AB
anya B
Active since Feb 2014
12
Reviews
0
Industries
Reviews
12 reviews11 months ago
Formal Complaint Against Uber Eats – Unacceptable Service and Unresolved Issue
I am writing to express my extreme dissatisfaction and frustration regarding the appalling service I received from Vida e Caffè Waverley via Uber Eats on 9 May 2025. At 14:05, I placed an order consisting of a Matcha Latte, two croissants, and a ****** health shot. My order only arrived at 15:15—an unacceptable delay of over an hour. This delay was entirely due to the café, not the delivery driver. It is completely unjustifiable, especially given that only one item—the Matcha Latte—required any preparation. The croissants and health shot are clearly pre-made. This is not the first time I have experienced such delays with this location. Despite the app consistently estimating a delivery window of 20–35 minutes, my orders regularly arrive well after an hour. This shows a pattern of disregard for customer time and expectations. When I attempted to address this through Uber Eats support, I was met with apathetic responses and no meaningful assistance. After finally reaching a human agent, I was simply told to "wait"—no urgency, no resolution, and certainly no accountability. This is not customer service; this is blatant neglect. To make matters worse, when my order finally did arrive, the Matcha Latte was nearly empty. The delivery driver showed me that there was a hole at the bottom of the cup, through which nearly the entire drink had spilled. What little remained was cold and undrinkable. I submitted a complaint through the Uber Eats app, including a photo and description of the issue, and was told that I was not eligible for a refund. I followed up with an additional explanation and was again met with silence. How is this acceptable—or even legal? The attitude from support has essentially been, “Just deal with it.” That response is not only insulting—it’s disgusting. Vida e Caffè Waverley and Uber Eats have demonstrated a complete disregard for customer satisfaction, basic service standards, and common decency. I demand an immediate refund and a formal explanation for this repeated failure. If this issue is not resolved promptly, I will escalate it further through every available channel.
0 replies
11 months ago
Formal Complaint Against Vida e Caffè Waverley – Unacceptable Service and Unresolved Issue
I am writing to express my extreme dissatisfaction and frustration regarding the appalling service I received from Vida e Caffè Waverley via Uber Eats on 9 May 2025. At 14:05, I placed an order consisting of a Matcha Latte, two croissants, and a ****** health shot. My order only arrived at 15:15—an unacceptable delay of over an hour. This delay was entirely due to the café, not the delivery driver. It is completely unjustifiable, especially given that only one item—the Matcha Latte—required any preparation. The croissants and health shot are clearly pre-made. This is not the first time I have experienced such delays with this location. Despite the app consistently estimating a delivery window of 20–35 minutes, my orders regularly arrive well after an hour. This shows a pattern of disregard for customer time and expectations. When I attempted to address this through Uber Eats support, I was met with apathetic responses and no meaningful assistance. After finally reaching a human agent, I was simply told to "wait"—no urgency, no resolution, and certainly no accountability. This is not customer service; this is blatant neglect. To make matters worse, when my order finally did arrive, the Matcha Latte was nearly empty. The delivery driver showed me that there was a hole at the bottom of the cup, through which nearly the entire drink had spilled. What little remained was cold and undrinkable. I submitted a complaint through the Uber Eats app, including a photo and description of the issue, and was told that I was not eligible for a refund. I followed up with an additional explanation and was again met with silence. How is this acceptable—or even legal? The attitude from support has essentially been, “Just deal with it.” That response is not only insulting—it’s disgusting. Vida e Caffè Waverley and Uber Eats have demonstrated a complete disregard for customer satisfaction, basic service standards, and common decency. I demand an immediate refund and a formal explanation for this repeated failure. If this issue is not resolved promptly, I will escalate it further through every available channel.
0 replies
30 months ago
Disappointment with Takealot Delivery Service and Customer Support Service
I recently had an extremely disappointing experience with Takealot. Despite paying extra for their "Guaranteed same day delivery" as advertised, my package was not delivered on the said day and, to make matters worse, there was zero communication explaining why. I made two attempts to contact their customer service, even suggesting I could meet the driver to collect my package, but was met with vague responses and no concrete solution.This isn’t just about a delayed package; it has caused significant emotional stress. I had re**** on Takealot to deliver a gift for my nephew’s first birthday, which I cannot attend due to health reasons. Their failure not only feels like false advertising but also adds to an already emotionally taxing situation for me.Offering a mere refund for the same-day delivery fee feels like a slap in the face, rather than a genuine attempt to rectify the situation. I expected better from such a well-known platform.
0 replies
33 months ago
Disappointing Experience with Unjustified Charges
As a long-time Vodacom customer, I'm deeply disappointed to be writing this review. My trust in the company has been significantly impacted due to recent billing inconsistencies. I noticed an increase in my monthly bill, which, upon investigation, turned out to be due to an additional charge for the T&B Bonus Data 3GB. When I contacted Vodacom's customer service for clarification, I was informed that this service, initially provided free for the first three months, had been automatically added to my account due to my failure to explicitly cancel it post the complimentary period. The most unsettling part of this episode was the conspicuous lack of clear communication from Vodacom during my account upgrade process. At no point was I given straightforward information about this automatic opt-in or the requirement to proactively cancel the service to avoid incurring charges. This lack of transparency strikes me as misleading, and I am seriously considering reporting this incident to the relevant authorities. Such an experience is particularly disheartening, as Vodacom's services have otherwise been satisfactory up until now. Moreover, this incident has directly influenced my family's decision to remain with their current network provider, rather than switch to Vodacom as initially planned. I fear other customers may unwittingly find themselves in similar circumstances, bearing additional costs due to this unclear policy. I strongly urge all Vodacom customers to carefully scrutinize their account and billed amounts to ensure they have not unknowingly been subjected to such charges. I hope Vodacom takes immediate action to rectify this issue, uphold transparency in their dealings, and protect the trust of their customers.
120 replies
50 months ago
Takealot app stealing voucher - Support useless!!
I placed an order using a Vodacom voucher (R400) I received. I did make the payment for the outstanding amount using my credit card. Later I received an email saying I did not make the payment. However, when I select the pay now option I get a screen that mentions "You don't owe us a cent. Your coupon covers the full value of your order." However, the next day my order was canceled as it says I did not make the payment. Now I cannot use my voucher anymore as it is showing that I have already used my voucher but this is not true as my order was canceled. I tried contacting support however they just keep on telling me that my payment is not showing on their side. This is very frustrating because I have explained it in several different ways adding screenshots and proof, but still, I get the same response. So now I have lost R400 for trying to buy something and the app failing to accept/detect my payment.
0 replies
59 months ago
FRAUD FRUAD FRUAD: Frustrated and scared
On the 3rd of February 2021 I made a payment of R690 into my Edgars account with the meaning of completely settling my account. I had a surplus of R5.68 in my account. Hence I did not expect to make any more payments toward my account until I use it to buy something in store again. Hence, I did not check my account or statements. On 10 May I received a mail letting me know that I have missed a few instalment and that I now owe R301.21 on my account. I was shocked as I did not use my Edgars account at all and I am very diligent on paying my instalment. This amount kept increasing and after investigation I discovered that I was being charged monthly fees for two plans, a Family Provider plan and a Personal Funeral plan, that I never consented to, asked for or signed for with my knowledge. Ontop of the fees for these two fraudulent plans they were charging me account admin fees and interest of these plans. I contacted the Edgars on May 10th to query my account and to ask them to stop these plans and to subtract the money from my account as I will not pay for something that I did not consent to. The first reply I received was on May 22 asking for my ID number so they can "look into it". I replied on May 24 with the info. Finally on May 28 they did send me an email mentioning that the plans were cancelled. No mention was made that the money they charged me with fraudulently was subtracted from my account. On inspection some money was removed however I still owe over R200. I have been trying to get this sorted out and trying to close my account because I do not want to support a company that supports fraud. I have phoned every number available to me and have been told multiple times that they will add a dispute on my account, or that they have sent a email to the complaints section to help me with this. However nothing is happening. I have been told to go into an Edgars to the support staff there to try and sort this out. This made me super angry, because in times of Covid running ramant I know have to put my health on the line to go and sort out an issue that was not my fault in the first place. I have been receiving a call almost every second day of someone from their collection department wanting to know when I will be paying my account. I have tried to stay calm and told them the same thing every time, that I will not be paying that money because it was fraudilently added to my account. I am told the same old story that they will add a dispute to my account. I am now being charged collection fees and also for collection letter fees on my account, but nothing is being done. I know that it is not a lot of money but I am not going to pay for anything that I did not consent to! This is FRAUD!! If anybody knows of anything I can do please let me know because I am running out of options. I am scared that this will get me blacklisted and affect my credit score which is really sad because I opened my edgars account with the whole idea of trying to build a good credit score!
0 replies
64 months ago
ShakeOff 2020 rigged??
I believe the ShakeOff 2020 is rigged. I have used so many shakes to try and win atleast something however as soon as the puzzle reaches a point where you only need one more puzzle piece, you only start collecting or winning puzzle pieces that you already have! 8 out of 10 of my puzzles are at the level where I only need one more piece however after using 25 MEGAshakes I only got pieces that I already had!! I do not think this is fair!
122 replies
83 months ago
Best function venue
We had our wedding at the Bush Willow Tented Camp at Glenburn Lodge in March 2017. I did not think that my wedding could be any more perfect, but after the service, we received from the venue staff on the day, it made everything more than perfect. I did not have to worry about anything!! The staff are there to make you feel like the king and queen on your wedding day!! The food was made to perfection. We had a braai menu and we were worried that the meat might be dry but everything was juicy and so full of flavour. The chef made it extra special by braaing our meat to our liking. I would really recommend this venue for any function!!
0 replies
83 months ago
Since when is a size 14 three different sizes? Disappointed by Woolworths
Since when does size 14 mean that it can be any size. I visited a Woolworths because I wanted to get myself a few, what I thought would be, high-quality clothes for work. I too a navy blue pair of pants (nr14) to the fitting room. It fit perfectly, so I went back and took the grey and beige pair of pants as well. The grey and beige pants were exactly the SAME make and cut as the blue pair and I took both in the size 14. I did not fit them, thinking Woolworths is supposed to be quality clothing. The pants were R450 each. I paid cash. I got home and our domestic worker removed the tags and put the pants in my cupboard. When I tried on the beige pair they were at least a size too big. I did not wash the beige or grey pair, as they were too big and I could not wear them. I went back to find out if I can exchange them for a smaller size. I took the blue pair along to show them that the size 14 differed for each one of the pairs. They did not want to exchange it as they said I washed them (they smelled like my clothes because they were in my cupboard together with my other clothing) and they did not want to believe me when I tried to show them that the sizes differed even though they are all marked 14. Now I know that I made a mistake in not fitting them all before purchasing. So I made the mistake of trusting Woolworths. Now I am stuck with R900 worth of clothing because a retailer cannot provide the quality they promise. I am a student on a student scholarship and R900 does go a long way. I am really disappointed in Woolworths and will think before I shop there again.
0 replies
83 months ago
Please reconsider getting any curved screen Samsung phone
If you ever consider getting a new Samsung phone with one of those curved screens, reconsider!! The screen design looks very fancy but adds nothing to the use of the phone. These screens crack the first time they fall by accident and then the whole screen goes. My husband had a Samsung S8 for a few months (4maximum) when the screen cracked in his pocket. I had my Samsung S9 for 3 months when I dropped it by accident and the screen cracked. My screen started developing dead spots all over and now I cannot use the phone at all due to a small crack on the curve. To repair the S8's screen is R4000 and the S9's screen repair is R4500. I do not understand how this is fair to the user. We are those people that spend at least R500 on a phone cover to make sure that our phones are protected when dropped, however, I could not find a phone cover that will protect the whole phone including the curved screen. I really do think that Samsung should be held accountable for this.
112 replies
Review Distribution
5 Star
2 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (83.33333333333333%)