MD
Mariska D
Active since Sep 2013
7
Reviews
0
Industries
Reviews
7 reviews41 months ago
Not honest business
Service horrific and not honest business. Replaced recon injectors. Job was over R26 000. Four days later after we got our vehicle back, we had a breakdown and we towed it back to them. We were told after diagnoses the diesel tank was dirty because of contaminated fuel. We had to pay another R13 000. Not long after that, the vehicle did the same thing. Black smoke etc. When we phoned to report this, we were told they could only help us in the new year because they were closing for holidays, only to find out that the person lied to us. We returned with the vehicle after one of the admin ladies told us we could bring it in. She has been the only helpful person. They checked, and it was said again the fuel is contaminated. We sent in a fuel sample to be tested. Results came back as clean - NO contamination. We had to take the vehicle to another mechanic who said the injectors were faulty . Up until now Diesel Lab has not said anything. We continue to pay for their lack of competence. They really do not care about their customers. We do not recommended them to anyone.
0 replies
42 months ago
Obtuse Management
Wanted to exchange a faulty set of headphones purchased from Zambezi Junction branch on 22 December which was a Christmas gift (very embarrassing to say the least to give something that doesn’t work). We were away in the Cape area on holiday from 23 December, and we were not here in 7 days. We were not aware of the return policy. The manager was very obtuse and unhelpful. Very poor service.
0 replies
56 months ago
Don’t be fooled
I never thought I would be writing a bad review about my experience with Vodacom. I did an upgrade on 1 October. Correct me if I’m wrong but in all my years of doing upgrades, I know, the upgraded contract becomes the new contract? On the day of my upgrade, a consultant phoned me to confirm the details of my upgrade, because I ordered online. I specifically asked him if there were any double charges (pro-rata costs) or how will it work? He confirmed my monthly payment is R659. I have an email which confirms the same. When I received my invoice this week, I saw there were two handsets charged. I tried contacting Vodacom on Tuesday evening. I sent them an email. Phoned numerous times the next day but couldn’t get through and last night I tried sending a message via Messenger where someone eventually answered. This is what the person said (no name was given): Please be advised, after an upgrade, you will continue to get billed for both the old and new handset until your initial contract term comes to an end, thereafter, you will proceed with the upgraded deal with a new contract term paying for only the new handset. Have I missed the memo of how upgrades work? If it was properly explained/ communicated the first time, it would have been a different story. Vodacom is not prepared to do anything about this. They are not taking any responsibility. I must just accept this. I’m really not happy.
3 replies
67 months ago
Quality Service
Went shopping for my son’s Matric Farewell attire on Sat, 21 November at Woolworths Brooklyn Mall Pretoria. We were looking for the right shirt size shirt and this gentleman assisted us. He went above and beyond his service and responsibility, and guess what, he’s deaf and can’t communicate, which I would never have realised. When they didn’t have my son’s size in a particular shirt, he took us to another section and my son found a shirt in his size. He even took Drew a tie to show him what the shirt would look like with a tie. This is the best customer service I’ve encountered to date. What blew me away was, he didn’t allow his disability to hold him back from giving us excellent service (and I saw no disability, just a friendly person who takes pride in his job). He truly went out of his way to make our shopping experience easier. He inspired me so much, kindness goes a long way, and this gentleman deserves a shout out. Another staff member told me his name is Solomon. Not only do I want to commend this amazing person but also Woolworths for giving people a chance. You truly set the bar for many to learn from. I respect you for this and obviously your incredible quality in service and products. I hope this reaches the right people. I also posted to the ImStaying group on Facebook and had a great response. We are definitely better together. God bless. Mariska Deacon.
0 replies
69 months ago
LOUSY SERVICE and NO COMMUNICATION
In May/June I applied for COVID-19 assistance and I was notified that when I’m under investigation, they would stop my account. I received a sms on 25 June: Your Game MyStore Card Customer Protection Insurance Loss of Income claim has been approved. Confirmation of payment details will be communicated shortly. Your patience is appreciated. I was not contacted by anyone and they sent me a statement as normal. Without any notification, they paid my installment for June. I was so grateful given the circumstances. Without any further correspondence I assumed they will do this for 3 months (June, July, August). I received my new statement but when I didn’t pay my account, they kept phoning me and sending me reminders to pay. I contacted Game, and after the second person, they put me through to the claims department and explained my situation again. All they could say is sorry they never told me but it was only for one month. Sorry is enough for me but their mistake cost me humiliation and harassment. It didn’t fix the problem. I got phone call after phone call asking me: when am I going to pay my account? I made arrangements to pay 1 Sept but they didn’t continued to phone. I paid my account up to date as promised. I got another sms from Game on 7 Sept: MRS DEACON, due to a technical error interest was not charged to the outstanding balance on your Game Mystore Card in July. This has now been corrected and will reflect on your September statement. We apologise for any inconvenience caused. NCRCP 38. Another mistake which I have to pay for. Now there will be double interest which I have to pay this month. During Lockdown I wanted to purchase a few items because we were not getting paid. At the till point the transaction didn’t go through. I was then told it was because I put in a claim so they stopped my account. Which again, I was never notified about. I cut my card out of anger. Today, I went to get a new card, again at the till point authorization was needed for a purchase I wanted to make. A very kind lady phoned to find out what was happening. Well, now I’m asked to send a letter from my employer I’m back at work and a three months bank statement. Why? This is unnecessary. They give me one month payment holiday but I’m still not able to use my account. I don’t understand their thinking. They are quick to phone for payments, take your money and to apologize for “technical”‘ issues. I’m utterly frustrated because there is absolutely no communication or customers care. I wasted an hour of my time and fuel only to be disappointed once again.
3 replies
75 months ago
Not about the sale
I recently went to Game Kolonnade Montana, Pretoria. At the till point as the cashier was ringing up the goods, she saw that I had taken a certain brand of apricot jam. She then asked me if I knew there’s another one on special for R13.95 (900g). I said no. Then the supervisor went to see if there were any left and she came with one. Now that is 5 star service to me. They do care about their customers and it’s not about “the sale”.
2 replies
76 months ago
Yoco misrepresentation / extremely poor service
On 3 March 2020 we purchased a Yoco device. They made it sound so easy to apply. We complied with all the steps. When we signed up it says on their website “Register online in 5 minutes. All you need is your ID or passport number, an SA bank account and a smartphone”. Start selling. Download the Yoco app, connect and get paid. Payment was done. ID was submitted. We put in our banking details but it was rejected. We were asked to submit a bank statement not older than 3 months. We had to go to the bank and get a statement which was uploaded on Sun, 8 March. We also did our first transaction on 08 March because we were told we can continue to do transactions. On Wed, 3 days after our transaction, our settlement amount still showed outstanding because our banking details were not verified yet. 3 out of 4 steps were completed. Banking details were ‘In Progress’. We made contact numerous times via live chat. We get automated messages saying Yoco Support: We apologise for keeping you waiting. Our team will get back to you as soon as possible, so please leave us a message with your email address and we'll get back to you shortly. They don’t get back to you. Twice I was cut off by one specific consultant. Another person I eventually spoke to said it takes 1-2 working days to be verified. On day 5 which was Fri, we phoned their support line and was told by another consultant it will all be sorted and that the money will be in our account on Saturday. He will get his banking team on it. We received an email not long after our conversation where we were told again our banking details couldn’t be verified. Due to us being an NPO they now require the signatories of the bank account to attach Minutes of meetings/Bank Confirmation labeling which signatories are given powers. Now, none of this was stated in any fine print when we signed up. “4 easy steps” they said. We have an outstanding settlement which can’t be released due to the verification of banking details. We have had this account for a couple of years and submitted a bank statement stamped by the bank which shows it’s legit. On Sat, 14 March I tried to sort this out again. Once again I was told by a consultant it will get sorted. His words: “I'm going to have this resolved for you. I promise.” He asked if he could phone me, I said yes. He said I should give him an hour max. When I sent a message to say it’s been an hour I was told by another consultant they must the gentleman still phone because it’s so late already and they can only sort this out on Monday. Yoco support: The last submission was a bank statement added yesterday (13 March) at 13:32 and is still being verified Customer: Yes because I resubmitted it Yoco support: Yes, and the accounts team needs to manually review, cross reference and the approve accordingly Customer: We cannot trust to use the machine tomorrow (15 March), you have already withhold funds for a whole week... Yoco support: The funds will be released once the bank details are approved, I do apologise for the delay over the weekend.. Because I resubmitted the bank statement which they rejected, it was said again it will take 1-2 working days. We are going nowhere with this. We are going around the same mountain and it doesn’t get resolved. They are unhelpful and why should it work different for an NPO like a school/church/charity comparing to other businesses? It is part of the information that gets left out that they don’t discuss which causes problems like this. It’s not in the fine print. They allow you to transact even when your banking details aren’t verified yet. So they take their percentage but we must wait to get paid. How can they allow/advise a person to transact when they haven’t verified the bank details and keep on rejecting our details. Come on this is unacceptable and really poor service. They are quick to sell and deliver but they are slow on keeping their promises. It’s unethical. They are probably immune to the bad publicity so they don’t really care about customer service at all. If this doesn’t get resolved I want Yoco to collect their device on their costs, refund us for the device, pay back the transaction amount.
3 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)