ZM
Zazamisa M
Active since Jun 2013
2
Reviews
0
Industries
Reviews
2 reviews8 months ago
HORRIBLE SERVICE, *********** staff that's inhumane and robotic- with no human factor and no sense of urgency. Escalating anything with them is a waste of time. STAY AWAY FROM TAKING INSURANCE WITH HOLLARD/ EDGARS, JET or any other retailer who uses them
Had my phone ****** at the end of July, Logged the claim 1st Aug, today is the 20th of Aug, approximately A WHOLE MONTH LATER, I still have not received a replacement device. UNPROFESSIONAL, POOR and DISTASTEFUL service from the *********** staff from the call centre team leader Letlhogonolo Gaethuse to the so called manager Nebewia Hartebees who cannot not manage anything. They used all sorts of tactics to delay delivery of my device AFTER approving an unfair amount which was waaaaay less than what I am insure for. If you want value for your money- choose another insurance but Hollard, Edgars, JET etc.
55 replies
111 months ago
Worst service Ever
<p>At momentum, customer service or even team work is something they do not know about, If you're thinking of using their services, think again!!</p> <p>I have been sent from pillar to post regarding my withdrawal claim. The Naressa Govender lady who was supposed to assist me as she administers the account just ignored my numerous messages that I left left her colleagues , Gladwin and Dikeledi, she even has the guts to tell me she wont apologise for that!! Clearly customer service isnt part of their DNA. I left a message with Naressa for her superior Julie govendor to call me, again nobody returned my calls. It is annoying to have to follow up for people to do their jobs and its more disgusting when you have to follow people behind for your money! I literally had to fight in order to have a claim initially loged in 2 months ago to be processed, HOW RIDICULOUS!</p> <p> </p> <p>The staff at has no professionalism, no courtesy, respect whatsoever. I can not wait for the claim to be finalised so I dont have to deal with their incompetency anymore!</p> <p> </p> <p> </p> <p> </p> <p> </p>
112 replies
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