MM
Maryna M
Active since Jul 2013
3
Reviews
0
Industries
Reviews
3 reviews5 months ago
10-Year Loyalty Payback Denied After They Deleted My Certificate!
I want to warn everyone considering Vacation Hub International (VHI) about their so-called 10-year Loyalty Payback. I have been a paying member of VHI for the full 120 months — every debit order paid faithfully and my account always in good standing. When I reached my 10-year mark and contacted them to claim my promised cash back, I was told that my Reliance Certificate was deleted from their system after completion of the 120 months — and that I therefore no longer qualify for the payback. Let that sink in: after a decade of loyal membership and payments, VHI simply deleted the one document required to release my money — and now uses that as an excuse to refuse the payout. Their own terms and conditions clearly state that the certificate is required for presentation, not that its deletion cancels your entitlement. There’s no clause saying they can wipe out your record and walk away from their promise. This feels extremely misleading and *********. VHI markets this “Loyalty Payback” as a guaranteed benefit, but when you finally qualify, they hide behind technicalities they themselves created. It’s a perfect example of how companies exploit consumer trust. I’ve will be opening a formal complaint under the Consumer Protection Act and will be escalating to the Consumer Goods and Services Ombud (CGSO). Be warned — if you’re paying into this so-called loyalty program, make sure you keep every single document and screenshot. Because when your 10 years are up, VHI might just delete your proof and deny you what’s owed.
0 replies
10 months ago
Paid R2,900 for a Persian Carpet – No Delivery, No Refund, Just Empty Promises
I purchased a Persian carpet from Sheyda Persian Carpets via Facebook Marketplace on 9 April 2025. I paid R2,900 (including courier costs), but despite weeks of follow-ups and numerous empty promises, I still have not received the carpet. The seller has failed to provide proof of shipment or refund me, and communication has become vague and evasive. This has been an extremely disappointing experience, and I now suspect that this may be a ****. I urge others to be cautious when dealing with Sheyda Persian Carpets, especially via Facebook Marketplace. I will be taking further action, including reporting this matter to SAPS and Facebook, and lodging a formal complaint with my bank. Do not fall for the same trap I did.
0 replies
10 months ago
ADIDAS SA Shocking Service – Still No Refund After Nearly 3 Months!
Shocking Service – Still No Refund After Nearly 3 Months! I am extremely disappointed with Adidas South Africa. I returned 3 items which was ordered online on 4 April 2025 via THEIR appointed courier. Despite receiving a return reference, nearly 3 months later I have still not received my refund. I have followed up via mail four times, including multiple attempts via their online chat, and each time I was met with vague responses, empty promises, and no real action. I wasn’t even given a collection slip by the driver — only his phone number. To this day, no one from Adidas has confirmed whether my return was processed or what the delay is. This is completely unacceptable from a global brand. Their customer service is non-existent, and I feel like I'm being ignored. I will not be shopping with Adidas online again. Adidas SA, it’s time to take accountability and treat your customers with respect. Process my refund!
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