RF
Ricardo F
Active since Nov 2013
55
Reviews
0
Industries
Reviews
55 reviews1 month ago
Inconsiderate Feedback and Unforgettable Experience
If I could give 0 stars for this experience, I certainly would! I had a perfectly good win last night and to my surprise, 10bet market the bet as a loss. I brought it under the attention of my very accomplished AM, who in turn escalated internally. However, as the feedback was not acceptable, I also wrote a formal complaint but still the feedback was inadequate. I followed up again and got a completely unrelated, robotic response. I put together a structured complaint and 10Bet in response gave a three-liner response, which is completely and utterly unacceptable. There was absolutely NO WAY anyone could have read, contemplated, assessed, reviewed and provided feedback in the time in took 10Bet to provide a response - it is really inexcusable. No, I am happy with the response and Yes, I believe I won that bet and deserve the win on that relatively small bet amount. Again, it's not the bet amount, it's the principle and as a VIP client, this experience is atrocious!
106 replies
3 months ago
VIP Without an AM - that's the FUTURE!
I have complained about this before on this platform but I really don't think that 10Bet have a grip on the VIP offering for those of us that does not spend hundreds of thousands of rands each and every month. One my pet peeves has and always will be the availability and communication of the VIP AM's. Compared to other platforms where the AM is readily available, 10Bet AM's logs in at 08h00 and out at 16h30 and DOES NOT WORK weekends. To this end, if possible, I hereby wish to request that the AM linked to my profile be removed and I can operate without an AM. There is no value in having an AM, because I have to FIGHT for/PROVE/EXPLAIN every single time I want something. That is unfair towards me and my current AM, who, quite frankly does not deserve it. Tonight I requested assistance from my AM but she was out, did not have her laptop with her and was unwilling to go the extra mile. This is a normal occurrence and really does not surprise me anymore. Compared to my other platform AM's, this is really unacceptable.
56 replies
4 months ago
10Bet - The REAL deal!
Nah, 10Bet... you are leaving others in the dust! Big ups to the Marketing Team (Dan) on hosting a vibey event at Tyger's Milk yesterday. The match (Bafana vs Zim) was great, the venue was awesome and the gees was amazing! I mentioning Dan, but it was the ENTIRE team that was present - you guys rock! BIG shoutout also to my AM, Asante, for the being the best in the business - IYKYK! You're a real one, who always comes through - I appreciate that! 10Bet - keep up the good work and don't ever rest on your laurels and become like most of the others. Stay unique and on top of your game. #ForTheBettor
56 replies
6 months ago
Thank you, 10BET - VIP!
This is not really what I want to do but when the conduct of and feedback from 10Bet is outright nonsensical, it leaves me with no choice. Over the past week alone, I have made deposits to the amount of R24 544.50 (that's the amount I got from my AM). This morning I enquired from my AM regarding a bonus, which was declined. Keep in mind that I am not referring to Cashback, as this was a non-issue. I have enquired from my AM regarding a bonus for the last +-2 weeks and it was declined every single time. A few weeks back I had a chat with a Senior AM, who assured me that 10Bet appreciates and values their VIP customers but the conduct and feedback tell a different story. My concern is that I do not qualify for a bonus after depositing nearly R25 000 in a WEEK and I do not get a Cashback, simply because my withdrawals exceeded my deposits. I DO NOT have an issue with the Cashback protocol, as this is standard across most betting sites. I mentioned it to make the following example: If I had lost the entire R25 000, my Cashback this morning would've been R2 500 and I probably would have gotten a bonus. Any 10Bet customer that did lose that over the weekend, is now better off from a 10Bet perspective than me. How do customers, who play with their heads, soberly and with caution (and happen to win), get penalized? Where's the fairness in that? As a result of my withdrawals (not winnings), I get absolutely nothing - until I lose. What kind of VIP treatment is that? 10Bet is a business, who needs to make a profit - that's understandable but when a customer deposits R25 000 and request a bonus of R500, which equates to about 2%, it gets declined? Last month, I was told that I am being pretty well incentivized, when my total deposits equaled nearly R70 000 and my bonuses were less than 3%! Responses from my AM has become cold and distant, when all I am looking for was a R500 bonus on a Monday, after spending nearly R25 000! Can I get a R500 bonus on a Monday, after spending nearly R25 000 on your site in a week?
53 replies
9 months ago
10Bet VIP for WHO? for WHAT?
When classed as a VIP in any aspect of life, one would expect such to come with a distinguished level of service and certain privileges and access. However, being a VIP player on 10BET has certainly not lived up to that. You go through the same rigmarole as any other player when it comes to service and privileges. When you are a VIP player and often referred to as 'valuable', you would certainly assume that getting access to promotions, bonuses, credits, etc. would be part and parcel of the offering, like on any platforms, but the hassle you have to go through to get these things (if you get them) is tiresome, complicated and often leaves a bad taste in your mouth. While I can understand and respect internal processes are in place to guide employees and mitigate risk, you never get the feeling that a VIP is exactly that. I am yet to see (other than leaderboards with minimal prizes and weekly cashbacks) any significant benefit to being a VIP player on the platform. When compared to other platforms, the VIP offering at 10Bet severely lacks. I don't like that I have to constantly 'fight' with my AM for anything. I have to provide proof, I have to write lengthy messages, I have to take time out to explain certain things... all in the name of being included in some promotions and/or getting a credit of some sorts. I have NEVER had to do any of that on the other platform I play on - not once in nearly 8 years! This is definitely not a 10Bet is a bad platform post, because it absolutely is not. This is a 10Bet VIP experience is lacking and I know you can do better.
159 replies
10 months ago
GREAT Platform and Service!
Being part of the online betting community can sometimes be extremely frustrating, but if you have people that go out of their way to make your betting experience a pleasant one, the frustration can be overcome! Top marks to my account manager, Asante, for ALWAYS going the extra mile! Top marks to 10Bet for creating a platform that is easy to navigate and a pleasure to play on. Keep it up!
53 replies
11 months ago
Frustratingly Slow Support Service and Feedback
The support service from 10Bet is frustratingly slow. There is chat, an e-mail address, as well as a contact number but none of these channels are adequately trained to provide proper feedback. All escalations to the sports department or traders always result is delayed feedback or no feedback at all (whether good or bad). I probably have the most amazing, thoughtful and helpful Account Manager in Asante, but I understand that even she needs to rely on internal structures for feedback. However, a simple incorrectly resulted bet CANNOT and SHOULD NOT take more than an hour to rectify. 10Bet, I like the platform and have the utmost appreciation for my Account Manager, but you have to do better with your support service structures. Please can I have my incorrectly resulted bet corrected?
107 replies
14 months ago
From Mediocre to Awesome!
Dear 10Bet, Earlier on I had a complaint and an absolutely shocking client experience with your agents on the chat and a TL, who never came back. However, for every seemingly bad agent appointment you make, you make up for in Account Manager appointments. Asante (my VIP Account Manager) is an absolute gem! She is understanding, thorough and an absolute pleasure to connect and communicate with. I am not sure who it responsible for bringing her in, but it was a damn good choice. So a big THANK YOU to Asante, for turning my bad experience into a good one. Thank you for taking time out on a Saturday to listen to and resolve my query. You are a really great asset to 10Bet!
1 reply
14 months ago
********** Service!
Your overall service is absolutely shocking! I had a query, which I needed urgent assistance with, because my account manager does not work weekends. I jumped onto the chat and spoke to Blake. I requested that a Team Leader or someone similar call me back with regard to my query. Blake stated that I would receive a call 'any minute now'. However, after more than 30mins, I had not received the call and jumped back onto the chat to find out what's happening and guess what? Chanelle told me that the Team Leader tried to call me, experienced technical issues on their side and then packed up and went home. I wish I am making this up. A Team Leader, who received a request for a call back to a supposed VIP client, experienced technical issues when contacting the client. Does not send a message nor an e-mail, alerting the client that they are unable to call, due to a technical issue - no, they just pack up and leave for the night, leaving the query unresolved! I would also like to say that this is my first bad experience with the agents and TL's on the chat but it is not! All of which could've been prevented had my Account Manager just worked on weekends and/or answered WhatsApps!
0 replies
15 months ago
TymeAdvance Access
Please review your TymeAdvance limits. In this day and age where most people are living from hand to mouth and not wanting to take out credit, at exorbitant interest, we are also unable to access TymeAdvance more than 5 times in a cycle. I am now in the unfortunate position that I have funds available, which was meant for school supplies, that is stuck in my TymeAdvance. This is absolutely shocking! Today is my company's cutoff and I have funds available, so I'm asking for you to PLEASE transfer my available TymeAvdance to my TymeBank account and review your access limits for TymeAdvance. Some of us can't wait until it's accumulated but need it almost daily! Please, I am pleading with you to make an exception this month and transfer my available funds over to my banking account. I would really appreciate it if you could come through on this! Just this once - for a very desperate client.
56 replies
Review Distribution
5 Star
6 (10.909090909090908%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
49 (89.0909090909091%)