MA
Mya A
Active since Mar 2009
2
Reviews
0
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Reviews
2 reviews60 months ago
Great experience
What a pleasure from start to finish working with Pooltopia pools to get our small pool installed. 1. We liaised with Alfonso and communication was a pleasure! He came onsite for a consult and answered ALL our questions (after an initial quote) and then updated everything according to our discussion. Emails were always responded to within a working day (usually first thing in the morning). 2. We used Pooltopia as our one-stop shop. They handled the architects, getting plans done up, plan submission, actual installation, and the electrical work. Everything was coordinated through Alfonso which removed the headache of keeping track of multiple parties (and reduced confusion when it came to payments). We also didn't have to start paying until our plans were finally approved, which was a huge relief as in the end that part of the process took months. Alfonso even managed to negotiate a slightly extended warranty on the shell for us. 3. Installation itself took three days and was far less messy and destructive than I was expecting. Carlos (the team lead) even came round on day four (a Saturday) to double-check that everything was still OK from the night before and working properly. (The formal handover happened a few days later once the pool had had a chance to settle, the building inspector had come to inspect, and we had received our electrical compliance certificate.) The reason this isn't a four-star rating is that, although it's perfectly acceptable and we're happy with the outcome, I think the quality of the plastering and tiling could be improved.
53 replies
133 months ago
These people go the extra mile
I ordered some make-up online from Kryolan. When I arrived the notification that my parcel had been dispatched, I realised that I had ordered the wrong colour/shade. I queried whether I could change/exchange and promptly received a response via email saying I could return the parcel to sender OR even have a second one couriered to me if it was urgent. At first I said it wasn't urgent but then I realised I'd actually run out of my product, so Andre was kind enough to arrange same day delivery the next morning. All I had to do was send Proof of Payment of the additional courier fee and agree to return the other package (sent via normal mail) once it arrived. Andre really went the extra mile responding to emails and messages, especially considering I kept changing my mind and had created the issue in the first place! Thanks so much. You guys are awesome.
0 replies
Review Distribution
5 Star
1 (50%)
4 Star
1 (50%)
3 Star
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1 Star
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