ML
maria L
Active since Oct 2013
5
Reviews
0
Industries
Reviews
5 reviews25 months ago
Service
20 Mar 2024 at 15:38 After Sale Services Good day I hava a Vodacom contract on a Hisense H50S 5G that will be upgradeble in March 2025. Someone from Vodacom telephonically did this contrack for me, where I received a Sports watch, and was promised one free screen repair. I took my phone to a Vodacare shop in Carletonville Feb '24 because the screen has cracked due to a fall. On 07 March'24 I got a reply saying that the screen repair will be R2707.86, after I've queried this it was send to a "Higher Level Vodacom Repair". On 18 March'24 they rep**** saying that the screen repair was only valid for one year and that my phone is now in the second year of warranty and they send it back to me on 20 March'24. I want to know where the actual telephonic recording is where Vodacom offered me the contract as there were never mentioned that the screen replacement was valid for the first year only. I need answers please. Reply (2) Vodacom’s reply 21 Mar 2024 at 07:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team I am urgently still waiting for feedback. MJ Lourens
53 replies
25 months ago
After Sale Service
20 Mar 2024 at 15:38 After Sale Services Good day I hava a Vodacom contract on a Hisense H50S 5G that will be upgradeble in March 2025. Someone from Vodacom telephonically did this contrack for me, where I received a Sports watch, and was promised one free screen repair. I took my phone to a Vodacare shop in Carletonville Feb '24 because the screen has cracked due to a fall. On 07 March'24 I got a reply saying that the screen repair will be R2707.86, after I've queried this it was send to a "Higher Level Vodacom Repair". On 18 March'24 they rep**** saying that the screen repair was only valid for one year and that my phone is now in the second year of warranty and they send it back to me on 20 March'24. I want to know where the actual telephonic recording is where Vodacom offered me the contract as there were never mentioned that the screen replacement was valid for the first year only. I need answers please. Reply (2) Vodacom’s reply 21 Mar 2024 at 07:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team Vodacom’s reply 22 Mar 2024 at 09:05 The business has rep**** privately, and only maria can view this message. Why do businesses and reviewers write private replies? . . . . And I am still waiting for the Vodacom employee to call me back
53 replies
25 months ago
After Sale Services
Good day I hava a Vodacom contract on a Hisense H50S 5G that will be upgradeble in March 2025. Someone from Vodacom telephonically did this contrack for me, where I received a Sports watch, and was promised one free screen repair. I took my phone to a Vodacare shop in Carletonville Feb '24 because the screen has cracked due to a fall. On 07 March'24 I got a reply saying that the screen repair will be R2707.86, after I've queried this it was send to a "Higher Level Vodacom Repair". On 18 March'24 they rep**** saying that the screen repair was only valid for one year and that my phone is now in the second year of warranty and they send it back to me on 20 March'24. I want to know where the actual telephonic recording is where Vodacom offered me the contract as there were never mentioned that the screen replacement was valid for the first year only. I need answers please.
112 replies
30 months ago
****
Track no XXWOT0000143211YQ Track718 introduce themselves as a courier service that lets you believe in them by tracking your parcell daily, then it tells you that it has been delivered to a postal box. After quering the delivery they tell you to contact your seller as the delivery took place. Is there anyone else with the same experience, I don't know how to get my money back? Regards, Ria
0 replies
134 months ago
Privicy
Could you please tell me how it works that any party can get ones telephone number from the SA Consumer Database. Calls for policy's, funeral, debt counsellors, applying for loans ect ect calls you at the most inconvenient times??<br> <br> Is that not each individuel privicy. How can this be stopped<br> Regards<br> R Lourens
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
4 (80%)