MJ
Morgan J
Active since Oct 2013
8
Reviews
0
Industries
Reviews
8 reviews62 months ago
My money is not good enough for FNB
Complaint: Uselessness of your Secure Chat consultant (Stanley) / Absolute ineffective communications system via Electronic Platforms Firstly I have been with FNB going on 5 or 6 years I think. I have recently downgraded my account from Premium to Gold, because my salary was cut in half by job losses and me being placed under medical disability in September 2020. The decision to downgrade was purely because to save money, my wife lost her job and mine was the only income we now have. But since I have downgraded my account status (and I pay FNB less in banking fees), I have been treated like a customer that has no value to you or your bank. Secondly, I have COPD which is the name for a group of lung conditions that cause breathing difficulties (one of the groups is emphysema), I have severe damage to my lungs and suffer greatly with inflammation of my lungs and fluid build up. In addition I have also been diagnosed with RVH, and this means that the right side of my heart chamber is enlarged and fights to pump oxygenated blood to my lungs. So when this pandemic hits South Africa, I am under strict instruction from my doctors that I should NEVER if EVER go out and expose myself to people and places. Because this virus will have deadly consequences for me. So therefore I make use of FNB's electronic platforms such as Secure Chat via my browser or phone, call centres and emails. Previously when I had my Premium account there was not an instance where I can remember that I ever had to go into the bank to sort out any problems. But since September and the downgrade, I have had nothing but problems and NOW I am forced to go to the bank because your consultants in the call centres and on the Secure Chap portal find it just too convenient to drop the phone in your ear. Yes, this happened yesterday TWICE. Stanley whom I spoke to yesterday via Secure Chat is so unhelpful and NOT up to scratch on how to deal with a difficult client. And it is not like he is actually talking to me in person, it is texting/writing, and I could see that all he knows is A, B, C like a toddler. He can not think outside the box and has absolutely no interest in assisting the client/customer. I also want to ad, that your electronic voice recognition response bot, is useless, people want to talk to a human not a stupid robot that has not been programmed in how to deal with real life issues. So please do yourself a favour and get rid of it. Here are my call log to FNB from the 15th February 2021: 15/02/2021 @ 08:06am 18/02/2021 @ 09:01am 25/02/2021 @ 15:59pm 26/02/2021 @ 08:59am (x2 had to call back because the consultant dropped the phone in my hear) 26/02/2021 @ 09:17am 26/02/2021 @ 09:30am 26/02/2021 @ 09:30am And every time I get told by FNB Secure Chat consultants to CALL the Gold Card Department/General Enquiries. But clearly this is not helping or solving any issues. I have placed a STOP order on ALL FASTA (Organisation) as from January 2021 and requested that they be reversed. I have paid the R40 x 6 each in banking charges for stopping these banking orders. My money is supposed to be SAFE with FNB, but apparently it is not. The amounts do not change, so maybe the reference number (as per one of your consultants information). I am told to go to the organisation and claim MY money back from them. But seriously if one has any kind of brain activity, one will know that every company is desperate out there and we as consumers are being crucified as far as we go. I feel and believe that MY money is NOT safe with FNB and I believe that FNB does not care for the little/middle man. I suppose our little amounts of money mean nothing to a large bank like FNB. But if EVERY SINGLE person with a little amount of money has to pull out, what are your profit/bottom line margins gonna look like at the end of the day. Do you want to know why people are closing their bank accounts with FNB, it is because we feel that FNB gives all kinds of organization/people/fraudsters access to OUR money and does not give a darn how that affects that persons/clients household. With FNB refusing to reverse and STOP FASTA from continuing debiting money from my account, let me tell what the effect is in my household. #I pay my own medical aid, so that means that for the month of January and - #February I can not pay my medical aid. #I can not purchase my chorionic medications that help assist my heart and lung conditions, not to mention my blood pressure medications, my diabetes medications, my severe depression medication, my lung medication that assist with breaking down the fluids on my lungs. But guess what, now I can not go to the hospital (usually the ICU), because I did NOT pay my medical aid, furthermore, the contracted oxygen machine provider through my medical aid, will come and fetch the oxygen machine, which assist in helping me with oxygen because I must get 5 litres of oxygen per minutes for 20 hours a day because I only have 47% lung capacity. So with the above mention (and the refusal of FNB to reverse these debit orders (from January and February, and actually stopping them from continuing to debit my account), I will probably die within a week. Yes, without my medication and oxygen machine, I will literally die within a week, and maybe sooner if I go to a Government Hospital. I have requested that my wife speak on my behalf and actually asked FNB to load her on my account as a member to sort out all banking issues on my behalf, because I am on oxygen 20 hours a day. And guess what, this has also NOT been done. I lose more oxygen when I speak that you would actually believe. So my email to you is this, is FNB's policies and procedures and lack of service delivery MORE important than MY life?
56 replies
62 months ago
Dischem Playing with peoples life's
I contacted Dischem Bedfordview on Thursday 25th February 2021, to please pack and deliver my husband's chronic medications. Today is Saturday the 27th February 2021 and the medications have still not been delivered. Your Pack my Meds option/service is supposed to assist those who do NOT have an option of being exposed to the public in fear of being exposed to the COVID 19 virus, which by the way will have deadly consequences for my husband. My husband has COPD and RVH, including type-2 diabetes, hypertension (high blood pressure due to the strain that his damaged lungs are putting on his heart by just trying to breath). If you look at his medications (as you are pharmacists), you will notice that all his medications are very necessary. We have been waiting more than 48 hours for the medications to be delivered and Mr. Jordaan has been without his medications for 48 hours now. His medical condition has deteriorated to the point that I have to rush him to hospital for fear of fluid build up on his lungs. I find this to be a very dangerous game that you are playing and you are playing with a person's life here. If you are unable to keep to your service delivery promises then Dischem should not make these kinds of services available to their customers. I will be holding Dischem personally responsible for any negative effects that my husband has endured, by the lack of Dischem NOT delivering his medications as per your customer promise. This is totally unacceptable and I will not tolerate that Dischem Bedfordview is the root cause of my husband not receiving his medicines on time and now has caused him major health setbacks.
0 replies
65 months ago
Hopeless Government Institution- UIF
On the 12th of October 2020 I submitted an Online Ufiling Claim for Unemployment Benefits, (which I have been paying for 12 years). Till today I have not have any satisfactory answers to my questions and definitely no payment. It has been 3 months since my claim submission and STILL NO PAYMENT.
0 replies
129 months ago
Online snakes in the grass
I made an online groceries order on the 9 September 2015 through Woolworths:<br> 1) Payment was debited from my account for the amount of R1118.24 on the on the 9 September,<br> 2) Receive the order on the 10 September,<br> 3) Some goods were not delivered and I received substitute eggs. In total of R31.95 was over debited on my account, because of the substitutes and goods not received,<br> 4) I have still not received the 'change' or alternatively the product that I ordered,<br> 5) Lastly, the exact same amount was deducted from my account again this morning, without placing a order. <br> <br> I gave them two choices,<br> 1) Reverse the payment of R1118.24 with immediate effect, or<br> 2) Deliver the previous order for the same balance.<br> <br> I do NOT find that Woolworths online shopping to be safe, and will NOT recommend it to my friends and family in future. If the service in store sucked, you must try and sort this out over the phone, it sucked even more.<br> <br> There is a reason why I do online shopping, and I think it will be better in future to get in my car and drive there.<br>
0 replies
136 months ago
Not to be trusted
On the 16th January 2015, I won and paid for an mens watch that was on auction. Dandy Bids lead time is 2-4 weeks for delivery. To this day, 27th February 2015, I have not received my item. When I purchased an promotional item on confirming my membership with them, they conveniently had an excuse that I forfeit the promotional item because I took to0 long to confirm my membership. I did the survey online and then this qualified me for the promotional item on the 8th December 2014. I then paid for my membership on the 24th December 2014, but paid for the item on the 23rd December 2014. This is less than 3 weeks in between. Even if I forfeit the item, where is my money? There was no communication or indication from them that there is a deadline. Secondly, I have been asking them (via email) where is my delivery, but get the silent treatment. I have won a tablet on auction as well, but I am very reluctant to pay, because these guys do not sound like a reputable company. I do not advise anyone to bid or purchase from Dandy Bids. I do not think they are to be trusted.
0 replies
136 months ago
Great Food and Great Service
I would like to say the customer over the counter staff at The Burger King for their great smiles when serving us yesterday (25 Feb 2015). The food was great. My husband really enjoyed your long chilli roll and my son who poured his own drinks (mix them up a bit) thinks it is the best thing since sliced cheese. I had a Whopper Jnr burger and I was pleasantly surprised. The roll was fresh, all garnishes were fresh and the sauces were a great combination. We tooks some chips home (too much food), and even after warming them up again for lunch this afternoon, they still tasted great. I do not think that we will be going back to McDonalds again.
77 replies
136 months ago
Lack of interest in their customers
We submitted our dissatisfaction about McDonald's Bruma advertising operating hours to the public and then not abiding by those hours. Also that we were chased away like dogs. This complaint was submitted through this form on the 5th February and to date we have had absolutely no response from McDonald's. Well due to your lack of interest, we went to The Burger King at East Rand Mall. The food was great (very filling), bottomless softdrinks, awesome chips, great and quick service, and very affordable. I do not think that McDonald's will be seeing us soon (if at all). But with their lack of interest, why should they even care.
0 replies
136 months ago
24 hours of service, I don't think so.
On Saturday 8th February 2015, my husband, myself and our son, woke up early to get the day started. We decided to go for a quick breakfast at 05:15am in the morning at MacDonald's (Bruma) here close to us. We know that they are open 24/7. Only to our surprise to be chased away like dogs by the doorman. This man did not even have the decency to say, they are closed to clean or what the situation is. He just shunned us away very rudely. If a business advertises that they are open 24/7. Then here in Jozi, we expect them to be open 24/7. It was not just that they were NOT open, but also the absolute rudeness of the doorman. Not the manager, not the security, not even the cashier/service representative, just a doorman. I felt like slapping him to wake up. Needless to say, we went to the one in Edenvale, van Riebeeck Str. Yes, they were open at 05:48 am in the morning and the service was great. The ladies were AWAKE and very friendly. Even if Bruma is closer, I would rather go to Edenvale. If it was not for Edenvale's great service, we doubt that we would go back to MacDonald's at all.
0 replies
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4 (50%)
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3 (37.5%)