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Sunette F

Active since Dec 2013

3

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0

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3 reviews

3 months ago

Service

On Monday the 4th of April we went to ABSA Hoedspruit to close our current account and was advised by the consultant that she is not able to assist is and that someone will phone us to do it. We waited for the phone call and no one phone, eventually we visited the Lifestyle Centurion branch and the consultant told us that she could close the account only after we paid the outstanding balance that we would’ve to pay if we were assisted in Monday already. Why was the consultant at Hoedspruit branch unwilling to help us

1 reply

7 months ago

Bad service

Defy is doing all the queries of Grundig fridges! We bought a fridge/freezer the we believed was a very good product, it is also very expensive! We pay R27 000 for it on 31 Aug 2022! We replaced the compressor in June 2025 and in November it does not make very cold and the heat signal is on the screen! At that time the fridge was just over 3 years old! After numerous emails a technician respond after 4 weeks just before Christmas and said that the fridge loose gas! This is unacceptable to have this two complains within the first 3 years of the product! We asked for a replacement and Defy refuge! They also do not respond easily on emails and you have to call them and mail them continuously! This is the most poor service that we ever received! After paying R27 000 for a Grundig fridge it is totally insane

1 reply

7 months ago

Bad/Poor service

Defy is doing all the queries of Grundig fridges! We bought a fridge/freezer the we believed was a very good product, it is also very expensive! We pay R27 000 for it on 31 Aug 2022! We replaced the compressor in June 2025 and in November it does not make very cold and the heat signal is on the screen! At that time the fridge was just over 3 years old! After numerous emails a technician respond after 4 weeks just before Christmas and said that the fridge loose gas! This is unacceptable to have this two complains within the first 3 years of the product! We asked for a replacement and Defy refuge! They also do not respond easily on emails and you have to call them and mail them continuously! This is the most poor service that we ever received! After paying R27 000 for a Grundig fridge it is totally insane!

0 replies

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