GL
Glenburn Lodge
Unclaimed Business
GL
Glenburn Lodge
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
2|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(100%)
1(0%)
5(0%)
4(0%)
3(0%)
2(100%)
1(0%)
Frequently Asked Questions About Glenburn Lodge
Glenburn Lodge has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Glenburn Lodge across 14 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Ntombi M
1 reviews | Active since Jan 2020
7 Feb 2026, 14:27
Do BETTER!!!!
I am honestly surprised that an establishment with so much potential continues to operate at what feels like a three star standard. My recent visit to The Palms at Glenburn Lodge was disappointing from start to finish. On arrival, there was no drinks menu available, and our waiter seemed unsure about what the bar actually offered. After eventually ordering a simple snack basket, we waited more than 45 minutes for basic finger food. What made the experience even more frustrating was being given inaccurate wait times, which left us feeling misled rather than informed. When the food finally arrived, it fell well below expectations. The sausages were undercooked and watery, basic condiments like salt and pepper were not readily available, and the overall service felt disorganised. It was clear that the staff were trying their best, but equally clear that they have not been given the training or support needed to deliver a proper hospitality experience. This does not feel like a people problem. It feels like a management and training gap. Unfortunately, we had already committed to staying overnight and were unable to find alternative accommodation at such short notice. I am hopeful that dinner at the restaurant this evening will redeem the experience, but based on what we encountered this afternoon, I cannot currently recommend Glenburn Lodge. It is especially disappointing because the location near Johannesburg is beautiful and holds incredible promise. With stronger management oversight, proper staff training, and more attention to guest experience, this venue could truly live up to its potential.
Helpful (0)
|Replies (0)NM
Ntombi M
1 reviews | Active since Jan 2020
7 Feb 2026, 14:27
Do BETTER!!!!
I am honestly surprised that an establishment with so much potential continues to operate at what feels like a three star standard. My recent visit to The Palms at Glenburn Lodge was disappointing from start to finish. On arrival, there was no drinks menu available, and our waiter seemed unsure about what the bar actually offered. After eventually ordering a simple snack basket, we waited more than 45 minutes for basic finger food. What made the experience even more frustrating was being given inaccurate wait times, which left us feeling misled rather than informed. When the food finally arrived, it fell well below expectations. The sausages were undercooked and watery, basic condiments like salt and pepper were not readily available, and the overall service felt disorganised. It was clear that the staff were trying their best, but equally clear that they have not been given the training or support needed to deliver a proper hospitality experience. This does not feel like a people problem. It feels like a management and training gap. Unfortunately, we had already committed to staying overnight and were unable to find alternative accommodation at such short notice. I am hopeful that dinner at the restaurant this evening will redeem the experience, but based on what we encountered this afternoon, I cannot currently recommend Glenburn Lodge. It is especially disappointing because the location near Johannesburg is beautiful and holds incredible promise. With stronger management oversight, proper staff training, and more attention to guest experience, this venue could truly live up to its potential.
0
Replies (0)kL
karen L
1 reviews | Active since Jan 2020
27 Nov 2024, 15:00
Wheelchair users you are NOT safe at Glenburn Lodge
I'm disabled by a severe stroke and this resort is atrocious for wheelchair users. The ramps that they have installed are so steep and slippery that I nearly fell on my face. The so called accessible suite is at the very top of an *******ly steep ramp . The staff are fabulous and the rnvironment is clean; food is adequate and conference venue is stunning bug I had a terrible time due to unsuitable ramps and steps everywhere dread going back
Helpful (0)
|Replies (0)kL
karen L
1 reviews | Active since Jan 2020
27 Nov 2024, 15:00
Wheelchair users you are NOT safe at Glenburn Lodge
I'm disabled by a severe stroke and this resort is atrocious for wheelchair users. The ramps that they have installed are so steep and slippery that I nearly fell on my face. The so called accessible suite is at the very top of an *******ly steep ramp . The staff are fabulous and the rnvironment is clean; food is adequate and conference venue is stunning bug I had a terrible time due to unsuitable ramps and steps everywhere dread going back
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Replies (0)aJ
ashley J
1 reviews | Active since Jan 2020
5 Jul 2024, 17:38
Worst Lodge and Spa
The most horrible place to ever book at. Firstly they take forever to make a reservation ,it took me 2 weeks to get someone to assist with reservation. Than finally I get a booking , pay R11600 for a weekend with a hot air balloon and horse riding. I than receive cancellation of hot air balloon due to weather and agree to taking it on Sunday instead of Saturday, than horse riding to be tomorrow Saturday, upon checking in I get told that my booking for horse riding is fully booked and that I must do it on Sunday, I have prior arrangements for Sunday , tomorrow 6th July is my anniversary, speaking to Nigel General manager the most rude , unaccomadating person in the hospitality industry. Never book at Glenburn ever , waste of time and money
Helpful (0)
|Replies (0)aJ
ashley J
1 reviews | Active since Jan 2020
5 Jul 2024, 17:38
Worst Lodge and Spa
The most horrible place to ever book at. Firstly they take forever to make a reservation ,it took me 2 weeks to get someone to assist with reservation. Than finally I get a booking , pay R11600 for a weekend with a hot air balloon and horse riding. I than receive cancellation of hot air balloon due to weather and agree to taking it on Sunday instead of Saturday, than horse riding to be tomorrow Saturday, upon checking in I get told that my booking for horse riding is fully booked and that I must do it on Sunday, I have prior arrangements for Sunday , tomorrow 6th July is my anniversary, speaking to Nigel General manager the most rude , unaccomadating person in the hospitality industry. Never book at Glenburn ever , waste of time and money
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Replies (0)ON
Orika N
1 reviews | Active since Jan 2020
29 Jan 2024, 13:05
Best Customer Service!!!
The staff at Glenburn Lodge and Spa are always so helpful and friendly. My husband and I had a wonderful holiday there. It's so tranquil...great place to relax. The scenery is break taking. So much so that we arranged my sisters proposal on the island at Glenburn. Again the staff was so friendly and helpful. I recommend this place to anyone looking for a romantic getaway, a wedding venue or even just to relax.
Helpful (0)
|Replies (0)ON
Orika N
1 reviews | Active since Jan 2020
29 Jan 2024, 13:05
Best Customer Service!!!
The staff at Glenburn Lodge and Spa are always so helpful and friendly. My husband and I had a wonderful holiday there. It's so tranquil...great place to relax. The scenery is break taking. So much so that we arranged my sisters proposal on the island at Glenburn. Again the staff was so friendly and helpful. I recommend this place to anyone looking for a romantic getaway, a wedding venue or even just to relax.
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Replies (0)dM
SM
Sivu M
1 reviews | Active since Jan 2020
19 Oct 2020, 13:48
Processing of Refund as Glenburn incorrectly invoiced
Customer experience has been disgusting when it came Glenburn Lodge processing my refund. When checking in my wife was in the car and I went in to pay the balance, so I was billed an incorrect amount and payed it as I was not sure of remainder of the balance left. I was shocked, told my wife when I got to the car that why is this amount so high as if we did not pay when booking. We went back to find out details as to why we billed double the amount we supposed to be billed. They said they had made a mistake, we will get our refund when we checkout. Upon us checking out they could not process the refund and we were told to leave our banking details and this would be processed within a day or two. It has been more than seven days now and I am still waiting. i have followed up three times with them and I keep on being sent from pillar to post. Its either they would say that the person that was handling my issue is not in, they will ask and given me feedback. I would not even get a courtesy call to update me. Got fed up and asked to speak to General Manager Nigel Peel as i was not satisfied with feedback received from Supervisor, I was told that the lady that handles accounts is not available and I will be given feedback tomorrow when that lady is at work.
Helpful (0)
|Replies (0)SM
Sivu M
1 reviews | Active since Jan 2020
19 Oct 2020, 13:48
Processing of Refund as Glenburn incorrectly invoiced
Customer experience has been disgusting when it came Glenburn Lodge processing my refund. When checking in my wife was in the car and I went in to pay the balance, so I was billed an incorrect amount and payed it as I was not sure of remainder of the balance left. I was shocked, told my wife when I got to the car that why is this amount so high as if we did not pay when booking. We went back to find out details as to why we billed double the amount we supposed to be billed. They said they had made a mistake, we will get our refund when we checkout. Upon us checking out they could not process the refund and we were told to leave our banking details and this would be processed within a day or two. It has been more than seven days now and I am still waiting. i have followed up three times with them and I keep on being sent from pillar to post. Its either they would say that the person that was handling my issue is not in, they will ask and given me feedback. I would not even get a courtesy call to update me. Got fed up and asked to speak to General Manager Nigel Peel as i was not satisfied with feedback received from Supervisor, I was told that the lady that handles accounts is not available and I will be given feedback tomorrow when that lady is at work.
0
Replies (0)EJ
Emily J
1 reviews | Active since Jan 2020
25 Dec 2019, 16:43
Incorrect information misleading custommers
I booked on the 18 September 2019 for December holidays for a family of 6 my booking was for breafast and dinner when i received confirmation from grace confirming that my bookings included dinner and breafast when we got to the venue on the 24 December 2019 ready to have dinner my parents we were told that only 4 people can be served the other 2 were not booked for dinner i queried with management and I was told theres nothing they can do we need to pay for the other 2 even after i showed them communication on email between me and the person whom made the reservation and confirmed bookings and details . Totally not happy with the feedback from management
Helpful (0)
|Replies (0)EJ
Emily J
1 reviews | Active since Jan 2020
25 Dec 2019, 16:43
Incorrect information misleading custommers
I booked on the 18 September 2019 for December holidays for a family of 6 my booking was for breafast and dinner when i received confirmation from grace confirming that my bookings included dinner and breafast when we got to the venue on the 24 December 2019 ready to have dinner my parents we were told that only 4 people can be served the other 2 were not booked for dinner i queried with management and I was told theres nothing they can do we need to pay for the other 2 even after i showed them communication on email between me and the person whom made the reservation and confirmed bookings and details . Totally not happy with the feedback from management
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Replies (0)aB
anya B
1 reviews | Active since Jan 2020
18 Jun 2019, 11:50
Best function venue
We had our wedding at the Bush Willow Tented Camp at Glenburn Lodge in March 2017. I did not think that my wedding could be any more perfect, but after the service, we received from the venue staff on the day, it made everything more than perfect. I did not have to worry about anything!! The staff are there to make you feel like the king and queen on your wedding day!! The food was made to perfection. We had a braai menu and we were worried that the meat might be dry but everything was juicy and so full of flavour. The chef made it extra special by braaing our meat to our liking. I would really recommend this venue for any function!!
Helpful (0)
|Replies (0)aB
anya B
1 reviews | Active since Jan 2020
18 Jun 2019, 11:50
Best function venue
We had our wedding at the Bush Willow Tented Camp at Glenburn Lodge in March 2017. I did not think that my wedding could be any more perfect, but after the service, we received from the venue staff on the day, it made everything more than perfect. I did not have to worry about anything!! The staff are there to make you feel like the king and queen on your wedding day!! The food was made to perfection. We had a braai menu and we were worried that the meat might be dry but everything was juicy and so full of flavour. The chef made it extra special by braaing our meat to our liking. I would really recommend this venue for any function!!
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Replies (0)