BM
Bonita M
Active since Jul 2013
84
Reviews
0
Industries
Reviews
84 reviews1 month ago
Do not EVER use a FNB Virtual Card you NEVER get your refunds!!!!!
On 13 February 2026, I experienced an issue with a payment that went off my credit card, but the recipient did not receive it. I received instructions from Lebogang on My Service Suite, who advised me to instruct Fleisherei to use the following details: DESC: Fleisherei CenturVOD3NWMRJVP Auth Code: 152800 Ref NBR: 604212855097 Lebogang also advised that Fleisherei should ask their bank to release the payment, under case number CAS-4544147N7B2C8. This matter was eventually resolved. However, I have now received the exact same instruction from Temu, requesting that FNB release my refund. Despite numerous requests on My Service Suite, FNB has either been unwilling or unable to assist. I do not understand how the same process that FNB instructs other banks to follow cannot be app**** in this case. For reference: • I first contacted FNB on 23 February 2026, speaking with Buntu on My Service Suite, after which I was transferred to Sakhiwe. • On 3 March 2026, I contacted FNB again and spoke with Ntombizodwa, who advised that refunds from Temu take 10 days. • I waited the full 10 days (from 3 March, not 23 February). After following up again, Jamaine from My Service Suite informed me that FNB is not able to trace incoming payments. I would like to understand how it is possible that other banks can receive instructions to release a payment, yet FNB cannot do the same. On 16 March 2026 I sent an e-mail to Private Clients Service, FNB Private Wealth Service Suite and hellopetercomplaints at FNB. A day later my "case" was closed because according to FNB the refund was issued by Temu. YES IT WAS ISSUED BUT THE BANK NEEDS TO ACTION IT. NO money reflects in my account. I TOLD them this but my e-mails gets ignored. They do not even BOTHER to check if the refund reflects in your account. The messages I now receive from Temu says your financial institution NEEDS ADDITIONAL TIME TO PROCESS THE REFUND!!!!!!! AFTER I have sent them Temu's instructions. This is not the first time I do not get refunds from payments made with my FNB Virtual Card. NEVER EVER use the virtual cards for payment because YOU WILL NOT get your refunds!!!!!!!!
1 reply
3 months ago
Worst customer service
On 21 January 2026, I settled my loan in full and provided proof of payment. Despite this, an installment was still deducted from my account. I have submitted multiple requests for a refund of this incorrect deduction, but I have not received any response to date. I have been a customer for several years and have always made my payments on time. I would therefore expect a higher standard of service, particularly in resolving a straightforward matter such as this.
112 replies
3 months ago
How can we NOT help you!!
This is my fourth review in three months. I do not understand what has gone wrong with a bank that I have always trusted. I have a revolving facility with FNB and have been gradually settling other accounts using this facility due to the lower interest rate. This has resulted in increased business and revenue for FNB. For reasons that have not been explained to me, and without any prior notice, a hold was placed on my revolving facility, leaving me unable to access the funds. For some unknown reason and without giving me notice, there was a hold put on my revolving facility and I am unable to access the funds! Since 13 January 2026, I have been unable to transfer money from my revolving facility. I initially engaged with Penelope and Nkululeko via the FNB app. Nkululeko advised that I needed to accept shortfall protection, which I had already done when taking out the loan. I nevertheless accepted it again on the same day, as instructed, and was assured that I would be able to access the funds within 24 hours. On 14 January, as the issue persisted, I contacted FNB again and was assisted by Thusego, who advised that the matter had been escalated to the revolving facility team. On 15 January, I called 011 371 3711 after continuing to receive a “transaction is not permitted” message on the app. Once again, I was told the matter would be escalated, yet no resolution or feedback has been provided. This repeated escalation without resolution is unacceptable. I have experienced numerous service issues with FNB recently, and this situation falls well below the standard of service I expect. I would appreciate a clear explanation of the issue, confirmation of what is being done to resolve it, and a realistic timeframe for when I will be able to access my funds.
168 replies
3 months ago
Getting worse and worse!! Lying to customers!?!?
I am just more and more frustrated and disappointed in FNB. When I moved to FNB initially I received the best service ever but these days it's clear that the staff either do not know what they are doing or they just do not care about their customers!! On 30 December 2025 when I logged in on my banking app, I received an orange message saying that I was pre-approved for a revolving facility limit increase. I took the offer and accepted the debicheck mandate but to date, the money was not paid into my account. On 5 January 2026 I followed up and was told by Mbali that "Your application is showing it was successful just affected on the system delays", however the money is still not paid and when I followed up this morning, Shanil told me that there is not even feedback on the application on whether the loan was granted!! ***!!!! WHY would you LIE to your customers? I don't know what is going on with FNB, but I am considering moving to Capitec as it is clear from the reviews on Hello Peter that it would be the better option!
56 replies
4 months ago
Flutterwave **** / *****ing money!!! DO NOT USE
On 20 October 2025, I made a payment of R4766 to Shein on their app using the Flutterwave payment portal to account number 4096758251. During the transaction, an error occurred and Shein's app says payment failed, however, the payment went off my bank account. Shein INSIST that they did not receive the payment and I did not receive my goods. Any attempts to date to retrieve my payment was unsuccessful with Flutterwave informing Absa that they are not authorized to debit.
0 replies
4 months ago
Bringing affordability to luxury fragrances
I have recently purchased fragrances from Perfume Room without reading their terms and conditions. Given the price the fragrances were advertised at I assumed it was knock off perfumes. To my surprise, I received the original fragrances in the sealed original packages. What a surprise!! Only then did I read the terms and conditions to discover it is factory rejects (i.e. slight damages to packaging, etc). I immediately placed more orders and my colleagues at work placed orders as well.
0 replies
4 months ago
Best customer service experience in a very long time!!
I recently purchased a Nespresso Lattissima from Brilliant Tech on Bob Shop. It was the most amazing buying experience and best customer service I have seen in a very long time. From the minute the payment went through, up to delivery (which was super quick) I was kept up to date with the progress of my order. I highly recommend Brilliant Tech.
0 replies
4 months ago
Best customer service experience in a very long time!
I recently purchased a Nespresso Lattissima from Brilliant Tech on Bob Shop. It was the most amazing buying experience and best customer service I have seen in a very long time. From the minute the payment went through, up to delivery (which was super quick) I was kept up to date with the progress of my order. I highly recommend Brilliant Tech.
0 replies
5 months ago
How can we NOT help you!!!!!
Still not resolved!!! They keep insisting Absa refunded me but don’t BOTHER to check my account and verify payment!!! They keep closing the ticket. CHECK MY ACCOUNT!!!! Do FNB not insure transactions like other banks do? Why am I getting NO help!?!?!?!?!? On 20 October I made a payment to Shein in the amount of R4766. The banking system said payment failed, yet the amount was taken from my account. I made contact with Shein and they said they never received payment and I did not receive the goods. I made contact with FNB to assist me to get my money back. They issued me with a case number CAS-**********-W3W8P3 and I thought the matter would be handled properly. On 12 November I received an email informing me that the matter is closed as Absa credited my account on the 21st of October but NO money was received. Do they not check the facts before closing a ticket!?!?!? I responded to their email information them that NO money was credited to my account and guess what my wonderful private wealth banker rep****!?!?! Contact Absa yourself!!!!!! So I must do your work that you are being paid to do now? Who at Absa must I contact? What email what phone number? How useless can you be!?!?!? What exactly is the purpose of having divisions in a bank to assist if they are *********** and useless but take our money every month!!!!!
106 replies
5 months ago
Absa’s incompetence shines through Again!!!!
On 20 October 2025 I made a purchase on Shein’s website. There was a glitch on the system and the website said the payment did not go through, however every attempt from my private banker at FNB to get my money back is fruitless. Absa insists that the money was paid back to me on the 21st of October the day after the payment, but it’s NOT in my account so it obviously IS NOT PAID BACK!!!!!
530 replies
Review Distribution
5 Star
22 (26.19047619047619%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (7.142857142857143%)
1 Star
56 (66.66666666666667%)