MP
Meloney P
Active since Oct 2013
2
Reviews
0
Industries
Reviews
2 reviews86 months ago
Gelburn big disappointment
Glenburn lodge and spa experience My Fiancé booked my sister and I in at Glenburn for 2 nights 6-8th May 2019. He is currently in US, so he made the booking through hotels.com and paid R2050 for the two of us, he also tried to make is more spacious for us by booking a family room. we got there they told us we need to paid a shortfall of R1300. We couldn’t understand why, until the staff at reception explained that hotels.com take off a percentage for themselves, that’s how they make their money. And so we need to pay the shortfall of R1300 which we then did (felt quite irritated about it, a nice hidden surprise just before a short 2 night getaway) Also found out after we paid that if we had booked directly through them we only would have paid R1600 for the two nights instead of the R3350! They saw our disappointment and you would think they would try bump us up or try make our stay more worthwhile for money spent!? We never got a family room! We had one double bed to share!! Then we wanted to start enjoying and stop complaining, we asked for 2 extra pillows when we got to the room, then went to check the jacuzzi water and it was cold so we made another call asking that they please heat it up for us. In 5 hours time we went check the water, still freezing cold then called again and only then did they start heating it, by this time we where ready for bed and never got to enjoy the jacuzzi on our first day there. Before bed we had to call again to find out where our extra pillows where. When eating at the restaurant we never got any stake knives to eat our meat with, butter knifes was given on both nights of eating meat there. Very few of the staff was helpful or enthusiastic about serving us. We get that it’s after Easter and we came at an off peak time and on a Monday afternoon when no one feels like serving guests, but we did pay more than a fair amount and was expecting way better service than this!! The bicycle ride on the Tuesday morning was a small fee of R80 which we where totally cool with but they only had mountain bicycles for men which I with tried out, but it was terribly uncomfortable and way too high for me. The other bicycles where also no good and all the chains on the bikes where not oiled, not a smooth or enjoyable ride for us. We came back after 5 min and was told that our R80 could be kept towards drinks or whatever we ordered from the restaurant later on. We went to enjoy the games room the Tuesday afternoon, the pool table is in a terrible condition with ***** missing and no chalk for the sticks, the veld is in such a terrible condition. Only the table tennis worked well. Football table was also in a bad state. Anyway, when we booked out they said we must still pay the R80 that they told us will go toward our meal we ordered for dinner the previous night, we even settled it with the waiter before we went to bed, we where assured that it was all square! By the time we checked out and had to settle another stupid amount of R80... I was about to crack! All I can say is, I do not recommend Glenburn lodge! Greatest holiday disappointment yet!!
0 replies
131 months ago
Student Support
I have paid my course in full and up front. It took two months to get my texts books, I was the one following up and calling. I eventually got them after begging and going on like a mad person. I have handed my first assignments and guess what?? They have not even gotten back to me about that yet .. Now with my other assignments before I need to hand them in I need assistance but guess what no one can help me, instead they say no call this department than that one... passing the buck along and on one will help. I have spent R500 in just calling them. As long as they got their money they don't care, but heaven forbid someone is late with a payment or does not pay they hunt them down... But if there students and customers call and need help they don't care...Typical if you ask me... Poor service.. Wish I went with someone else now..,..
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (50%)
1 Star
1 (50%)