I paid my last and final debit order on 25/10/2019 of R1 055.33. There was a credit on my account of R96.05 and I have phoned 7 different times and spoken to 7 different people about refunding me my credit amount. They keep saying there is no credit amount and while I wait on the phone to speak to the team leader, they cut me off. They also cannot explain to me what "Advance amount" means. The statement that was sent to me by DirectAxis clearly states there is a credit. They refuse to give me my money. If they do this with 1 000 people, they will have nice Christmas bonuses! Details according to my latest statement: Date Commenced : 2016/10/04 Expiry Date : 2019/10/25 Instalment Due Date : 2019/10/25 Instalment Due Amount : R 1,055.33 - Advance Amount : R 96.05 + Arrear Amount : R 0.00 * Amount Due : R 959.28 Other Instalments Due : None According to the above info, the Amount due (R959.28) and the amount taken off my bank via debit order (R1 055.33) does not correlate and means they took more money than they were supposed to
210 replies
84 months ago
Poor service and no one answers a phone
At the end of April '19, I telephonically requested my debit order date to be changed from 26th of the month to the last day of the month. The consultant confirmed that it was done. On 24/05/2019 my debit order went off my cheque acc which resulted in other debit orders bouncing and me having to pay the penalties for that. None of the numbers go through to a consultant to assist me with this. I am placed on hold for over 20mins at a time. I spoke to Grant Sherratt on my secure chat yesterday and he confirmed that he changed my debit order date and it would be in effect in 24hours but when I spoke to Sello Leketa today, he said they (at Premier) cannot make these changes. So was this fixed or not?? He has logged a request to send the recording of the consultant confirming that she changed the date to the closest branch to me then I will take this further. Also, who is going to cover the (almost) R500 in bounced debit order charges that came off my account because of FNB's error?? This is really horrible service and if I could get through to a consultant, this wouldn't be AS frustrating as it is now!
168 replies
Review Distribution
5 Star
4 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (8.333333333333334%)
1 Star
7 (58.333333333333336%)