DS
Delrich S
Active since Jan 2014
6
Reviews
0
Industries
Reviews
6 reviews15 months ago
Refund not processed in 20 days and counting
Bought two "memory foam" pillows on the 16th of December. The pillows were not as advertised. quality was cheap and plastic and I arranged for a return via their courier. Packaged the items, handed it over to the courier on the 20th of December and followed up 3 days later. Initially no response was received after which I received a response thanking me for my patience 7 days later. Spoke to two different customer representatives and neither of them were able to locate my returned product nor responded to further prompts via email. No further information was received regarding my refund that still hasn't been paid.
0 replies
16 months ago
Easy to order, difficult to track initially, exceptional installation and support from the team
I ordered a unit just before the Black Friday madness on 26 Nov. I called to confirm stock, ask how installation works and when I'd receive the unit. Navigating the website, ordering the unit, getting the required documents etc. was really simple. Called to follow up on the delivery after making payment and I was told a week (5 - 10 business days typically in Gauteng). Next week came, checked the website with the tracking number every day and see it didn't refresh. Called the call centre and got a hold of an extremely helpful lady by the name of Sunel Croucamp (AC Direct should hold onto her as she turned this from a potential wreck to a win as she picked up something on the system was wrong). She escalated the matter to the Installations Manager (Warren Du Plessis) who assisted me to schedule an installation as the previous installation wasn't recorded on the system due to an error. I wasn't the only one affected, but Warren and team picked it up despite being extremely busy due to Black Friday, he managed to assist me with a great product and solid installation. He and the team really triend to accommodate myself and other customers with the same issue while handling a plethora of other installations. The installation team cleaned while installing and were exceptionally professional.
0 replies
40 months ago
Voucher card transfer of balance
We received a sizeable voucher (a couple of thousand Rands worth) from our friends and colleagues with the birth of our second daughter last year. Our toddler was playing with my wife's handbag and the card got misplaced. My wife contacted Dis-Chem via Facebook and had an extremely helpful representative that assisted her with the query, but was informed that per the voucher card T&Cs, that if the card is lost, the balance can't be shifted to another voucher. My wife has the original balance receipt, the card number and other relevant details at hand as we received this as a gift, but Dis-Chem is not willing to transfer the balance from the gift card that was lost to a new voucher as it is against their T&Cs. I would understand and agree with the T&Cs if the original receipt and proof of ownership of the voucher card could not be provided, but surely if they can check the balance virtually, said balance can simply be transferred to a new voucher card? A couple of thousand Rands is now down the drain as the balance is restricted to the card, which makes zero sense considering Dis-Chem's ability to track spend on the voucher card and access it's balance on their back-end.
0 replies
45 months ago
Hassle Free service
Excellent service, friendly staff who go the extra mile and give you honest, high quality work. Referred Hassle Heroes to multiple other people as they are competitive with pricing and give you advice as opposed to trying to milk opportunities for extra revenue.
0 replies
106 months ago
Spiteful, Racist train conductor
<p>I have been using the service for almost 3 years now and I have had little to none misshaps or forms of bad service until the start of this year. This morning, like 3 similar before, I was rushing to make the train in hatfield with 3mins left before the 6:56 was to depart. I was on the platform with 2minutes to spare and when I got to the cart, the doors would not open. While I was pressing the button and looking at the train conductor, she pointed at me, called her colleague and started laughing as I could not enter the train. The train was to leave in 2minutes thus I had time left to enter the cart. This is the third time that the same female train conductor has done this in the past year. The ironic thing is that she holds the door right at the end for african people while they run like mad but if it is a Caucasian person she mocks us. This is unacceptable. I will be approaching Solidariteit to lay a charge of racism against a minority group as this has happened on 4 occasions now. I have taken photos of the conductor when she acts in this manner and will be using it as a poster for the new multi racial South Africa where Caucasians are discriminated against.</p>
0 replies
129 months ago
Amazing service and additional help from Warren
My fiance got a free week's training pass at the Lynnwood Planet Fitness branch. She spoke to Warren, a junior sales consultant who took her through the entire gym, taught her how the equipment worked and offered to draw up a training programme for her. She was so impressed that she called me and recommended that I take the time to consider the gym as well. <br> <br> Warren gave me a call and invited me to try the gym out for a week. I decided to do so. He offered me the exact excellent service and additional help before even discussing a contract. I decided to look at the contracts and rates that they offer at the gym. I was not happy with the initial rates or a clause in the terms and conditions, Warren, with the help of Emanuel and Bruce provided me with a much better package deal and added the clause to my contract that I felt was not included in the terms and conditions. <br> <br> A week later, Warren is still helping my fiance and myself in the gym and even train with us when he was time. He is an amazing sales consultant and person in general. Very friendly and always eager to help. He drew up training plans for both of us in his personal time.<br> <br> I am extremely happy with the service he gave
75 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
1 (16.666666666666668%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (50%)