NM
Naledi Molope-Serudu
Active since Aug 2013
36
Reviews
0
Industries
Reviews
36 reviews3 months ago
Lack of service
I am writing as a very disappointed consumer in South Africa. My experience with NCR has been deeply unsatisfactory, as the organization appears to have little consideration for its customers. Despite repeated attempts to make contact, the company has been entirely non‑responsive. Calls are not answered, emails are ignored, and there is no meaningful assistance provided. This lack of engagement leaves the impression that NCR is inaccessible and unwilling to support its clients. I request that this matter be addressed urgently, and that appropriate steps be taken to improve communication and customer service.
0 replies
4 months ago
Standard Bank Private Bank:
I am disappointed with the level of responsiveness I have experienced from Standard Bank Private Bank. While the service was presented with strong promises, the experience has been totally the opposite, follow-through has not met expectations. The gap between what was marketed and the actual delivery has created significant frustration and undermines trust I had. Bankers including their managers do not response to requests. On the phone you get inexperienced entry level staff that do not know what is going on.
159 replies
5 months ago
Unsatisfied Customer
I am writing as a very disappointed Standard Bank customer. The facility advertised appears to be non-existent and seems to serve only as a front to attract customers. Furthermore, the Standard bank private facility has proven to be highly unresponsive and extremely difficult to reach. Bankers do not respond to email.
159 replies
5 months ago
Unresponsiveness
I’m writing as a deeply dissatisfied customer. I’ve made multiple attempts to contact your team regarding the cancellation of my policy, but I’ve received no meaningful response. The lack of communication has been incredibly frustrating. Promises have been made, yet no action has followed. I expect better service and accountability. Please treat this matter with urgency and confirm the cancellation of my policy immediately.
71 replies
6 months ago
Highest Level of Unresponsiveness
I am writing to express my disappointment with Old Mutual IWYZE insurance Company. Despite my request to cancel the account—and a follow-up phone call—the account remains active. This disregard for customer instructions is concerning. Additionally, the company has been difficult to reach, which further complicates the matter. It appears there is an undue urgency to open and retain accounts, even against the customer’s wishes.
106 replies
6 months ago
Ongoing difficulty accessing consultant
This isn’t the first time we’ve experienced challenges reaching the Centurion branch for a simple service booking or inquiry. The service consultants are consistently busy, which makes it difficult to get assistance. It may be worth considering additional training for the receptionist to help manage basic service-related queries more efficiently.
0 replies
6 months ago
Appalling Service From Rain
I am writing as a deeply dissatisfied customer regarding an ongoing issue with Rain billing and service delivery. Despite never receiving the service I was charged for, I continue to be billed monthly for an undelivered and subsequently cancelled product. I have attempted to resolve this matter through your customer support channels, but the experience has been extremely frustrating. I am now in the second month of lodging a formal complaint, yet no action has been taken. Their team is consistently unreachable and unresponsive, which gives the impression that my concerns are being deliberately ignored.
106 replies
6 months ago
Misleading Offer By Matrix Vehicle Tracking.
I’m writing to warn others about a **** tracker company Matrix Vehicle Tracking . They contact individuals under the pretense of helping cancel an existing car tracker, only to install their own and then vanish without providing proper service. They also claim to offer a panic button feature, which does not exist. Please be cautious as this is a deceptive scheme. Once payment is made, they become unreachable, fail to answer calls, and send you from pillar to post when you seek assistance.
53 replies
6 months ago
Deeply Disappointed with MVIA Moto Warranty Service
I am writing as a deeply disappointed customer regarding the service provided by MVIA Moto Warranty. Over the past three years, I have consistently paid premiums with the expectation of reliable coverage and support. Unfortunately, my experience has been the opposite. Despite being a loyal customer, MVIA has failed to honor a single claim. Each time I’ve submitted one, I’ve been met with a barrage of reasons and technicalities used to avoid payment. This pattern suggests a lack of genuine commitment to customer care and claim fulfillment. It is disheartening to see a company prioritize premium collection while neglecting its core responsibility; which is providing support when customers need it most. I strongly urge others to consider alternative providers to avoid the frustration and disappointment I’ve endured.
53 replies
6 months ago
Complaint Regarding Service Experience at Vodacom
I am writing to express my deep dissatisfaction with the recent service I received at your Hatfield Plaza store during the month of September. As a long-standing customer, I expected a level of professionalism and communication that unfortunately was not met. My phone was submitted for repairs and scheduled for collection at the Hatfield Plaza location. Upon arrival, I discovered the store was closed for renovations — without any prior notice or alternative arrangements communicated to me. This lack of transparency resulted in a two-week delay in retrieving my device, which I rely on for academic assignments and critical engagements. Additionally, the store personnel I interacted with were unhelpful and dismissive, showing little accountability or empathy for the inconvenience caused. This was not only disappointing but also unprofessional. Secondly, the process of obtaining basic documentation such as an invoice has proven unnecessarily difficult and inefficient. I urge Vodacom to investigate this matter and take appropriate steps to improve customer communication, staff accountability, and service delivery. I would appreciate a prompt resolution and a formal response to this complaint.
106 replies
Review Distribution
5 Star
4 (11.11111111111111%)
4 Star
1 (2.7777777777777777%)
3 Star
0 (0%)
2 Star
5 (13.88888888888889%)
1 Star
26 (72.22222222222223%)