BZ
Ben Z
Active since Nov 2013
8
Reviews
0
Industries
Reviews
8 reviews18 months ago
Unprofessional service from Hyundai Hatfield
We booked in a Hyundai i20 for a diagnostic check to fault find a malfunctioning air conditioner. At 14h00 on the 16th of October no one touched the vehicle yet. At 16h00 the quote was ready and the car washed and ready for collection. They reported to my daughter that they had to swap out a similar models parts to test components. Her cars dashboard was pried open with a sharp object and the report stated the air conditioner compressor had to be replaced. For 3 days we were unsuccessful talking to the service advisor to complain about the damage and get more detail about the unprofessional way they went about doing fault finding. We could not even get any answer at the Hyundai head office to take the matter further. WIP NUMBER 64739.
0 replies
22 months ago
*****ing money from customers
After paying at the parking meter machine the boom gate didn't open and I was told that I didn't pay. I left my car at the boom gate walked back to pay again. On my bank app both transactions went through. They told me the 1st transaction will be refunded. A week later they are enjoying their double payment. I will never ever visit oceans mall again!
0 replies
27 months ago
MTN milking you for extra money when your contract ends and you don't upgrade.
I ended up paying 37 installments on a device instead of 36 as per contract and customer care says there is nothing they can do. I gave notice to cancel a contract on 17.11.2023 as the contract ended on 16.12.2023. I saw that I still was billed for the device up to 01.02.2024 debit order thus paying for the device from 01.02.2021 up to 01.02.2024 counting 37 installments not 36 as per the original signed contract.
0 replies
27 months ago
MTN milking you for extra money when your contract ends and you don't upgrade.
I ended up paying 37 installments on a device instead of 36 as per contract and customer care says their is nothing they can do. I gave notice to cancel a contract on 17.11.2023 as the contract ended on 16.12.2023. I saw that I still was billed for the device up to 01.02.2024 debit order thus paying for the device from 01.02.2021 up to 01.02.2024 counting 37 installments not 36 as per the original signed contract.
0 replies
57 months ago
Stealing money from customers
I have 2 data contracts that came with free routers free of charge as a special 6 years back when I took out contracts. I lost track of both and Vodacom started billing me for these data contracts after 2 years without me picking it up. On the 17th of May 2021 at 16h10 I went to the Vodacom shop in Highveld mall Witbank and spoke to Nomfundo who told me she cancelled both and I should wait till the 1st of July to verify the contracts being stopped. Both contracts still went off from my bank. On the 10th of July at 09h15 I spoke to Given at the customer care center (082135) who told me both contracts are still active. She told me she cancelled both and she is sorry for the inconvenience caused. On the 27th of July at 09h40 I spoke to Nosipho at the call center (082135) who confirmed the cancellation of both contracts and gave me a reference number: 1-35059188130805. This morning on the 2nd of August both contracts still went off from my bank!
106 replies
113 months ago
Contract cancellation not done
<p>On the 4th of Nov 2016 I phoned the retention devision on ********** 000 and spoke to Vusi at 14h00 to cancel and have the numbers moved to propaid of 3 contracts that end on the 1st of Dec 2016. On the 3rd of Jan 2017 my account was debited again. When I phone customer care on the 4th at 13h45 and spoke to Philane she said that on the system they were cancelled and I should speak to the accounts division for a refund. I spoke to Numsi at Accounts at 13h52 and she told me that the contracts were never cancelled on the system. This is really bad service!!!!!</p>
56 replies
113 months ago
No customer feedback at all!!
<p>On the 12/12/2016 I applied for a increased overdraft. At no point in time did anyone from Absa contact me to give any feedback what so ever! On 28/12/2016 I phoned Absa AGAIN and was told that the application was withdrawn since the required documents needed for the application was not received. When I told the consultant that these were sent on the 21st after I had to phone Absa again he said that it wasn't received within 7 days of the application. Ref no: ********** 9438. Worse service EVER!!!!</p>
56 replies
128 months ago
Services suspended
My DSTV account (91062427) was suspended with a error message stating that the account is in the rears. The customer care representative reported that the last payment reflects on the system but the payment was credited to a different account and for him to rectify it I must send him proof of the last payment made. How is this possible? It took me 2 hours and 3 telephone calls to sort out. This is unacceptable.
75 replies
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7 (87.5%)