Active since Mar 2009
The loud **X'trapolis Mega train horns** on local residents. By gathering data on **health and property impacts**, organisers hope to present a strong case to **railway authorities** and government officials. Many citizens feel that the noise levels have intensified recently, yet their **formal complaints** have largely been ignored by **Metrorail and PRASA**. We want to restore the community's quality of life. Through this there is a group which aims to force a meaningful response from the relevant **safety regulators**. Ultimately, the project highlights a growing frustration with **noise pollution** and the lack of accountability from public transport providers.
I am writing as the Executor of a deceased estate regarding a ***** claim for approximately **R39,463.14**. These *****ulent charges occurred on the very day the client passed away in July 2024, despite the fact that he was physically incapable of authorizing any transactions at that time,. Despite providing clear evidence of the *****, I have received **no formal feedback or explanation** as to why these amounts have not been reversed to the estate,. An investigator named **Carmen** contacted me once, but there has been **total silence** since that initial contact. My numerous emails to the ***** division have gone completely unanswered. As the legal representative of the estate, I am demanding an immediate explanation of the investigation's outcome and a resolution to this long-outstanding matter,. FNB’s failure to communicate is unacceptable.
My son James died of cancer on 22 June 2020. He had a contract to provide Gap Cover with this company. As he had died the original claim was sent to them by Heather Smit on 25/08/2022 for services rendered in April 2022. Communication was sent regarding outstanding documents to my deceased sons email address even though the company was fully aware that he was on his deathbed. The company failed to send the follow-up communication to Heather Smit who had lodged the claim in the first place – request was sent out on 06/09/2022 they say they had received no communication nor the outstanding documents were sent to Stratum by 31/12/2022 when the claimable period expired. They furthermore advise that they received a follow up request on the outstanding claim in October 2023 to which we advised that the claims are now stale as its older than 12 months and the outstanding documents have not yet been received. I have pointed out the above facts to the company and they are still refusing to pay the claim. They were completely aware of the condition and diagnosis and are now relying on the fact that they communicated with an email address that was no longer in use. They were provided with an alternative email but failed to advise Heather Smit that they had further requirements and have simply repudiated the claim.
The Consultants at Absa Long Beach Mall Noordhoek are a big disappointment. They don’t listen and are argumentative. I had to argue with a consultant about an ID and power of attorney and the lady next door in th cubical had a problem with her consultant who was also arguing with her. It did not make for a very nice experience. I think they both need training in customer relations.
It has taken the deceased estate department just short of one month to close an account, provide certificates of balance and open a new account. They don’t seem to know what they are doing. This cannot be the norm.
On 19th August I wrote to the CEO Mr Jacques Cilliers but to date have not received a reply. As he does not publish his email address my email was addressed to [Email Removed] I then followed up on 28th August, still no reply and today I wrote again requesting a response to this urgent matter. It seems like FNB dont care anymore. My client has been a customer of the bank all his life and needs some urgent assistance with bridging finance.<br> <br> I am amazed, It seems that there is something very wrong somewhere
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