Active since Jun 2013
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10 reviews27 months ago
Homechoice slow to deal with my missing parcel issue
Homechoice is taking long to respond to my complaint about one of their couriers who delivered a parcel at my work without my knowledge.He went against company and allowed someone else to sign for my orders By the time I was told by the admin staff that I a Homechoice parcel had arrived,the parcel had already been stole.I didn't know wot was delivered as I had made multiple online orders. I went to the Homechoice store in Wynberg to complain about the driver.I was extremely disappointed ,when they could not provide any details of the driver or parcel he had delivered.They has no idea who delivered that day in my area,nor could they tell me what order was sent out to me.I simply told to contact customer or email my complaint.I phoned the customer care line.The agent admitted that they had no idea who delivers what and in which area.She also told me to search again at work for the missing parcel. To date,I yet to receive any feedback from customer care but in the meantime I have to tolerate pesky marketing from their sale agents trying to get me to order. I also believe that the service agents at the Wynberg branch did not escalate my complaint and queries regarding this matter.
116 replies
29 months ago
Edgars Blue route preferential handling of return policy
Edgars blue route,I bought my son shoes,the correct size but it hurt him when he wore it.I sent him to return and the consultant treated my son poorly,acussing him of damaging the shoe.The shoe is not damaged at all just worn once.I personally seen Edgars blue route branch treat white people preferentially ,whites return clothing items that they simply state they no longer find suitable after wearing it and they decision to return is not opposed.As a coloured I feel that I should no longer support this rascist branch.I think I should send one of my white friends to return my son's shoes and update this website on what happened.A former worker has told me in confidence that they are trained by Edgars to give preferential treatment to people who appear rich ,this includes whites.An employee represents the policies and ethos of the company.So,if they treat us poorly,we can accept they behaving this way in accordance with companies ethos
0 replies
35 months ago
Homechoice fails to fix or refund faulty or poor quality goods
Home is only good until your goods are faulty. You will recieve very little customer support and endless red tape until you give up on your query.
106 replies
35 months ago
ADT is a ripp off
ADT is complete ripp off experience. They offer poor response in the time of an emergency and their sales agents and customer services provide misleading information.Is their an Ombudsman that deals with security companies? I need to alert the ombudsman.They **** about keeping the alarm system after contract among so many other lies
53 replies
35 months ago
ADT offers poor client & security service
ADT is complete ripp off in my experience. They offer poor response in the time of an emergency and their sales agents and customer services provide misleading information.Is their an Ombudsman that deals with security companies? I need to alert the ombudsman
53 replies
83 months ago
MBD attorneys
My WoolWorths acc. has been handed over to MBDC collections agency and my issues is that I have been struggling to get a settlement amount from MBDC for a long time. After much struggle, I was given the following email adresses queries@mdcs.co.za Achmath@mbdcs.co.za to obtain a settlement amount but to-date I have yet to receive a response from them .I sent an email to the afore-mentioned email adresses on the 08 May 19 and 3 June 19. When I asked for a settlement amount from their call-centre agents the amounts quoted was twice the amount reflected on the WoolWorths receipt there was no difference in the settlement amount and the outstanding balance. I understand that extra interests have been incured due to the fact that the account is in arrears. is charged but I need to know the break down of these charges and the call-centre agents do not answer these questions. I want to know how much are they charging me the collection calls and smses. And,are they allowed to charge me for more than two collection calls and smses .Also, I never recieved a statement of interest charged and lawyers fees. I only recieve reminder smses of payments ,no forwarding email addresses or alternative no. to contact them on and most importantly no outstanding balance is indicated in these smses. I have tried negotiating with the WoolWorts stores directly about settling but they simply refer me back to MBD. After I payed R 1000 on 28/06/19 my balance displayed on the Woolworths receipt was R 2 499 . 04July I contact MBD, and the agent told me that another payment of R1100 was due and that the settlement and outstanding balance was the same.When I asked her to expalin to me the breakdown of the charges she became irrate.She promised that Achmat,the manger in charge would return my email and tha she would mail me a breakdown of all charges.Today 05/07/19 I paid the R1100 eventhough I am still waiting on the promised statement. i also wonder how long Im going to have to wait for this account to be closed and taken off my credit report
0 replies
83 months ago
MBD Atorneys
My WoolWorths acc. has been handed over to MBDC attorneys. My issues is that I have been struggling to get a settlement amount from MBDC.After I payed R 1000 on 28/06/19 my balance displayed on the Woolworths receipt was R 2 499 . My issue is that I have been struggling to get a settlement amount from MDC. After much struggle, I was given the following email adresses queries@mdcs.co.za Achmath@mbdcs.co.za to obtain a settlement amount but to -date I have yet to receive a response from them .I sent an email to the afore-mentioned email adresses on the 08 May 19 and 3 June 19. When I asked for a settlement amount from their call-centre agents the amounts quoted was twice the amount reflected on the WoolWorths receipt there was no difference in the settlement amount and the outstanding balance. I understand that extra interests have been incured due to the fact that the account is in arrears. is charged but I need to know the break down of these charges and the call-centre agents do not answer these questions. I want to know how much are they charging me the collection calls and smses. And,are they allowed to charge me for more than two collection calls and smses .Also, I never recieved a statement of interest charged and lawyers fees. I only recieve reminder smses of payments ,no forwarding email addresses or alternative no. to contact them on and most importantly no outstanding balance is indicated in these smses. I have tried negotiating with the WoolWorts stores directly about settling but they simply refer me back to MBD. 04Julu I contact MBD, and the agent( wit an attitude) told me that another payment of R1100 was due and that the settlement and outstanding balance was the same.She promised that Achmat,the manger in charge would return my email and tha she would mail me a breakdown of all charges.Today 05/07/19 I paid the R1100 eventhough I am still waiting on the promised statement. Regards Natasha Le Thea 073 688 7636
74 replies
83 months ago
MBD Collections
My WoolWorths acc. has been handed over to MBDC collections agency. My issues is that I have been struggling to get a settlement amount from MBDC.After I payed R 1000 on 28/06/19 my balance displayed on the Woolworths receipt was R 2 499 . My issue is that I have been struggling to get a settlement amount from MDC. After much struggle, I was given the following email adresses queries@mdcs.co.za Achmath@mbdcs.co.za to obtain a settlement amount but to -date I have yet to receive a response from them .I sent an email to the afore-mentioned email adresses on the 08 May 19 and 3 June 19. When I asked for a settlement amount from their call-centre agents the amounts quoted was twice the amount reflected on the WoolWorths receipt there was no difference in the settlement amount and the outstanding balance. I understand that extra interests have been incured due to the fact that the account is in arrears. is charged but I need to know the break down of these charges and the call-centre agents do not answer these questions. I want to know how much are they charging me the collection calls and smses. And,are they allowed to charge me for more than two collection calls and smses .Also, I never recieved a statement of interest charged and lawyers fees. I only recieve reminder smses of payments ,no forwarding email addresses or alternative no. to contact them on and most importantly no outstanding balance is indicated in these smses. I have tried negotiating with the WoolWorts stores directly about settling but they simply refer me back to MBD. 04Julu I contact MBD, and the agent( wit an attitude) told me that another payment of R1100 was due and that the settlement and outstanding balance was the same.She promised that Achmat,the manger in charge would return my email and tha she would mail me a breakdown of all charges.Today 05/07/19 I paid the R1100 eventhough I am still waiting on the promised statement. 073 688 7636
0 replies
111 months ago
OnePlan- Poor/Misleading Customer Service
<p> </p> <p>I sighned up with Oneplan Health insurance last year.I have contacted them them afterwards asking for my debit order dates to be moved and the call centre agents agreed.However,They still debited my account early in January ,which resulted in unpaid debit order fees and my credit record being affected.</p> <p>Due to insufficient funds,Oneplan immediately canncled my policy via sms and deducted R150,which did not have a problem with as the telesales agent had explained to me that should I cancel the policy prematurely I would be charged R150. However,When I went through my statment for march I discovered that they had debited my bank account again and simply reinstated my policy as there was money in my account.I contacted the call centre today 15/03/17 with regards and the agent explained things to me ,which was different to what the sales agent had told me with regards to the R150 cancellation fee and about an activation fee.I have mailed them a cancellation and refund request letter for unpaid debit order fees and my premium amount letter and I am waiting their response.They have promised a 48 hour turnaround time.</p> <p> </p> <p>My experience of Oneplan is that they are inconvemnient ,in that there phone lines are too busy when trying to call them and there communication is misleading.</p> <p> </p> <p> </p> <p> </p>
56 replies
128 months ago
Poor Client Service
I have an account at Truworths which is overdue due to changes at work, I no longer earned commission and was unable to keep up with repayments .I made an arrangement with Truworths, which I am also now struggling to keep up with becoz I am currently unemployed and will only start my new job at the end of Oct 15.My complaint is that Truworths have resorted to questionable methods to collect the money from me by threatening to disconnect the cellphone I bought from them if I don't settle the full amount instantly( is This even legal) and also that I pay an additional R30 connection fee. The phone I bought was prepaid (not a contract) Truworths has no right to disconnect it. Furthermore, I want to mention that the quality of their shoes are not up to Standard .As, earlier this year I bought ankle boots from them (R699), and a month later I had to return it becoz the stitching came lose and hole appeared on the shoe .Because I loved the design so much I bought the same style boots again and months later the same thing occurred, so I will have to buy boots again next year.
75 replies
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2 Star
2 (20%)
1 Star
8 (80%)