CD
Cobus P
Active since Jul 2013
5
Reviews
0
Industries
Reviews
5 reviews10 months ago
Beware Alan Hudson Motors Mbombela and VW South Africa’s Empty Promises
After 15 years as a loyal VW customer, this was my final straw. I dropped off my Touareg (Reg JN19XYGP) on 25 March for an oil change only yet ended up with unauthorised repairs, a week-long wait for o-rings, and then three weeks without my car (only one courtesy vehicle day). Each return introduced new warning lights and an ECU limp-mode fault that risked permanent damage. Seven weeks of follow-ups, formal complaints, escalations to “head office” and German customer care all yielded only excuses and monitoring. No apology, no compensation, no expert inspection. If you value your time, your safety and your money, stay clear of Alan Hudson Motors Mbombela and think twice before trusting VW South Africa to stand behind its brand. Volkswagen South Africa - Wake up and read all the reviews on Hello Peter!
0 replies
111 months ago
Shocking Customer Service - Fraud Claim
<p>I submitted a fraud claim more than 2 weeks ago and phoned numerous times after not receving any feedback. Andre Poole was the consultant handling the claim and he is absolutely pathetic. I was able to get hold of him, after numerous calls, and after a 2 mintue discussion he blatantly just rejected my claim. He would have forwarded me the rejection letter immediately and it is now 24 hours later and still no letter. I have been a loyal discovery customer (card, medical aid and insurance) for many years now and I am shocked by the customer service that is offered to your loyal customers. I would like to request that a senior manager in the fraud department get in contact with me to resolve the matter.</p> <p>Looking forward to your soonest response.</p>
56 replies
124 months ago
Rejecting Claim on unacceptable grounds
I have never submitted a claim and have been a very loyal Discovery (Medical Aid, Insurance, Vitality, Card) customer for years. Now, for the first time, I need them to assist me financially with repairing a little bump (happened last year October) on my car that needs panel-beating. My excess will probably be half of the total amount payable for repairs but with all the premiums I have paid, helping me is the least Discovery can do. <br> <br> Due to the small nature of the damage I didn't make work of it immediately when it happened and now Discovery is rejecting my claim based a 30-day clause (which I was completely unaware of) that states that reporting it later than 30-days \MAY influence the outcome". This wording is something completely different than bluntly rejecting a small claim from a loyal customer. I was completely unaware of the fact that the claim should be submitted within 30-days as no one at Discovery discussed this with me but they sure were quick to bring me up to speed"
75 replies
127 months ago
Call Centre Efficiency
Mzwandile Nxele assisted me with changing details on my policy, he was very helpful and efficient. <br> <br> Thanks Mzwandile!
75 replies
128 months ago
Got order wrong + No delivery
We placed an order this morning, person that answered phone messed up our whole order and to top it all we were informed after 30min that our house, which is 2.6km from the branch, is out of range and that we will have to collect.
75 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (40%)
1 Star
2 (40%)