NR
Nalini R
Active since Jul 2013
8
Reviews
0
Industries
Reviews
8 reviews19 months ago
They provide efficie...
They provide efficient, professional and competitive services.
53 replies
59 months ago
PUMA OUTLET STORE SPRINGFIELD AND PUMA PAVILION
I recently visited the Puma Outlet Store in Springfield and the Puma Store in Pavilion. I was amazed at the wonderful service that I received at both stores. As soon as I walked into both stores I was met by Puma employees and was offered personal assistance throughout my shopping experience. I was assisted with finding items, the pricing and sizes and was even assisting in trying the shoes. I was informed of the specials in store etc. It was so refreshing to get efficient, friendly and professional service. In today times when you enter a store its so hard to find someone available to assist you and when you do, most of them are not really interested in helping you. They are busy chatting to other staff members or on their phones. It was really a pleasure to have received such attention and help at both Puma stores. Special thanks to Zinhle from the Puma Outlet Store in Springfield and to Nomusa from Puma Pavilion. A big thank you. Your efforts DIDNOT go unnoticed and unappreciated. Thank you and carry on with the good work it makes a difference. Well done Puma staff for putting in that extra effort and to Puma Management for training your staff well in customer care. Keep it up.
0 replies
78 months ago
DR PM NAIDOO AUDIOLOGISTS AND ASSOCIATES - VERY POOR SERVICE
I recently took my mother in law to Dr PM Naidoo and Associates. The initial visit was very promising and went well but the follow ups were a nightmare. Very unprofessional, inefficient and lack service delivery. Wrong codes submitted to medical aid - delays - no follow ups - we needed to follow up with medical aid - when they tell you that they will get back to you - they don't - you need to call them and no response - calls to the rooms were not returned. Although medical aid authorized the earring aid - they needed to wait for the funds - wait until medical aid pays before service can be rendered. Then incorrect speaker sizes were ordered/delivered. Could not stick to time frames and promises made. Don't stick to appointment times. When questioned about their service - the only response is more excuses. Did not even complete my mother in law follow up with them. Will definitely NOT RECOMMEND them to anyone.
0 replies
97 months ago
TEVO PRODUCTS - DON'T WASTE YOUR MONEY - NO AFTER SALES SERVICE TO HONOUR THEIR GUARANTEE
About 10 months ago I bought a Contour Pillow from TEVO in PNP Hyper Durban North. I paid about R350 for the pillow. I normally suffer with my neck and I was told by the Sales rep of Tevo, that this pillow will be very effect. The pillow came with a 3 year guarantee. After 10 months of use - I was experiencing severe neck pains on a daily basis when I woke up in the mornings. The shape of the pillow still looked fine - so I was puzzled as to why I was experiencing this pain. I however changed my pillow to my older pillow and the neck pain stopped. I then realized that the TEVO Contour Pillow was causing my neck pains. I examined the pillow again and realised that the density of the pillow was not as firm and it had gotten softer and that, that was what was causing my neck pain every morning. I took the pillow to the TEVO stall in PNP Hyper - but the rep. was unable to assist. I then took the pillow to TEVO Head Office in Umhlanga and spoke to Farad. Farad did his best to assist (which I really appreciated) - but he said he needed to speak to his Production Manager. However, after numerous phone calls - I was told that there was nothing that they could do for me. That although the pillow came with a 3 year guarantee - it only covered that shape and not the density of the pillow - so based on this they were unable to assist (although nowhere was this mentioned - until I took the pillow in). In my opinion TEVO does not have any after sales services - their after sale services suck. They charm you into buying their stuff but are not ready to follow through with their promises. They will not give you the after sale services that you deserve. A R350 pillow is quite expensive - and more so if you can only get less than 10 months use from it. If TEVO can cover the pillow with a 3 year guarantee with regards to the pillow not losing its shape - why can't they cover the density of the pillow with the same guarantee - to me it indicates that TEVO Products use inferior quality material in their products and what they tell you is not necessary true. I will NOT BUY a TEVO product again and neither will I recommend a TEVO product to others - because you will be sitting with a useless product that you spent so much money on and no satisfaction of after sales service or commitment to honour their guarantee.
264 replies
107 months ago
THANKS GLOCELL - YOUR SERVICE HAS REALLY IMPROVED
<p>I recently had a problem with my Glocell Bill. I called customer care and spoke to Bonisile Mdakane. From the beginning right to the end of solving my problem - she was totally wonderful, efficient and helpful. She looked into the matter and always kept me updated and gave me feedback via telephone or email. The problem was also rectified within a short space of time. Just want to tell Bonisile "Thank You" - your efforts, friendliness, professional manner and efficiency was in solving my problem was appreciated. It was a really pleasure dealing with Bonisile. It is pleasing to note that Glocell has made an improvement with their service deliverly/queries. The staff are more professional and helpful in sorting and dealing with matters. and they are much more efficient and knowledgeable now. Thanks - Bonisile and Glocell.</p> <p> </p>
56 replies
114 months ago
THANK YOU GLOCELL AND TLC - YOU WERE AWESOME WITH THE CRUISE BOOKING
<p>Glocell had a promotion when you take out a contract - you get a cruise on the MSC for free. There was lots of issues and complaints surrounding this. I initially also had a problem with the booking.</p> <p> </p> <p>But I wanted to say thanks to Denver and Zainab for finalising our cruise booking.</p> <p> </p> <p>I have to admit that from the time Denver called me with regards to the booking of the cruise - things moved very quickly and smoothly.</p> <p> </p> <p>I want to thank Denver for his efficiency and assistance and also for the upgrade with regards to the cruise booking.. It was very much appreciated.</p> <p> </p> <p>I would also like to thank Zainab who took over my booking from Denver. She has proved to be really efficient, professional, friendly and effective in handling my booking. She always responded almost immediately to any query and constantly kept me updated - which gave me peace of mind - knowing what was happening and by when to expect things. She has been most reliable and efficient. My experience with her has really been positive and pleasant. </p> <p> </p> <p>Both Denver and Zainab are truly assets to Glocell and they probably need more personnel like the both of them to.</p> <p> </p> <p>Once again thanks for all the assistance - it was really a pleasure to have my booking handled by Denver and Zainab.</p> <p> </p> <p>God bless and keep up the good work - it is appreciated.</p> <p> </p> <p>Take care.</p> <p> </p> <p>Regards.</p> <p><br />Nalini Ramiah</p> <p> </p>
56 replies
115 months ago
DOING RENOVATIONS - GO TO BUILDERS EXPRESS/WAREHOUSE - THE SERVICE IS GREAT
<p>I recently did major renovations. Most of my stuff was purchased from Builders Express/Warehouse (Umgeni Road, the one at PNP Hyper and Builders Warehouse). I have to say hats off to the team that works at these outlets. Firstly they have virtually everything that you need - so that makes it so convenient. Their staff are helpful, friendly, efficient, and professional and always obliging to assist, even with the smallest thing - even the advice that they give is very useful and good. The quality of their products are also very good. Even their return policy is absolutely good and delivery is always on time. As long as it’s in a good condition and you have a receipt - there is no fuss or hassle. And finally not forgetting their prices - very competitive.</p> <p> </p> <p><br /> Thanks Builders Express/Warehouse for a job well done - all round. You guys are really great and much appreciated. I'm sure you must have many satisfied customers. Keep it up. Wishing all the staff a very happy, blessed and safe festive season.</p> <p> </p>
56 replies
117 months ago
GLOCELL SERVICES SUCKS !!!
<p>I have a R99 data package with Glocell (5G day and 15G nite) which I took in April 2016. I have put a cap of R50 on my contract so that my bill limit does not exceed R149 pm. Yet I am being overcharged. I was charged R731,04 on my June 2016 statement for nite data that was supposed to have been included in my package (still awaitng refund on this - have lodged a complaint via phone, email and personally went to the branch in Ballito - where I had taken out my contract) - and subsequently have tried them numerous times - contacted customer care telephonically and via email, even went to the Ballito branch and spoke to the manager Saras. I have had no response to my telephone or email queries. Even the manager, Saras at the Ballito branch, was of NO help. </p> <p> </p> <p>GLOCELL STAFF JUST DON'T BOTHER TO RETURN CALLS OR RESPOND TO EMAILS WITH REGARDS TO SORTING OUT PROBLEMS THAT THEY CAUSE. I HAVE NUMEROUS REF. NOS. TO PROVE THIS.</p> <p> </p> <p>My current bill for September 2016 is R6 922,15. I have now handed the matter over to my attorneys and the Independent Communications Authority of South Africa (ICASA).</p> <p> </p> <p>Glocell generally offers you a promotional package with your contract (mine was a free luxury cruise for 2 adults and 2 children under 18 on MSC) - which they say is free - but that doesn't seem to be the case - they say it free - but they make you pay for it - by overcharging you and refusing to assist to sort the matter out.</p> <p> </p> <p>GLOCELL AFTER SALES SERVICES SUCKS BIG TIME. I WILL NEVER RECOMMEND ANYONE TO TAKE A CONTRACT WITH THEM AND CAN'T WAIT FOR MINE TO END. IF I HAD KNOW THIS WAS THE SERVICE I WOULD GET FROM GLOCELL - I WOULD NEVER HAVE TAKEN OUT A CONTRACT WITH THEM.</p> <p> </p> <p>GLOCELL GETS THE AWARD FOR THE WORST SERVICE PROVIDER.</p> <p> </p> <p>I am sure that there are many other dissatisfied customers with Glocell.</p> <p> </p> <p>PLEASE BE AWARE!!! </p>
53 replies
Review Distribution
5 Star
5 (62.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (37.5%)