DV
Dominique van der Watt
Active since Oct 2013
28
Reviews
0
Industries
Reviews
28 reviews3 months ago
Best Customer Support
I would just like to commend Prime Africa (previously Prime Meridian) for their absolutely phenomenal service. I want to start by saying that this billing issue was entirely my mistake. What truly stood out to me, though, was the grace period they offer. Instead of immediately suspending my policy, they allowed time to resolve the issue, which is something I deeply appreciate and don’t think many insurance companies offer. I noticed my mistake early on and contacted them straight away to rectify it. It didn’t take long at all before I was contacted, and the gentleman who assisted me was absolutely amazing. His customer service was outstanding ... kind, patient, professional, and incredibly supportive. I never once felt judged or made to feel uncomfortable, which meant so much to me during a very stressful moment. My issue was resolved quickly and smoothly, and I immediately felt a huge sense of relief. I’ve been with Prime Africa for nearly 10 years, and in all that time I have never missed or been late on a payment, so this situation made me extremely nervous. Their understanding and support reassured me completely. Prime Africa truly went above and beyond, and this experience has just confirmed why I’ve stayed with them for so many years. Thank you for your exceptional service ... you are truly top-notch.
56 replies
7 months ago
Lovely customer service
Today was my first time doing PAXI, I was nervous, but a beautiful lady had time to assist me and explained everything. She had a smile and even though the store got a little busy , she assisted everyone with grace and patience. Thanks to Aisha, my experience was great and I was impressed with how fast we done my two PAXI parcels. Well done PEP at Selcourt Towers in Springs.
0 replies
8 months ago
Never again
This has been my first and likely last time using The Courier Guy. My overnight package has been stuck at their Pretoria hub since Friday. I was shocked to learn that they apparently don’t deliver on weekends – so much for “overnight” service. Come Monday, the parcel was still sitting there, and when I contacted them, the agent casually told me it would only be delivered on Tuesday. This level of service is completely unacceptable for a company that advertises speed and reliability. If you truly need an overnight courier, I would strongly suggest looking elsewhere.
0 replies
8 months ago
Fedhealth – Always There When It Matters Most
Thank you, Fedhealth, for truly being there for me and my family. Earlier this year, my child was rushed to the ER while we were still in the waiting period. Even though our cover had literally just started, you still stepped in to help us in our time of need, and for that, I will forever be grateful. Just this past weekend, my dog had a sudden emergency. I remembered that our medical aid includes pet cover, so I submitted a claim. Today, I received an email from the very professional and kind Daniel Gainsford letting me know it was approved and will be paid. I fully understand the excess and have no problem with it. Once again, you were there when it mattered most. On top of that, I even enjoy using your Savvy Rewards program. Thank you, Fedhealth, for providing more than just medical cover ... you provide peace of mind.
53 replies
10 months ago
Done with Lancet
Again, I’m having issues with Lancet! I honestly cannot believe how useless they are. For the third time, they’ve failed to send the tests through the correct specialist, and now they’re harassing us for payment! I clearly told them at the hospital how to submit the claims — it’s not rocket science. But no, they ignored that, and now they’re saying they can’t claim from the medical aid because I’m no longer a member. So what?! I was a member at the time of the tests! How is their incompetence suddenly my problem?! I’m sick and tired of being dragged into the same ridiculous mess over and over again because they can’t do their job properly. This is the third time — and I’ve had enough!
271 replies
13 months ago
Caring for clients
PMD has consistently been there when I needed assistance with my policy, always providing clear answers to my queries. When I had claims, they were incredibly supportive and processed them without any hassle. Most recently, during a tough time, they’ve offered help with no judgment, showing genuine care. Ruth, in particular, assisted me with professionalism and incredible patience. It’s rare to find a company that truly cares for its customers like PMD does. Because of this, I remain loyal to them. I’m deeply grateful for their continued support. Thank you, PMD!
53 replies
14 months ago
Unfair charge
Dear Discovery Medical Aid Team, I am writing to express my frustration regarding the recent increase in my monthly premium. This month, for March, my premium has more than doubled, with the explanation that April is my joining month. Furthermore, my account has now been suspended due to insufficient funds, which is a direct result of this unexpected and significant increase in my premium. Additionally, I completed all necessary forms in October for coverage starting in January 2025, and at that time, everything appeared to be in order. I have received no communication regarding changes for April, despite the fact that it is already March. This lack of clarity and communication is extremely concerning. Could you kindly provide an explanation for these discrepancies and let me know how this issue will be resolved?
109 replies
15 months ago
Amazing Customer Service
I just wanted to take a moment to say thank you to Trudy at Spec Savers in Springs Mall. What a pleasure it was dealing with you on the phone! You assisted me so professionally and made placing my order effortless. Your amazing customer service and friendly attitude truly stood out. Thank you again for your excellent help!
53 replies
15 months ago
No contact
I have sent several emails to your office since December requesting a response, but have not yet received a reply. I was informed by Mellony that Lancet would be assisting with a new statement for my medical aid, however, I have not received any updates on this matter. I understand that you may be experiencing a high volume of inquiries becauseno one works there except for your spamming accounts department, but I would greatly appreciate it if someone could please contact me at their earliest convenience to discuss this further.
0 replies
17 months ago
Laboratory who makes mistakes
Lancet Laboratories has been extremely disappointing. They consistently use incorrect billing codes when submitting claims to medical aids, which results in non-payment. Yet, they continue to harass us for payment, even though the issue lies with their own billing errors. Why are we expected to handle their administrative mistakes? This is the second time this has happened!
165 replies
Review Distribution
5 Star
15 (53.57142857142857%)
4 Star
2 (7.142857142857143%)
3 Star
0 (0%)
2 Star
1 (3.5714285714285716%)
1 Star
10 (35.714285714285715%)