ON
Orika N
Active since Aug 2016
4
Reviews
0
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Reviews
4 reviews27 months ago
Best Customer Service!!!
The staff at Glenburn Lodge and Spa are always so helpful and friendly. My husband and I had a wonderful holiday there. It's so tranquil...great place to relax. The scenery is break taking. So much so that we arranged my sisters proposal on the island at Glenburn. Again the staff was so friendly and helpful. I recommend this place to anyone looking for a romantic getaway, a wedding venue or even just to relax.
0 replies
28 months ago
Unprofessional Staff - Very Noisy Staff!!!
I will never recommend Mangwanani Day Spa at the Pivot (Montecasino) to anyone! It's a very noisy venue. Whilst getting a massage the staff walk into the room and start dragging furniture across, slam the doors shut on their way out then stand outside of the rooms and talk very loudly upon laughter. This is supposed to be a quiet relaxing area, however what I experienced was far from relaxing. My massage the****** had to walk out the room to tell her colleagues to keep quiet numerous times. Heaters need to be fitted in the rooms for cold days. Also the mattress covers were worn out and torn which wasn't comfortable to lay on, my massage the****** had to put a towel down to make it a bit bearable. I paid a lot of money for the full day experience with my husband, this was supposed to be one of the best spa's in South Africa...not sure why the staff are so unprofessional!
0 replies
116 months ago
Disgusting Customer Service
<p>I just phoned in to the lost/stolen cards customer care centre at FNB. I spoke to a woman named Rebecca who was completely rude. I didn't like her tone of voice at all. Eventually I just ended up cutting the call. I really don't want to phone FNB for help and end up ruining my day. What's the point of a customer care line? I think customer care agents should be a bit more patient with clients. This should be addressed with her management. I didn't even get a chance to cancel my card as I was so angry at how rude Rebecca was to me. I am waiting to get a rating email from FNB. I received horrible service this morning.</p> <p>Disgusting customer service!!!!</p>
106 replies
117 months ago
Disgusting Customer Service
<p>I recently found out that my FNB gold cheque card has a tap and go service. I was not notified about this service by FNB when i received my new card. I find this service really dangerous and anyone can use my card at a tab and go pay point (this does not require a pin). I phoned FNB and was sent through to every possible department they have and nobody could explain the pros and cons of this service. I spoke to a guy named Gerard who put the phone down while I was speaking to him. FNB has no patients with their customers. Offers services we don't want. Can't even explain it to me. Finally telling me they don't offer the tap and go service when I have the icon on my card and a shop used this method of payment twice right infront of me. I think the FNB staff should be more educated and then will be able to help their customers. During this ordeal I had the phone put down in my ear 3 times by an FNB agent and had to phone back (all this in 30min). Disgusting service from FNB. Not friendly. No help. They all confused and don't know what's happening. Thinking of changing my bank as i have endless problems with FNB.</p>
106 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
3 (75%)