SM
Sivu M
Active since Sep 2016
4
Reviews
0
Industries
Reviews
4 reviews67 months ago
Processing of Refund as Glenburn incorrectly invoiced
Customer experience has been disgusting when it came Glenburn Lodge processing my refund. When checking in my wife was in the car and I went in to pay the balance, so I was billed an incorrect amount and payed it as I was not sure of remainder of the balance left. I was shocked, told my wife when I got to the car that why is this amount so high as if we did not pay when booking. We went back to find out details as to why we billed double the amount we supposed to be billed. They said they had made a mistake, we will get our refund when we checkout. Upon us checking out they could not process the refund and we were told to leave our banking details and this would be processed within a day or two. It has been more than seven days now and I am still waiting. i have followed up three times with them and I keep on being sent from pillar to post. Its either they would say that the person that was handling my issue is not in, they will ask and given me feedback. I would not even get a courtesy call to update me. Got fed up and asked to speak to General Manager Nigel Peel as i was not satisfied with feedback received from Supervisor, I was told that the lady that handles accounts is not available and I will be given feedback tomorrow when that lady is at work.
0 replies
89 months ago
Gautrain delay made me miss my flight
Today I got left by my flight because of Gautrain delay I got into the train at 5:30, arrived at O.r Tambo at 6:35 instead of 6:10. We were not told what was going on the securities inside the train said it might be maintenance cause they were also not told what was going on. I complained to their offices and supervisor told me that the only way of complaining is only via their website, I am still waiting for their response even now an stuck at the airport. This service is appalling.
0 replies
89 months ago
Bad service
I reported garage wire that was not done properly, was told that it was the standard for all garages, I then found out later that was not the case cause my one was hanging terribly that it was touching the roof on my car. When I reported this to Johan Kruger that was responsible for our units at Riverside, he said he does not see anything wrong with it, its just a bit long compared to the others.
0 replies
117 months ago
Instant money technical nightmare
<p>I have been trying to get through to instant money support consultants as Standard bank has been having technical issues since Saturday 03-09-2016, I have been waiting for more than 20 minutes everyday for me to try and resolve this issue. Till now it has not been resolved because of the high call volumes that no one can attend to me.</p>
159 replies
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1 Star
4 (100%)