LM
lerato M
Active since Jan 2014
5
Reviews
0
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Reviews
5 reviews20 months ago
Unwanted upgrade
I phoned Vodacom on the 16/07/24 so that they could please keep my contract on Flexi 0 since well my contract was ending that month end. The consultant that I spoke to upgraded the contract and gave me a sim only contract. I specifically told the consultant that I wanted to keep my options open for upgrading incase I find the package that suits my needs. When I went to Vodacom outlet because I found a package that I wanted I was told that I couldn't upgrade because I already upgraded. I phoned the cancellation department on the 25th and I was told that it would be cancelled in 5 working days the next week when I called again because it was still not cancelled I was again told that it would be done by the end of the end. Still today the contract hasn't been cancelled and now I can't call again because my number has been blocked. I have a customer with Vodacom for more than 20 years but the service I am getting is very bad I think it's I time I move to another provider
106 replies
21 months ago
Bad customer service from Vodacom insurance
I claimed for my lost phone and it was approved for R10000 with no hassle I was very happy. My troubles started when I chose the replacement phone, at Vodacom outlet I was told the phone I wanted was R9999 and then everything was submitted to the insurance Dept. The report came back saying that the phone I chose is R10478 so I should pay the difference of R478 and I spoke to the team leader at the insurance Dept because I wanted to understand why was the price different from the one given by the Vodacom outlet but came to no conclusion. The past Saturday I phoned again and spoke to another consultant and was told that I can go the store because the team leader authorised that the phone will be adjusted to the R9999 price I even asked the consultant if she sure about it and she told me that she's sure. Today I went to the store to get my phone the price was not adjusted and even requested for the call recording when the consultant confirmed that I should go to the store but still I am not assisted. I have never had such a bad service 😞
106 replies
63 months ago
Unhygienic store
Today I went there for valentine lunch with the ladies it was just a bad experience. Firstly when we ordered drinks one of the glasses was dirty so we had to return it and when our food came our plates were very dirty. We asked for the manager and he promised us that wont happen again guess what when he came back with our food the plates were still dirty that place its unhealthy and the excuse that he made wad that they were short staffed. I will never go back there again
0 replies
110 months ago
worst service
<p>I bought sleepers for my child on the 2/4 at Maponya mall but 2 days later they were damaged so on the 8/4 I went to Southgate Mall to exchange them. As soon as I got the cashier by the name of Ntswaki and took out the shoes she told me that those shoes r dirty shes not going to exchange them without even greeting me. I had to tell her that she should have asked me why m I bringing dirty shoes back to the store as soon as I told her the story about the shoes I was told that I should take the shoes to Maponya where I bought them but I told her that I can exchange the shoes at any Pep store she called the supervisor by the name of Dudu and she was told that I didnt want to go to Maponya to go credit the shoes. Dudu ended up agreeying because I told them that the head office said so. While I was standing there the cashier called another customer so that she can help them I stood there like a fool when she was finished she threw a pen at me so that I can write my details while she was busy chatting with her collegues. At the end of it all I did receive my money back but my day was spoilled and worst of all it was my birthday. I have decided that you will never see me again at your stores if thats how you treat Customers.</p> <p> </p> <p>I would suggest that you should gove your staff training in Customer experience otherwise you are going to loose a lot of business</p> <p> </p>
56 replies
134 months ago
transactions that cant be explained
A transaction went through on my acc on the 19th that I didn't understand so I phoned the call center and spoke to David and he advised me to go to a branch because he also couldn't understand what happened. I went to the branch on Monday and spoke to 1 of the consultant and he also didn't know what happened on my acc so he took my details and promised to call me back but he never did, so I went back to the branch on Thursday and I spoke to jabulani he tried to assist me but I wasn't happy about the answer after spending an hour @ the bank. I went back on Friday and jabulani suggested that we should phone the call center in order to get clarity on my acc and I spoke to Tshidiso who put me through to Ash who wanted to put me through to someone else but I told her that I couldn't stay on the line any longer because I had at the bank again for more than an hour so I had to go back to work. I ask her to phone me back ones she get answers for me guess what M still waiting even now. I even saw the guy who helped me the first time I went to the bank on Monday and Jabulani told that I was still waiting for his call he didn't even apologies. I am very disappointed with the service.
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
4 (80%)