NJ
nkosi J
Active since Dec 2013
12
Reviews
0
Industries
Reviews
12 reviews24 months ago
unhappy customer
Morning I would like to be contacted after my resolved query which I am happy after you intervene but since than the On Air has never came back to me about the credit clear. kindly assist.
53 replies
28 months ago
customer service
after having issues with On Air company since 2020 the MBD company has resolved it . I just want to give a big up for taking their time to make sure that my query is sorted thank you Mpumi for your hard work hope you will resolve complaint before you take it to your own hands,
129 replies
34 months ago
bad
I have never seen such a company which abuse customer like MBD what the don't understand they just take issue of other company and make it as if they are the owners. please stop abusing customers I don't think that's customer service. the On Air called me on December saying they will come and fetch their decoder the guy by the name of Sandile Mbatha since then when I call him he doesn't return my call but it was easy when he calls me telling me that they have discover that their agent gave me wrong info so they were confirming my physical address. since now still waiting.
106 replies
49 months ago
Great service
Hi I just want to thank the lady from edgars who dealt with hello Peter and the guy who called me after her Zama, Simon and the manager of Trade Route mall for the best service. Really if other stores where going to treat customer like they did to me we where not going to have time to rate them Bad. I hope you are not going to stop doing this good follow up and great service that you did to me. I felt like a queen in a golden chair. I give you high five to that, thanks very much . I wish all the best and your stores to grow.
74 replies
49 months ago
Bad service
morning I have never ever seen a big company like Eskom treating their customer with respect. we pay their salary but they don't care. I bought electricity on the 18/02/2022 with App all to find that I bought with the wrong meter number. when I put my token was rejected immediately I bought the other one with the correct meter number for R500. the very same day I called the Eskom call centre I spoke to Lebo who promised to call me back till today I am still waiting. she said she is going to speak to her manager because she could see both of the amount on their system the old and new meter number. I have send them my meter form number the very same day. I called more than 5 times which I have spend more that R200 for the call. the last time I went to our Protea station and they advice me to go to Randfontein and I ask if the office is open they said yes all to find is not open. you have to call the call centre to assist you. Eskom security and employees they don't care about us all they can do is to promise to assist they knowing that they will not. I only need them to refund my money. the last lady whom make a second promised to call me back is Yolisa who said is trying to get hold of the Guy who was given this complaint but till today there is no respond. I need my money R500 is not like R5.00. I am tired calling them they are quick to run when one is not paying but dragging their feet when it comes to refund us. I wish this can be seen by their CEO. Eskom is such a terrible company when it comes to resolves customer's complaint. Ref504552057.
0 replies
49 months ago
Bad customer service
Hi I have been edgars customer more than 20 years the service that we are getting since is no longer under adcon is pathetic.. I am getting call from them almost everyday saying that I am owing which I don't. I have never bought at edgars more than 500 since I have been with them and there was never a time that I don't pay. on Jan I went to maponya and paid R100 on Feb I ask them my balance they said is R800 I went to customer service they made a call saying I am VIP Insurance and funeral cover. I said to the I don't know anything about they said they are going to investigate which they did and said they will -R452 and I can only see that month end of march. I wnt to trade route last week and spoke to them about the VIP Insurance which they said they are going to investigate but I am getting call everyday. they are guys inside their store who said to they update you contact and email all to find that they register for insurance. if you can go to edgars customer service you will hear sad story about that store. I don't need anything to do with Edgars anymore. I need them to tell me my balance and close it sick and tired is the terrible service since edcon left them. I wish this issue can go so far to their CEO and see how are they going to loose customer because of bad service.
106 replies
51 months ago
customer service
I have never seen such a terrible service from this company
0 replies
64 months ago
Horrible service
Hi why is the ombudsman don't deal with such terrible company like On Air. after all my attempt speaking to their agent promise me that they will make sure that they don't debit my account they did. I have reported my query within 31 days but with no luck they still debit I spoke with 3 ladies which I told them my story and the agree with me but with no help. I have never see such a horrible company please train your agent to do the right thing and please come and collect your dish i am not interested.
0 replies
65 months ago
yes
last month i got a call from On Air xhosa lady who call me telling that they are running a special on the explora. I ask her to call me tomorrow because the DSTV is paid by my son but is on my name she insisted to talk to him I said no I can rather talk to him myself. the following day he called and That is when I ask her where did she get my Info. she din'td mention the name of the company until I ask her. she explained that they are running a special on explora and I can get showmax, catch up. i said to him i need the company number so I can view it first she gave it to me. the following day I called spoke to Sandile which I ask if the info that I got from one of your lady is legit he said Yes.That is where I ask the question that can I view 161,163.157, show max and she agreed. the reason why I ask if all that are included on the R169.00 because I understand that is the great offer. she said yes. so I decided to say yes because is reasonable. They brought a decoder and following day an installer came to install it but before I can sign I have ask them a question about this Promo they said no but let me phone them before I called the phone was answered by Sandile which I ask him to call me back I needed some info he didn't I did it the second time and he didn't call me. I said let me not waist the installer's time. I signed and on the 5/12 that is where I said let me activate to see if this is real. I spoke to the agent from multi choice and ask her all the question that is where I understand that this not the info i got from that lady. last week Tuesday I went to Multi choice explain the whole story but they said they wont take it they only deal with channels so the lady said she is going to send the an email till now they didn't respond. I am no longer interested on this decoder because the info that was given to me was is incorrect. I am sending this to you because I still have a 30 days return policy. because I have send them two email through their communication but they don't respond. last week Tuesday one of their lady called me wanted to know if can she activate the show max i told her the hold story and she promised me to send the an email but till now nobody did. I don't want them to debit my account let them come and fetch their decoder I don't want it because I wont pay for an Explora for R4056 instead of buying from where I work for R2499.
0 replies
80 months ago
bad service
i do agree with the last customer i bought bags last year june and is paid for but i didnt receive my items till now. when you speak to them they keep on giving the option of refund which they know very well that is not working. please be aware on this company is stilling customers money. when you forget your password they will keep on saying they are sending or check on junk folder but nothing is happening.
0 replies
Review Distribution
5 Star
2 (16.666666666666668%)
4 Star
1 (8.333333333333334%)
3 Star
1 (8.333333333333334%)
2 Star
0 (0%)
1 Star
8 (66.66666666666667%)