AS
Audun S
Active since Aug 2013
7
Reviews
0
Industries
Reviews
7 reviews8 months ago
BBB - Bosun Bricks Bad!!!
********** service and attitude. They take our drivers money then refuse to let him into the yard because his license disk had expired. No effort whatsoever to assist. Yard manager Charles Adriaanse arrogantly and simply quoted "company policy" I threatened to lay a charge of theft with SAP.
0 replies
18 months ago
Arrogant attitude
BEX Robindale has a very unhelpful and arrogant enquiries counter. I promptly took my business to Chamberlains
53 replies
25 months ago
Hidebound service
I have been trying to get Old Mutual to change a policy monthly payout bank account since December last year. My message to Old Mutual is: "Why be difficult if , with just a little more effort, you could be ****** impossible" Audun Stenersen 082 854 6486
56 replies
30 months ago
Managing agent policy statement
As managers of residential complexes we represent the complex executives. As such we will invariably attract negative comments from individuals whose noses have been put out of joint for some reason or another. Our policy is not to react to such notices, nor will we try to "smother" negative reviews with positive ones. Our work derives from referrals from satisfied complexes
0 replies
72 months ago
Standard Bank Covid 19 Relief
Standard Bank did (eventually) sort out my complaint. Thank you
210 replies
72 months ago
Standard Bank Covid Relief Less Than Useless - Episode 2
Despite having logged a complaint in April, and despite feedback from Standard Bank plus profuse apologies, NOTHING!!! has happened! In March, we applied for Covid 19 relief on one of our bonds (a relatively small amount of R3 600). Nothing happened. I contacted our business banker (hours in the queue). Was given an alternative e-mail address plus requirements. We complied with this. We then got a letter confirming a covid "holiday" (I am looking at the e-mail as I write this). In the interim, we cancelled our bond repayment automatic debit order in April, stating that we would pay by manual eft in future - we did this to try to retain some control over our own bank account. Despite the announced "covid holiday" and despite our ADO cancellation, the debit order deduction was duly processed on 2nd May. I have now spent several hours in queues at the bank trying to get the ADO payment reversed/refunded. I was telephonically put through to several departments, one of which was the bond department who stated that the covid holiday relief had not been loaded on to the system. I was also told by someone in the "debt care" section that he would have to refer my request for refund to the relevant channel and that this would be attended to within 7 working days (same old, same old - reminiscences of my efforts in April). So whilst the quantum under discussion is not huge, the fact remains that we have no effective control over our own account - Standard Bank simply ignores instructions and does what it wants. My only other relief now is to completely abandon the account and go elsewhere. Is this the way that Standard Bank wishes to retain or attract clientele? Audun Stenersen
315 replies
73 months ago
Standard Bank Covid 19 Assistance Useless!
The covid 19 relief supposedly offered by Standard Bank has been absolutely useless! I applied for relief on one of my bond accounts which normally goes off by automatic debit order - I did this very shortly after the lockdown announcement. The motivation was to assist me in paying some of our staff during this period. I was given an e-mail address and I lodged my application. I got an automated response. The bond went off our account at the beginning of the month. I visited our branch to get it reversed, tother with several other deductions for which I had also applied for relief. Long storey short - the branch could not help me but gave me different contact details plus submission requirements with which I complied. On following up, I was told that this application would take 7-14 days to resolve (this at a time when cash flow was vital to pay staff). I recently received feedback with yet further requirements and hoops to jump over (and this for a relatively small repayment of R3 400 per month). In contrast, Nedbank Motor Finance Corporation (MFC) and FNB/Wesbank/Toyota Finance were absolutely wonderful. MFC responded telephonically and offered a further month's relief. Toyota Finance (FNB) were as good as their word and did not process ADO deductions. If our staff had been depending on a response from Standard Bank, they would have starved in the interim. Stenersen & Tulleken Administration
315 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
1 (14.285714285714286%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)