DP
Dhanasagri P
Active since Nov 2013
6
Reviews
0
Industries
Reviews
6 reviews4 months ago
No agents available at Old Mutual call Centre numbers
This Call Centre rating should be a zero. I am on my 5th call now. The wait time is 27 minutes per call before an agent answers and then puts you back on hold, or answers, does not speak and then the call is diverted to a survey to rate the service. And the most annoying message plays over and over again whilst on hold ie "we know how precious your time is". Do you really know how precious time is, with a 27 minute wait with no agent to assist at the end of the 27 minutes. Please delete the numbers from the website, if there are no agents available and provide a number for me to contact a human that can assist.
53 replies
88 months ago
eHomeAffairs Applications is not applicable for Non Gauteng Residents, the Department is unable to cope with the numbers and the Minister of Home Affairs is aware of the Challenges as per Home Affairs Employees.
eHomeAffairs Applications is not applicable for Non Gauteng Residents, the Department is unable to cope with the numbers and the Minister of Home Affairs is aware of the Challenges as per Home Affairs Employees. Online payments for online services is forfeited, if biometrics not completed timeously as the Department is unable to service the public timeously and in an efficient manner. The Public is turned away time and time again if the office meets the quota for the day. Applied for an ID card and passport on eHomeAffairs and made online payment for the ID card and passport. Visited the Home Affairs Office for the biometrics and was unsuccessful 4 times now. Told that they had met the quota for the day and that they shut the doors at 2pm. Told that they had a robbery the third time so the offices were closed for the day. Phoned Head Office who confirmed that they were not advised that the Tongaat office was closed for that day. On the fourth visit today, I was told that I must wait outside but there is no guarantee that I would make the cut off for the day, so they suggested that a come back again a 5th time before 8am to see if they will be able to accommodate me then. I was told that eHomeAffairs is for Gauteng residents only. The Tongaat office only has 2 photo and fingerprint booths, and the office is unable to accommodate the numbers. They went on to say that the MINISTER OF HOME AFFAIRS is well aware of all the challenges that the office is facing. So why is the MINISTER OF HOME AFFAIRS not addressing these challenges? This non delivery of services is unacceptable. The Tongaat office that had 3 people before me in the queue suggested that I visit the Umgeni office with 3 photo and fingerprint booths. On arriving at the Umgeni office there was approximately 40 people waiting in the queue. The Umgeni office advised that they close their doors at 3 pm, so if you are still in the queue after 3pm you will be turned away and must return the following day. There was also a scout outside to cut the queue for a bribe of R300 per person paid to the security guards at the entrance. Needless to say we had to leave the Umgeni office without completing the biometrics. Tried to secure an appointment at the bank in Gauteng for the biometrics. There are no available online appointments on eHomeAffairs for the Gauteng Banks for 2019 on my profile. The Department is now sending me email reminders that my online payment will be forfeited. Made 2 phone calls to the Home Affairs customer support service number of approximately 25 minutes each. The first call was cut off after 25 minutes without a resolution being provided. The second consultant advised that an email will be sent to me with an application form for a refund of the online payment made for the ID card and passport. I have not received the email. Furthermore the calls made to the Minister's telephone number available to the public is not answered.
0 replies
93 months ago
Unfair Judgement Order Imposed by Somerset Park Home Owners' Association
Attlee Agency posted the account statements for the Somerset Park Home Owners' Association to the incorrect postal address for the last 18 years. Attlee Agency telephonically confirmed in April 2018, that the outstanding balance due to the Somerset Park Home Owners' Association account was R4 232.03. The account was settled in full on 24 April 2018. An updated statement reflect Summons and Sheriff's fees of R1 291.30 have been charged on 31 May 2018. We have requested that the invoice be corrected by removing the cost for the Summons and the Sheriff's fees as it accrued after the account had been settled in full and the Summons to which Attlee Agency are referring were never handed to us or signed by us. Attlee Agency advised that they are not authorized to remove the additional charges that appear on the account, as these are due and payable by us, per the Rules of Somerset Park Home Owners’ Association. Attlee Agency also advised that they are not allowed to provide us with the contact details of the directors of the Somerset Park Home Owners' Association and that we are not allowed to contact the directors directly. The most serious and major life changing problem now is that as a result of the information provided by Attlee Agency, the Somerset Park Home Owners' Association have imposed a judgment order against our credit records which is adversely affecting our credit status. I have received legal advice confirming that only a lawyer can lodge a rescission application with the court. The legal cost for this application is between R3 000 to R5 000. These associated costs have now become our responsibility and we feel that this is grossly unfair. I have requested that Attlee Agency together with the Somerset Park Home Owners' Association, correct their error and bear the full cost thereof, and await a response. Please can you assist with what my options and recourse is in this situation.
0 replies
106 months ago
None response to escalations
<p>Lodged a complaint on 9 June 2017 regarding incorrect debit order amount, damage to property whilst installing fibre cables. The fibre option is extremely slow as compared to the Bolt Speed advert that was launched. Received 2 private messages immediately confirming that the matter was escalated. I have received no responses since and the matter is still unresolved. Can the matter be escalated further please.</p>
412 replies
108 months ago
False advertising and Creating Barriers for Customers to escalate complaints
<p>Complaint 1</p> <p>Signed a contract in December 2016 confirming that the debit order maximum amount is R199.00 pm x 24 months for the P9 Lite FreeMe. contract.</p> <p>The debit order is overstated on a monthly basis since inception of the contract and is in contravention of the signed contract.</p> <p>Tried to rectify the matter for months now only to be told that I must visit my nearest Telkom branch.</p> <p>I refuse to take a number and stand in a queue for hours to resolve an error that was made by Telkom when capturing the contract details on the system.</p> <p>I was given an email address for compliments and complaints to escalate the matter, however the email address is not in operation. Refer delivery receipt below:-</p> <p>Delivery has failed to these recipients or groups:</p> <p>Compliments & Complaints box Pinetown ********** /> The recipient's mailbox is full and can't accept new messages at this stage. Message therefore not delivered. Please try resending this message later. [Telkom SA SOC Limited. Registration nr : 1991/005476/30]</p> <p>Then googled the contact telephone numbers of the CEO/ Finance Director. The numbers just ring or it is diverted to the callcentre.</p> <p> </p> <p>Complaint 2- Installation of fibre</p> <p>The overpayment for this transaction was reversed and the debit order amount corrected. However during installation the technician fell in the ceiling and the downlighters in that section stopped working. Details were given to the agent who phoned to rate the service. To date I have not received an action plan to resolve this matter.</p> <p>The connection of the 10Mbps fibre line is exceptionally slow and multiple devices cannot connect at the same time.</p> <p> </p> <p> </p> <p>.</p>
392 replies
116 months ago
Inferior Quality Products
<p>1) Puchased a wallet in December 2015. The emblem at the front of the wallet fell off within a couple of months.</p> <p>2) Purchased boots in July 2016. The sole of the boot partly detached, and remains attached only at the front of the boot.</p> <p>3) Purchased an umbrella in September 2016 which became mangled on opening it in the rain today.</p> <p>I am very dissapointed as the products purchased are of an inferior quality. I would like the products to be replaced with products of a better quality, failing which I would like to be reimbursed.</p> <p> </p>
105 replies
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4 Star
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2 Star
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1 Star
6 (100%)