TT
Trevor Trojan Treadmills, Bikes Service and Repairs
Unclaimed Business
TT
Trevor Trojan Treadmills, Bikes Service and Repairs
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGG
Godfrey G
1 reviews | Active since Jan 2020
31 Jul 2024, 11:11
Trojan service centre courier *******
Requested a quote for spare plastic pedals cost R120 for a pair. Only needed one but ok if pair. Then courier cost is R225 when phone number is Johannesburg and I live in Johannesburg. PUDO would do it for R60. No contact numbers given on quote so you can't get in touch. Reminder sms no response. Phone Trojan they don't have contact details for service centre. This is a *******. Where is the courier coming from fir R225 to Johannesburg. I don't need it urgently but no way of contacting them.
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Godfrey G
1 reviews | Active since Jan 2020
31 Jul 2024, 11:11
Trojan service centre courier *******
Requested a quote for spare plastic pedals cost R120 for a pair. Only needed one but ok if pair. Then courier cost is R225 when phone number is Johannesburg and I live in Johannesburg. PUDO would do it for R60. No contact numbers given on quote so you can't get in touch. Reminder sms no response. Phone Trojan they don't have contact details for service centre. This is a *******. Where is the courier coming from fir R225 to Johannesburg. I don't need it urgently but no way of contacting them.
0
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Dheshini N
1 reviews | Active since Jan 2020
26 Jun 2024, 20:21
Ghosted!
I contacted Trevor on 7 September 2023 as my Trojan Treadmill stopped working. He responded speedily on WhatsApp and came through the next day, where he sourced the fault. He then waited until I paid his call out fee and promised to return with a replacement part in a few days, as he had removed the faulty one. By 11 September, he messaged to say he was battling to find the part but was checking with more people the next day. I didn't hear anything the next day but waited, thinking he'll get back to me soon. I reached out on 18 September to query if the replacement part had been sourced but there was no reply. On 5 October, I messaged again as my phone calls were not answered, asking for the specific part details to see if I could source it myself, as I assumed this was why he didn't get back to me. I received no response. My impression is that when Trevor could not source the part, he ghosted me. It was such a disappointment in customer service. I thought he could have at least told me what the issue was, rather than completing ignoring me. Such unprofessional behaviour. Definitely cannot rely on Trevor and I do not recommend him for reliable service.
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Dheshini N
1 reviews | Active since Jan 2020
26 Jun 2024, 20:21
Ghosted!
I contacted Trevor on 7 September 2023 as my Trojan Treadmill stopped working. He responded speedily on WhatsApp and came through the next day, where he sourced the fault. He then waited until I paid his call out fee and promised to return with a replacement part in a few days, as he had removed the faulty one. By 11 September, he messaged to say he was battling to find the part but was checking with more people the next day. I didn't hear anything the next day but waited, thinking he'll get back to me soon. I reached out on 18 September to query if the replacement part had been sourced but there was no reply. On 5 October, I messaged again as my phone calls were not answered, asking for the specific part details to see if I could source it myself, as I assumed this was why he didn't get back to me. I received no response. My impression is that when Trevor could not source the part, he ghosted me. It was such a disappointment in customer service. I thought he could have at least told me what the issue was, rather than completing ignoring me. Such unprofessional behaviour. Definitely cannot rely on Trevor and I do not recommend him for reliable service.
0
Replies (0)CR
Charlaine R
1 reviews | Active since Jan 2020
3 Jun 2024, 16:08
GREAT SERVICE FROM START TO FINISH !!!
Absolutely great service received from Trojan. From submitting the case to Thokozani Nhlapo ( customer service agent)to the technican Keabetswe Modisi, they were really helpful and assisted me in getting my treadmill up and running again in less than a week.
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Charlaine R
1 reviews | Active since Jan 2020
3 Jun 2024, 16:08
GREAT SERVICE FROM START TO FINISH !!!
Absolutely great service received from Trojan. From submitting the case to Thokozani Nhlapo ( customer service agent)to the technican Keabetswe Modisi, they were really helpful and assisted me in getting my treadmill up and running again in less than a week.
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Replies (0)SM
Sibusiso M
1 reviews | Active since Jan 2020
18 May 2023, 04:13
Poor customer service and faulty products
I recieved bad service from the Trojan gentleman working at game Cresta shopping center as he promised me a refund in a voucher form after inspecting my fault bicycle then the store manager decided they won't give me a refund but book the bicycle in for repairs and I promised me that the bicycle will be fixed by Wednesday but yesterday afternoon I recieved a call from a different manager at the store to inform me that the gentleman can only fix the bicycle today because yesterday he needed to attend a funeral which is a story I don't believe so in short don't buy products there as they will give you more problems that you have the people there including the manager are not properly trained to deal with a customer and basically from what I've experienced do no want to work or go the extra mile for a customer, in short don't buy product from Game cresta shopping center as they are not tested when purchased but when you return the product they need to be examined like you broke the product on purpose.
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Sibusiso M
1 reviews | Active since Jan 2020
18 May 2023, 04:13
Poor customer service and faulty products
I recieved bad service from the Trojan gentleman working at game Cresta shopping center as he promised me a refund in a voucher form after inspecting my fault bicycle then the store manager decided they won't give me a refund but book the bicycle in for repairs and I promised me that the bicycle will be fixed by Wednesday but yesterday afternoon I recieved a call from a different manager at the store to inform me that the gentleman can only fix the bicycle today because yesterday he needed to attend a funeral which is a story I don't believe so in short don't buy products there as they will give you more problems that you have the people there including the manager are not properly trained to deal with a customer and basically from what I've experienced do no want to work or go the extra mile for a customer, in short don't buy product from Game cresta shopping center as they are not tested when purchased but when you return the product they need to be examined like you broke the product on purpose.
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Replies (0)FM
Felicia M
1 reviews | Active since Jan 2020
30 Jan 2023, 11:16
Bad after sale services
We bought a treadmill from game store and the bolts were missing from the box, we reported this and were told to report to Trojan. Incorrect bolts were delivered after 2 weeks. all this time I had to call and email to get assisted. I'm even thinking of taking this treadmill back to the shop.
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Felicia M
1 reviews | Active since Jan 2020
30 Jan 2023, 11:16
Bad after sale services
We bought a treadmill from game store and the bolts were missing from the box, we reported this and were told to report to Trojan. Incorrect bolts were delivered after 2 weeks. all this time I had to call and email to get assisted. I'm even thinking of taking this treadmill back to the shop.
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Replies (0)LM
Lerato M
1 reviews | Active since Jan 2020
30 Jul 2022, 08:55
Bicycle equipment replacements - Bad / No Service
Dear Trojan Management I have been trying to replace my paddle holders since 29 May 2022. I got hold of Tumelo Xaba and he asked me to send a photo of my bicycle. I did and he went AWOL. Your products are very frustrating because we cannot get service from you and you don’t sell them at the outlets , where we buy them. I am not happy with your service. Kind Regards Unhappy customer
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Lerato M
1 reviews | Active since Jan 2020
30 Jul 2022, 08:55
Bicycle equipment replacements - Bad / No Service
Dear Trojan Management I have been trying to replace my paddle holders since 29 May 2022. I got hold of Tumelo Xaba and he asked me to send a photo of my bicycle. I did and he went AWOL. Your products are very frustrating because we cannot get service from you and you don’t sell them at the outlets , where we buy them. I am not happy with your service. Kind Regards Unhappy customer
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Replies (0)D.
Dan ...
1 reviews | Active since Jan 2020
19 Jul 2021, 14:04
Trojan equipmwnt
We have logged about 4 calls for our treadmill and always keep replacing the motor but yet when you use the machine, all you smell is smoke and rubber. This is so pathetic.4 times with the same issue.I do not recommend this Trojan to anyone!!!
Helpful (0)
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Dan ...
1 reviews | Active since Jan 2020
19 Jul 2021, 14:04
Trojan equipmwnt
We have logged about 4 calls for our treadmill and always keep replacing the motor but yet when you use the machine, all you smell is smoke and rubber. This is so pathetic.4 times with the same issue.I do not recommend this Trojan to anyone!!!
0
Replies (0)EE
Elmari E
1 reviews | Active since Jan 2020
14 Jul 2021, 11:39
Hi I just want to recommend Trevor from Trevor Trojan Treadmills and Bikes Service and Repairs, for recommending another company when he couldn't assist me
Hi I just want to recommend Trevor from Trevor Trojan Treadmills and Bikes Service and Repairs, for recommending another company when he couldn't assist me. In today's life it is absolutely amazing for one company to refer another, without selfish gain. The company he recommended , Megadyne in Centurion, helped me instantly with equal excellent service. Thank you Trevor and Megadyne.
Helpful (0)
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Elmari E
1 reviews | Active since Jan 2020
14 Jul 2021, 11:39
Hi I just want to recommend Trevor from Trevor Trojan Treadmills and Bikes Service and Repairs, for recommending another company when he couldn't assist me
Hi I just want to recommend Trevor from Trevor Trojan Treadmills and Bikes Service and Repairs, for recommending another company when he couldn't assist me. In today's life it is absolutely amazing for one company to refer another, without selfish gain. The company he recommended , Megadyne in Centurion, helped me instantly with equal excellent service. Thank you Trevor and Megadyne.
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Replies (0)