AP
Ashnee P
Active since Aug 2013
40
Reviews
0
Industries
Reviews
40 reviews4 months ago
Formal Complaint: Safety, Crowd Control and Security Concerns – Christmas Village Visit
Dear Emperors Palace Management Team, I am writing to formally lodge a complaint regarding my family’s visit to the Christmas Village on Christmas Day. What was intended to be a festive family outing turned into a deeply uncomfortable and concerning experience, primarily due to poor crowd control, inadequate security, and a general lack of visible management. From the outset, the experience was distressing. Traffic entering the premises was horrific, with civilians seemingly acting as traffic controllers. Upon finally driving in to look for parking, we observed patrons sitting in the parking areas on camping chairs and openly consuming alcohol. This immediately raised concerns about order and safety. Once parked, we entered the Christmas Village, which was extremely disorganised. There was no visible crowd control, no clear lines, and people were cutting queues freely. We were instructed to obtain stamps to prove that we had valid tickets, which we did, only to realise that the supposed security personnel were not checking these stamps at all. Given that tickets were sold with specific time slots, I expected strict access control. Instead, it appeared that many people could have entered without valid tickets. As a result, the area was unbearably crowded, hot, noisy, and chaotic. We were pushed and shoved at multiple points, making the environment uncomfortable and unsafe, particularly for my children. We did not even manage to complete the full light display because the conditions became overwhelming. We then proceeded to the casino and food court area. After waiting approximately five minutes, we realised the lifts were not operational, forcing us to take the stairs. Upon entering the casino area, we presented ourselves expecting to be searched, only to be told by a security guard that it was not necessary and that we could proceed. This was a major red flag for us as a family. Concerned by the lack of visible security, control, or official oversight—especially given how busy the premises were—we decided it was safest to leave. Before doing so, my husband briefly exited to assess whether traffic had eased. It had not, so we grabbed a quick bite to eat and then prepared to leave. Once again, when re-entering the building, my husband was not searched. When exiting the parking area, we were redirected through the VIP members’ parking exit, which leads directly out of the casino premises with no apparent security checks. While we were relieved at the time to avoid further traffic congestion, it later became deeply concerning to realise how easily cars could have been ****** or other ******** activities could have taken place without detection. We have always believed that a casino environment would have the strictest security and safety measures in place. Unfortunately, this was clearly not the case during our visit. The overall experience left us feeling unsafe, disappointed, and concerned for the well-being of families and other patrons. I trust that you will take this feedback seriously and review the crowd management, ticket control, traffic management, and security protocols—particularly during peak events such as Christmas Day. I would appreciate a response outlining how these issues will be addressed going forward. Kind regards, Ashnee
0 replies
5 months ago
Poor service
Standard Bank yet again, logged a claim for damages due to rain on the 7 November 2025. We are now sitting on the 26 November; damages have escalated as it has not stopped raining, and we cannot get hold of the assessor, Coketso Sekgala or her supervisor, Mbongeni. Their numbers don't work; call the call center to have it escalated, and still nothing happens. This is unacceptable!!!
53 replies
10 months ago
Discovery - Happy to loose a client
Have been a Discovery client since 2019 and still a client on the vehicle insurance. I have contacted the call center last week and asked specifically for , a statement detailing all payments and what it would cost to have my policy reinstated. Reference number for call: 904638947 I received a letter stating that my policy is in arrears by R19037.83 and a declaration of good health to be submitted to have my policy reinstated. I also have a broker, whom I have tried to make contact with and reached out in April to please call me regarding my policy. I sent him another message on Friday, and still no response from him. My concern is that Discovery or the broker has not reached out to me since the policy started going into arrears. I tried very hard to maintain the cover, but due to the financial constraints and the micro- and macroeconomic climate, I could not maintain it. now that I am in a better position, I want to have the cover reinstated or perhaps take on a new cover I don't get the required details, and the broker is AWOL as usual. The call center just told me to pay the R19,000 to have the cover reinstated, and no arrangements can be made about it. The website has a very long and laborious way of logging a complaint, so I have had to resort to Hello Peter. I understand that Discovery has a mid- to high-LSM client base, but there should be some consideration given to all clients, regardless of their LSM group
56 replies
15 months ago
Poor Service, cannot close a simple matter since 2016
Legal Wise: Policy number 1055198 Claim number 343774 Ref.Number w f 7207116 Lodge complain in 2016 Still not resolved since 2016 3 different lawyers handling the case since 2016. Legal Wise has paid approximately R32 000 to the lawyer handling the case. Ironically my case value is worth approximately R20000
53 replies
18 months ago
NO SERVICE, NO FEEDBACK, DO YOU EVEN EXIST YET TO SPEAK TO A HUMAN OR GET A RESPONSE
Dear NMG, I have been trying to get hold of anyone in your organization since 5 September 2024. I have sent emails: they are unanswered. I have tried you Whatsapp channel and always get the same response – “Sorry, this service is feeling the pressure right now due to the Two-Pot excitement and is taking a timeout. You are important to us, and we really appreciate your patience. Please try again in a few hours” I have called, the “interactive call center” – 0861 222 588, I have now been on hold for 20 minutes, with no hope that the call will actually be answered. How and Why is it so difficult to get service out of your organizations? You are managing hard working individuals retirement and provident fund and one would expect that you: 1. Would have anticipated the high volume of clients wanting to withdraw from the 2 pot system considering the economic climate of the country and planned accordingly to deal with influx of enquiries etc. 2. You would give the clients that keep your organization running and relevant the respect and service that they deserve. 3. As managers of retirement and provident funds one would think that you would afford your clients a level of human dignity they deserve. Please can I get an urgent reply to my enquiry on withdrawing from the 2 pot system, alternatively I will resort to social media platforms to get my message across. Despite sending this email, absolouteluy no response. TRied calling on hold for 20 minutes till it gets cut off
106 replies
25 months ago
Poor service and incorrect billing yet again!!!!
To whom it may concern: Signed up with Web Africa on 24 Jan 2024 and made payment of R300 for installation or joining fees or whatever it is called on 31 Jan 2024, with the specific instruction that I should be active from 1 March 2024. On 6 Feb 2024, the necessary installations etc. was all completed and we were connected. On 12 Feb received WhatsApp saying service suspended, did not bother me as I was still with my old service provider. On 23 Feb, I initiated a WhatsApp and was sent a link to make payment to reactivate service. Payment was made, I have share POP On 1 March 2024, web Africa debit successful runs of my account. I then reversed the payment later in the month of March. We are now on 3rd April and debit order has still not gone off as it should and if is not successful I will be incur bank charges and an additional R50 late payment fee from web Africa. When I log onto the portal I am advise that am amount of R1208 will be debited off my account ? When I enquire on WhatsApp line, where I have been chatting to Mduduzi D since 10:00 am and he cannot assist me or give me clarity….just pay R1208 is the solution. When asked why he cant answer!!! Then ask for the contact number to physically speak to someone and there are only 2 options!!!! 1 to go to sales and 2 to send you back to the WhatsApp line that cant help!!!! An extremely arrogant sales person answers and when I ask for his name he puts the phone down on me!!!! My question still remains, why am I expected to pay R1208, I have paid R440 for the month of March as I my contract is from 1 March, I should now pay R549 as per my contract for April not R1208. Can I get an urgent resolution here. A debit of R1208 will not be successfully and then I will be disconnected.
0 replies
25 months ago
Poor Billing service and being held ransom for R157.79 on an account that is paid in advance.
DSTV subscriptions are pre paid, I made a payment of R949 and I have not been reconnected. When I call the call center up they advise me that they allowed me to watch pro rata and my payment is due on the 27th? 1. The payment is for the month and I the account is prepaid, surely I should be reconnected based on the fact that a payment was made? 2. the payment of R949 is for the month regardless of which day. 3. Statements shared when asked are not clear and do not show payments made versus charges? 4. Payment of R1220 made in Feb 2024 and now suddenly at the end of March I am expected to pay R1106. 79 that's R157.70 extra. 5. According to the statement it is for a 2 point installation product & and Explora Ultra payment plan. 6. When we took on the Explora we were advised that we will be required to pay R949.00 per month for the subscription [this included access to premium DSTV package and the new decoder], why am I now being charged for it. Please sort out our statements and accounts and reinstate my subscription and viewing rights. Alternatively come and collect your Explora and cancel my subscription. With the rate you are loosing customers one would expect better and more accurate service. To be disconnected for R157.79 which i am still not clear what it is for as my subscription should be R949, which I have paid.
53 replies
26 months ago
NO SERVICE
My car has been with them for repairs via Discovery insure. My car was been "Quality Control Passed" and claim closed on the 15th Feb 2024, however there are several aspects not completed. How Quality control was passed is beyond me. The lady handling the issue at Riverside Auto Nandipa is never available, never returns calls or WhatsApp. Called for her on 26 Feb, still has not return my call. She stated she will get back to me on WhatsApp and never did. Service and attitude stinks!!!
0 replies
27 months ago
TERRIBLE SERVIE AND ATTITUDE
NB: the CEO was copied in out of frustration and received an automatic reply stating I don't have the clearance to send emails to her. just WOW!!! If you going to set your inbox up like that then make sure your staff are properly equipped and trained to handle customers. EVERY Claim I have had with discovery has been an uphill battle. I am completely appalled by the don't care attitude of the staff at discovery. 1. Still no call form them to date just a sloppy email saying my issue will be dealt with in 72 hours!!! 2. My husband was on the call with discovery for 50 minutes....got transferred from pillar to post and was told we took the additional cover for the courtesy car too late!!!! On a separate note your fuel cash back is a ****, we have not received cash back for November or December yet I will definitely be cancelling my policy once the repairs are concluded. And I will look at taking away my entire portfolio to someone else. There is plenty competition out there and you guys clearly don't need the business judging from you lack or service. Email sent 31 Jan 2024 To whom it may concern: We have not had a courtesy call from the claims handler since our brokers request. Please be advised that we logged a claim for damages on our vehicle on 13 November 2023. Due to the high volumes of claims and the approach of the festive season the appointed autobody could only accommodate my vehicle on the 15 January 2024 We did enquire with Discovery if we could use an alternative service provider that was able to accommodate us and this request was denied. When the vehicle was handed in for repairs we were advised that it would take 15 to 20 working days, my calculation takes us to 2 Feb for 15 days & 9 Feb for 20 days. When the vehicle was handed in we realised that we did not have a courtesy vehicle included in the policy and I immediately added one onto my policy when I realized this. We have made plans around having one vehicle for the stipulated period and we cannot extend our plans beyond the dates the panel beater has committed and communicated. We have been receiving updates via SMS from the service provider, on the 24th Jan we received a SMS stating that the vehicle is in the stripping department awaiting additional approvals, we immediately contacted them and enquired how this would impact the timelines committed to, they were able to commit to a date. We received another SMS yesterday afternoon stating that the additional have been approved and they are awaiting parts. Still no communication on when the updated timelines are, I thereafter contacted discovery and spoke to them and the agent I spoke to connected me to panel beater and they proceed to agree with each other and tell me there is nothing that can be done and they cannot confirm a completion date for the vehicle. My broker has been trying to assist and their requests are also being ignored. Please advise the way forward, we need the service provider to commit to a date on when the vehicle will be completed, I need to be provided with an alternative mode of transport if the dates committed to are not upheld. My company vehicle repairs have also been stalled as a result of this. We urgently need clarity on the way forward.
114 replies
28 months ago
POOR SERVICE, RIPPING OF PENSIONERS AND LOYAL CUSTOMERS
My dad has been a client of ABSA for 40+ years. He is on the verge of closing his account due to poor service and being **********. He was paying R210 per month for funeral insurance for my late mum and him with a cover of R10 000 per beneficiary. He has advised them that my mum passed on in December 2023 and that she should be removed from the policy....one would think this would happen naturally as they paid out that policy, but no they did not and they continue debiting my father the full premium. My late mum had funeral insurance with FNB and was paying R55 a month with a cover of R20 000. ABSA you guys are still stuck in the pre 1994 era and do not know how to service or retain your existing customers.
128 replies
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11 (27.5%)
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29 (72.5%)