NS
Nischette S
Active since Jan 2014
43
Reviews
0
Industries
Reviews
43 reviews4 months ago
Miway annual premium increase of almost 100%
I've been a Miway client for numerous years and I was very surprised to see that their annual premiums for home insurance increased by almost 100%. That is unacceptable and I require a reason for this massive percentage increase. This needs to be reduced as no explanation can warrant an almost 100% increase.
56 replies
8 months ago
Great service from Miway service Provider - MP real estate clinic Consol and Frans
Thank you to MP real estate clinic Consol and Frans for the amazing service. Thanks Miway for appointing these service providers to help make our lives easier. They did a great job. They were very friendly and helpful.
53 replies
11 months ago
Miway refusing to pay roof damage due to bad weather
Still waiting for Miway to resolve my complaint. They refuse to pay for our roof that was damaged due to bad weather. This after being a client for many, many years.
59 replies
11 months ago
Miway refusing to pay damages to roof that resulted from bad weather
I've been a Miway client for many years. Our roof got lifted as a result of the bad weather and Miway is refusing to pay the claim. This is the first weather-related claim.
58 replies
12 months ago
13 month cancellation fee payable when canceling contract
I cancelled my netstar tracker and was told that there is a 13 month cancellation fee that i need to pay. The contract does not state the cancellation period and simply says there will be a payment of a reasonable settlement fee. In my opinion, the 13 month cancellation fee is too high and needs to be reconsidered, it is not reasonable at all.
117 replies
16 months ago
Miway rejecting claim due to storm damage
My father had a claim for his house roof that lifted as a result of a bad storm. When the claim was submitted, they asked for documents to be signed to confirm that my father was not paying another insurer and Miway and thus claim both places. After waiting for a few days, they rejected the claim saying that the beams were wet. They say it was not due to the storm that the roof was lifted. This is very strange since the bad storm lifted the roof and obviously the beams would be wet due to being exposed to the rain. They took 2 days after the roof lifted and them being informed of it to assess the damages and it was raining on these days too. Surely this would result in wet beams.
56 replies
16 months ago
Miway refusing to pay claim - Premiums fully paid for years
On the 17th of December 2024, I called Miway to inform them that there was a storm that resulted in the roof of my dad's house lifting. I asked them if my dad needed to call since he is the owner of the policy and they said no I could inform them what happened. I was then informed by Miway that the roof is indeed covered and that an assessor would be sent out to assess the damages. The assessor arrived on Friday 20 December 2024 and assessed the damages. Later the afternoon, a Miway consultant called my dad and asked when he started insuring the house with miway and my dad told him that it was 3 years ago and prior to that he was with another insurer. The miway consultant then said he would send my dad a consent form where miway would contact the previous insurer to confirm that he is no longer their client. The form my dad received was not the form mentioned by the miway consultant but rather a form demanding that my dad supplies all personal information of persons over 18 living in his house. They require the names, surnames, ID numbers, telephone numbers and signatures. Some of the personal information the form indicates miway will source of all the individuals living in my dad's house includes but is not limited to, SAPS records, Previous SAPS cases, Previous and active insurance records, ITC and Experian credit and payment records, ANPR movements on the vehicle involved, VSD and VIDs records, ICB records, CCTV footage of any third party, Tracking records from any tracking company for a unit in the vehicle, all/any e-hailing or delivery services i.e. Uber/Taxify/Bolt/Didi/Takealot etc. G-mail location history. And any other records which may have relevance or may help in the validation of the abovementioned claim resulting from the incident that occurred 17 December 2024. We need urgent intervention as to why this information is demanded for a roof that was damaged due to the storm. It is unreasonable to request this kind of information not only for the policy holder but for everyone over the age of 18 living in his house. This is too invasive even for the policy holder. Miway has said if this consent form is not fully completed and signed by Monday 23 December 2024, which is less than 1 working day, the claim will not be valid. This is unacceptable and needs to be resolved urgently.
0 replies
19 months ago
Hospital refusing to refund R2000 casualty payment, they promise to refund within a day.
I was at casualty at Flora Clinic on Monday 23 September 2024 and was told that because there were no funds in my savings, I needed to pay R2000 upfront before seeing the Dr. The admin person then gave me a form and explained what it meant. He said if I got admitted to hospital, I would receive my R2000 back. The form states that if it is paid by credit card, payment will be made within one day and if it is debit card, payment would be made within 14 days. So I paid with my credit card. When I got admitted to hospital, the admin person said that because I'm admitted, my R2000 would be refunded and I'd get it within a day because I paid by credit card. Since it's 5 working days later, I decided to call Flora and follow up on my R2000 since I never received the refund yet. I was then told that I cannot get the refund because the medical aid did not pay the hospital yet for the admission. This is unacceptable and not explained in the letter they provide nor by the admin people. I asked the lady who was attending to my query if the medical aid pays them in a month or two months, does that mean that's how long I must wait and she said yes. What happened to the 1 day if it's a credit card or 14 days if it's not credit card? How many people is this hospital doing this to? This is unacceptable and cannot be ok.
53 replies
24 months ago
Terrible service from Santam and their service provider - Supreme Assist
On Friday 12 April 2024, I logged a call concerning a geyser problem. The plumbers (SUPREME ASSIST) were at my place on the 13th of April (Saturday). When they left, I discovered that a tap that appeared to be leading to the geyser was leaking. This tap was not leaking before they were there. Hence the leak is a result of them working on the area. On the 14th of April (Sunday), I sent the video to the plumber who contacted me to arrange to be at my place and informed him of the leak. He said he would send the guys back on Monday 15th April. The plumber did not come on Monday as promised. I then called Santam to inform them of this. They apologized and said SUPREME ASSIST would be there on Tuesday 16 April. On Tuesday 16 April, the plumbers did not return. Around 5pm, I called Santam again to inform them that nobody had come. They said they would get in touch with the plumber. 17 April, the morning, I called again to find out what the issue was. The agent told me there were 3 other people dealing with my case and one of them would call me back. By 4pm, nobody called me back. I called the call centre again. The agent again told me someone would call me back. I told her that's what I was told the morning and nobody called me back. I asked if someone would call me back the same day and she said yes. Nobody called. This led to an increase in my frustration levels as I was not winning. 18 April, I called the call centre again and asked for the matter to be escalated to the manager. The agent tried sorting the matter out and called the plumber (SUPREME ASSIST) directly. The lady said she would send someone to my place to sort it out. About an hour later, the plumber arrived at my place. The lady called me again, saying that the leak was not related to the geyser leak issue that I reported previously and that it's another problem. I told her that the problem was not there before the plumbers were working on fixing the geyser's initial problem. I told her that the tap was perfectly fine and it was clear that her guys were working on the tap. My husband saw them working with the tap. Hence they need to fix what they broke when they worked on the geyser. Again, this tap is one against the wall and appears to be leading to the geyser. The plumber fiddled with the tap and said he could not fix it at the time and would return 19 April 2024. As he fiddled, he worsened the situation, making the leak worse than it was before. I tried calling the lady (SUPREME ASSIST) again to confirm that they would come back, as promised, but her phone was off and I received no further communication. It is unacceptable that service providers cause damage when they fix things and then act in the manner they have when a request is made for things to be as they found it. It is almost a week that I've been sitting with a leak that may cause further damage. Urgent assistance is needed.
53 replies
26 months ago
Amazing printing service
Thank you for amazing service over the years!
0 replies
Review Distribution
5 Star
10 (23.25581395348837%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
33 (76.74418604651163%)