LM
Lerato M
Active since Oct 2013
3
Reviews
0
Industries
Reviews
3 reviews45 months ago
Bicycle equipment replacements - Bad / No Service
Dear Trojan Management I have been trying to replace my paddle holders since 29 May 2022. I got hold of Tumelo Xaba and he asked me to send a photo of my bicycle. I did and he went AWOL. Your products are very frustrating because we cannot get service from you and you don’t sell them at the outlets , where we buy them. I am not happy with your service. Kind Regards Unhappy customer
0 replies
99 months ago
I have sent an email to settle the account they say I am owing more that doesnt refelect on my account
Hello Peter I was settling my account with woolworths according to their online statement that they update every month , I paid the whole amount and they even sent me the sms to confirm that my credit card is up to date. I sent them an email to settle my account guess what? they sent me an email saying I owe them R137.18, which is not on the statement but on the email that this lady si sending Lammes Cozen is her name. How did she come up with this amount she doesnt even bother expalining and she gives me an ultimatum of 5 days to settle ony then my account will be closed. Why do I need to pay amount thats not on my statement, Does this mean they charge us for settling accounts? If yes was is explained to me. She doesn't even bother humouring me by explaining on the email or calling. What value added service is this?
0 replies
100 months ago
Contract reversal after cancelling Upgrade
Hello Peter Cell C gave me an upgrade and I decided to cancel it duringn the cool off period as stipulated in their contract, then I had to return the phone and I did it was still sealed. I called them to migrate my number to what it was before and they took me through the process and I was told it might take 48 to 72 hours. I then call after I realised its not going back as usual I was sent form Pillar to Post, the next thing I speak to a consultant at their Uprades department who tells me that she doesnt have the similar contract that I have been using for the past 23 months she is putting me on another contract. I then disputed to say that I want my number back to what it was then she starts shouting at me. I must say ever since I have decided to cancell my contract with cell ce I am being sent from pillar to post and the consultants are being very rude. I am not sure whether its their way of saying they dont care about clients that are leaving or constomer service training is not sufficient. Anyway I am glad I am leaving them , but I need my number on a prepaid for now before migrating to another network. I am not sure I can keep up with such poor service and bad attitude.
210 replies
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3 (100%)