NA
Nompumelelo A
Active since Jul 2013
9
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Reviews
9 reviews17 months ago
My Outstanding Service Award goes to Innocentia Kgano
My relationship with Miway started in 2013, I have never insured with any other company except Miway, simple because of their service. However off lately I had been very unhappy with the company to an extent that I was ready to move to another company, and my last experience did really support my move of finding another insurance. However things changed when I had an incident which I felt was unfairly treated by a Miway associate who handled my claim as well as the accessor involved. I had been sent from pillar to post being called by number of people who had empty promises, until I felt it was time for me to logged complain. The day I emailed my complaint the same afternoon I received a call from Innocentia Kgano, who had little knowledge with my matter that made things worse I was so upset to a point that I told her that she must leave everything I am cancelling the insurance with Miway, calmly as I remember her words she kept on apologising profusely and requested that I grant her an opportunity to investigate and get to a bottom of the matter, I was not interested in whatever she was saying as I’ve had number of people calling me and leaving me with empty promises. Innocentia kept her word from the time she handled my matter, I felt as if she was holding my hand throughout. Her constant updates even if she had a feedback that was not acceptable to me she did not give up, for something that could have taken few days it ended up dragging for weeks, just because of some people’s incompetence. But Innocentia vowed resolved my matter which I think even when she went home my matter gave her sleepless nights, during the process I knew around 17h00 I will receive a call from Innocentia giving me whatever update she has at the time, sometimes it was just to tell me that she is still waiting for a response, that humbled me. Innocentia I just want to say thank you so much for your Excellent service even the word excellent is an understatement, you do your work with diligence your attitude and manner of approach is out of this world, keep up the good work Miway owe you for my loyalty my decision to remain as a customer for Miway is because of your service. May your wonderful work go without notice you are a true assets for Miway never give up such amazing work.
56 replies
24 months ago
Excellent service fr...
Excellent service from Bohlale and thank you👏🏼👏🏼
0 replies
28 months ago
Miway has done it again, without disclosing so much of the details however this time I had no other option than ending our 11 year relationship, but Smangele Dhadhla a Miway senior advisor was able to turn that around kept me calm and found a solution to
Miway has done it again, without disclosing so much of the details however this time I had no other option than ending our 11 year relationship, but Smangele Dhadhla a Miway senior advisor was able to turn that around kept me calm and found a solution to my problem. So for that is why I say Miway has done it again, rendering an exceptional service they really make you feel so important as their client big up Smangele and so as all other involved parties👏🏼👏🏼👏🏼
129 replies
36 months ago
What a wonderful service Mbalenhle gave me, we got disconnected before I realized she calling me back s She took her time to advise me with ap procedures going back and forth on my profile I must say once again Miway has an asset on her
What a wonderful service Mbalenhle gave me, we got disconnected before I realized she calling me back s She took her time to advise me with ap procedures going back and forth on my profile I must say once again Miway has an asset on her. Well done Mbali....
53 replies
36 months ago
Consultant was very ...
Consultant was very quick and efficient with the service very satisfied
53 replies
47 months ago
Rilwele Mulaudzi wha...
Rilwele Mulaudzi what a wonderful service from him and not forgetting to mention the his great sense of humor people like him are the ones still keeping at MiWay...keep it up and much appreciated👏🏽👏🏽
134 replies
53 months ago
MiWay you don't seems to disappoint me
Thank you Minehle Xulu for your exceptional service, you real made my life so easy this morning....I am sure she will relate from our conversation how she came to my rescue. And well done MiWay for having his WhatsApp as your way of communication it is really efficient, first time I've known about it and used it and wow 👌 NA Msweli
53 replies
66 months ago
Exceptional Client Services
Exceptional service, Motheo took over a call that was almost the worst experience from my insurer. But he was able to calm me down listen to me, promised a call back. Even after a call back he still listened, at the end of our call I was very happy and satisfied with my query. Keep it up Motheo never change your positive attitude towards clients.
56 replies
79 months ago
MISSING IN ACTION
I am trying to allocate this Jasmin owner of this business she has my wedding dress, apparently she has closed down her shop, and is missing in action. I have open the case for her, anyone that could help with her whereabouts I just want my wedding dress back
105 replies
Review Distribution
5 Star
8 (88.88888888888889%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (11.11111111111111%)