NM
nomusa M
Active since Aug 2013
5
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Reviews
5 reviews1 month ago
Over 6 Weeks Without Electricity – No Communication or Direction from Eskom
Complaint: Over 6 Weeks Without Electricity – No Communication or Direction from Eskom Our community has now been without electricity since 4 February, and we are approaching the sixth week without power. Despite several engagements with Eskom, there has been no clear communication or resolution. Initially, members of the community were engaging Eskom directly to try and resolve the issue. Last week Eskom came to our village and conducted an audit of the houses connected to the transformer. During that visit, Eskom informed us that they no longer wanted to communicate directly with the community and that all communication should now be done through the ward councillor. We respected this instruction and stepped back from direct communication. However, this has created a new problem. Today Eskom did not arrive on site as expected, and when we followed up with the ward councillor, the councillor confirmed that Eskom has not communicated anything — no explanation for why they did not come, and no update on the way forward. This leaves the community in a difficult situation: - Eskom says they will only communicate with the ward councillor - But they are not communicating with the ward councillor either - The community is therefore left without information, without direction, and still without electricity During the audit last week, it was indicated that only two houses out of the 13 connected to the transformer had ******* connections, meaning the majority of households are compliant. Yet the entire community continues to suffer the consequences. At this point we urgently need Eskom to provide: - Clear communication on what the next steps are - An explanation for why the team did not come on site as expected - A timeline for when electricity will be restored - Proper communication with the ward councillor, as Eskom themselves instructed Six weeks without electricity is extremely difficult for the community, and the lack of communication is making the situation worse. We are simply asking Eskom to communicate clearly and resolve the issue.
55 replies
1 month ago
Flawed Process and Terrible Customer Care
We had power outrage since the 4th of Feb. Eskom arrived two weeks later to realised that the transformer is burnt out. As we follow up they have discovered that part of the community house hold are not paying for power. And they will not buy a new transformer till the people who had ******* connections pay a fee. Questions at hand is that if they dont pay so we are never going to have power while we are customers. Also. Why doesnt eskom have a system to eliminate these certain individuals without inconveniencing their customers? This terrible planning or process. Paying Customer power cant be restored because community has ******* connections. We need an answer, from eskom.
159 replies
35 months ago
They thoughtful and ...
They thoughtful and always looking for ways to make covers affordable for their clients
53 replies
45 months ago
Slow delivery and Horrible customer service
I have been waiting for the fibre installation they promised 10 days, I joined on 15th July. when I call they identify me, the drop the call. The guy who I made the deal with I am emailing but his not answering emails its been a week. The service is poor I cant wait for almost a month for fibre. Mweb - 65187954 Order Number. Regards
0 replies
103 months ago
Fraudulent Debit Orders
Hi since 2016, I have a debit order with the reference PANICRESCU ********** 8 SAGEPAY, when I approach standard bank they don't know any thing about it . This month I have a new one RECRUIT SA ********** 0 SAGEPAY. Please enlighten me what are these debit orders for ? and I need my money back. Regards Nomusa
61 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
4 (80%)