MD
Mariska D
Active since Sep 2013
11
Reviews
0
Industries
Reviews
11 reviews36 months ago
No words
It’s my first contract with Telkom. My monthly payment was successfully done on 29 April with the correct amount of R319 which was agreed upon when I took out my contract. On 15 May another deduction was made with the amount of R418. On 16 May I’m being contacted numerous times by different people and the first question is, when am I going to pay my outstanding amount? I don’t know what to say and how long this is going to take to sort out but I’m fed up with bad service.
0 replies
40 months ago
Not honest business
Service horrific and not honest business. Replaced recon injectors. Job was over R26 000. Four days later after we got our vehicle back, we had a breakdown and we towed it back to them. We were told after diagnoses the diesel tank was dirty because of contaminated fuel. We had to pay another R13 000. Not long after that, the vehicle did the same thing. Black smoke etc. When we phoned to report this, we were told they could only help us in the new year because they were closing for holidays, only to find out that the person lied to us. We returned with the vehicle after one of the admin ladies told us we could bring it in. She has been the only helpful person. They checked, and it was said again the fuel is contaminated. We sent in a fuel sample to be tested. Results came back as clean - NO contamination. We had to take the vehicle to another mechanic who said the injectors were faulty . Up until now Diesel Lab has not said anything. We continue to pay for their lack of competence. They really do not care about their customers. We do not recommended them to anyone.
0 replies
40 months ago
Obtuse Management
Wanted to exchange a faulty set of headphones purchased from Zambezi Junction branch on 22 December which was a Christmas gift (very embarrassing to say the least to give something that doesn’t work). We were away in the Cape area on holiday from 23 December, and we were not here in 7 days. We were not aware of the return policy. The manager was very obtuse and unhelpful. Very poor service.
0 replies
40 months ago
Obtuse Management
Wanted to exchange a faulty set of headphones which was a Christmas gift (vey embarrassing to say the least), and as we were away in the Cape area, we were not here in 7 days and the manager was very obtuse and unhelpful. Very poor service.
0 replies
54 months ago
Don’t be fooled
I never thought I would be writing a bad review about my experience with Vodacom. I did an upgrade on 1 October. Correct me if I’m wrong but in all my years of doing upgrades, I know, the upgraded contract becomes the new contract? On the day of my upgrade, a consultant phoned me to confirm the details of my upgrade, because I ordered online. I specifically asked him if there were any double charges (pro-rata costs) or how will it work? He confirmed my monthly payment is R659. I have an email which confirms the same. When I received my invoice this week, I saw there were two handsets charged. I tried contacting Vodacom on Tuesday evening. I sent them an email. Phoned numerous times the next day but couldn’t get through and last night I tried sending a message via Messenger where someone eventually answered. This is what the person said (no name was given): Please be advised, after an upgrade, you will continue to get billed for both the old and new handset until your initial contract term comes to an end, thereafter, you will proceed with the upgraded deal with a new contract term paying for only the new handset. Have I missed the memo of how upgrades work? If it was properly explained/ communicated the first time, it would have been a different story. Vodacom is not prepared to do anything about this. They are not taking any responsibility. I must just accept this. I’m really not happy.
159 replies
57 months ago
Nedbank at it again
Nedbank is at it again with deducting funds illegally, without my consent. Tried contacting them via email on 4 August and still no reply. The description is BDS ABSA with a cellphone no stating insufficient funds at the end and they take an amount of R8-60 each time with a different description. I know I’m not the the only one this has happened to. My son has been sitting with the same problem and they are not sorting anything out. I know for a fact this has got nothing to do with insufficient funds because there’s no reverse on a transaction to give them reason to deduct any funds. To me this seems like fraud and if the problem persists, I will take legal action.
0 replies
66 months ago
Quality Service
Went shopping for my son’s Matric Farewell attire on Sat, 21 November at Woolworths Brooklyn Mall Pretoria. We were looking for the right shirt size shirt and this gentleman assisted us. He went above and beyond his service and responsibility, and guess what, he’s deaf and can’t communicate, which I would never have realised. When they didn’t have my son’s size in a particular shirt, he took us to another section and my son found a shirt in his size. He even took Drew a tie to show him what the shirt would look like with a tie. This is the best customer service I’ve encountered to date. What blew me away was, he didn’t allow his disability to hold him back from giving us excellent service (and I saw no disability, just a friendly person who takes pride in his job). He truly went out of his way to make our shopping experience easier. He inspired me so much, kindness goes a long way, and this gentleman deserves a shout out. Another staff member told me his name is Solomon. Not only do I want to commend this amazing person but also Woolworths for giving people a chance. You truly set the bar for many to learn from. I respect you for this and obviously your incredible quality in service and products. I hope this reaches the right people. I also posted to the ImStaying group on Facebook and had a great response. We are definitely better together. God bless. Mariska Deacon.
0 replies
68 months ago
LOUSY SERVICE and NO COMMUNICATION
In May/June I applied for COVID-19 assistance and I was notified that when I’m under investigation, they would stop my account. I received a sms on 25 June: Your Game MyStore Card Customer Protection Insurance Loss of Income claim has been approved. Confirmation of payment details will be communicated shortly. Your patience is appreciated. I was not contacted by anyone and they sent me a statement as normal. Without any notification, they paid my installment for June. I was so grateful given the circumstances. Without any further correspondence I assumed they will do this for 3 months (June, July, August). I received my new statement but when I didn’t pay my account, they kept phoning me and sending me reminders to pay. I contacted Game, and after the second person, they put me through to the claims department and explained my situation again. All they could say is sorry they never told me but it was only for one month. Sorry is enough for me but their mistake cost me humiliation and harassment. It didn’t fix the problem. I got phone call after phone call asking me: when am I going to pay my account? I made arrangements to pay 1 Sept but they didn’t continued to phone. I paid my account up to date as promised. I got another sms from Game on 7 Sept: MRS DEACON, due to a technical error interest was not charged to the outstanding balance on your Game Mystore Card in July. This has now been corrected and will reflect on your September statement. We apologise for any inconvenience caused. NCRCP 38. Another mistake which I have to pay for. Now there will be double interest which I have to pay this month. During Lockdown I wanted to purchase a few items because we were not getting paid. At the till point the transaction didn’t go through. I was then told it was because I put in a claim so they stopped my account. Which again, I was never notified about. I cut my card out of anger. Today, I went to get a new card, again at the till point authorization was needed for a purchase I wanted to make. A very kind lady phoned to find out what was happening. Well, now I’m asked to send a letter from my employer I’m back at work and a three months bank statement. Why? This is unnecessary. They give me one month payment holiday but I’m still not able to use my account. I don’t understand their thinking. They are quick to phone for payments, take your money and to apologize for “technical”‘ issues. I’m utterly frustrated because there is absolutely no communication or customers care. I wasted an hour of my time and fuel only to be disappointed once again.
159 replies
68 months ago
Read the fine print or you get scammed
We signed up with Zapper in July but still had outstanding documentation to submit so the account was unverified. Zapper deducted a fee of R413,41 from our bank account in Sept. I queried this because firstly their business plan option said R199 p/m excl vat. Also, no permission was given for them to proceed and no communication was received regarding any potential deductions because our documentation process wasn’t completed as mentioned. This was their response: The 'business plan' was selected during the sign up process and terms use also accepted during the sign up. The month of July was free, on the trial period as advertised. A reminder was then sent on the 5th and 6th of August 2020 advising of the expiring trial period. No cancelation was submitted. Pro rata was charged for August 2020 and the monthly fees for September 2020. Zapper mail me on 30 July: You have 7 days left on your 30 day free period on the Business plan. We hope that you are enjoying all of the benefits that a Business plan provides. I don’t deny the fact that I didn’t cancel before our trial ended but I received a mail from Zapper on 4 August saying: Your Zapper settlements have been suspended as we have not received all of your documents. To reactivate your settlements, submit your documents and we will get you back up and running. You can upload these documents in Merchant Portal. I took it as an inactive account. How can we enjoy all of the benefits with an inactive account. It’s like signing up for a gym contract. Uncompleted details but deducting fees and I can’t gym. Maybe I missed the fine print or misunderstood or misread something but I think it’s unacceptable to deduct fees without our account being active. I was under the impression that they won’t proceed. I won’t recommend Zapper. First reason, they don’t communicate properly. Secondly, they’re good at covering themselves by saying no cancellation was submitted. They bat it back to you. I have downgraded but requested to cancel the half accepted account. They are not prepared to refund me either.
318 replies
74 months ago
Not about the sale
I recently went to Game Kolonnade Montana, Pretoria. At the till point as the cashier was ringing up the goods, she saw that I had taken a certain brand of apricot jam. She then asked me if I knew there’s another one on special for R13.95 (900g). I said no. Then the supervisor went to see if there were any left and she came with one. Now that is 5 star service to me. They do care about their customers and it’s not about “the sale”.
210 replies
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5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
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1 Star
9 (81.81818181818181%)