DV
Danette N
Active since Jan 2014
34
Reviews
0
Industries
Reviews
34 reviews10 months ago
Calls are bordering harassment now
Our company cell phone is receiving a number of calls daily from this firm, which is looking for someone who has never worked at our company. I block the number of the call each time, but it looks like they have an infinite number of phone numbers, because the calls do not stop. Most calls do not have anyone on the other end that you can talk to. On the ones that I did manage to talk to someone, I have told them that the person they are looking for has never worked at our company, but that does not stop the calls from coming.
53 replies
20 months ago
No payment to their supplier
Our company did catering for an Afrox event with an invoice date of January 2024. After multiple emails to follow-up on the payment of this invoice, their accounts department is now ignoring my communication. I tried to call them, but was told that you cannot speak to anyone in the accounts department.
159 replies
28 months ago
Deposit paid, work not done
We request your urgent attention to the fact that you have been paid an 80% deposit in June 2023 for a job in Waterkloof, Pretoria that you did not finish. Refer to the communication sent to you on 22 Dec 2023. If you are still unsure, please refer to INV1090 dated 5 May 2023.
129 replies
46 months ago
Zero customer service upon registration
Yoco has no customer service when it comes to registering a machine. All documents were loaded on the app and it said that the verification would take 1 business day. We followed up one day later only to be told another document is needed. We followed up a day later and were told another document is needed. The customer has to chase up on the progress the whole time, there's no communication from Yoco's side. The first documents were loaded last week and we needed the machine registered by today. I have no trust to use the device without the bank being linked. If this is the level of service you receive upon registration, I'm afraid to think how it will be when we actually use the device.
402 replies
77 months ago
Orders getting lost, mixed up and never shipped
I ordered a leotard from the Turning Point (TP) online store and initially, I received excellent service, with them ensuring that my order was delivered on time for my dance exam. This was, however, a leotard made with poor workmanship as it was skew and the lining was a material that had no stretch, and I had to make do with what I had for my exam. The second problem that occurred with this company, was that a teeny tiny white leotard was delivered to me the next day, even though the invoice was made out to someone in a different province. I sent photos of my skew leotard and notified them of the incorrect order that I received. They sent the courier to pick up both pieces and I handed the courier a closed bag with both garments in. Some time had passed, when I got a call from TP asking if I sent the white leotard back, because their client have not received their order. This was very unprofessional, as I sent it back and the fact that the client did not receive it, had nothing to do with me. Fast forward some more, I received an email that my order has been shipped. It took me more than two weeks of emails, Facebook messages, Facebook comments (as you cannot write a review on their page), a tagged Facebook post and phone calls to receive my order. It was only when I started to email the CEO and setting an ultimatum that I wanted a refund if I did not receive my parcel in two days, that I got a response. Turns out that in the two weeks since I received the email that my order has been shipped, it was sitting in their store the whole time and it was never shipped. They did send me a dance bag as an apology, but at this stage, I do not think that I will order from them again.
0 replies
91 months ago
Notice period when changing within Mweb
I signed up for the Rain-LTE double data promotion last year. This promotion is coming to an end by 25 October and I made a call to Mweb this afternoon to change my product in time before I have to pay more for fewer data. I am considering the Cell-C LTE product. The sales agent told me that I will have to give one month's notice as I will be moving to a different product. By doing this, I will be paying for half the data at the same price for November. When changing from ADSL to LTE last year, there was no notice period because the change was still within Mweb. I was not at the end of my ADSL contract yet and moved to a whole different type of internet. Now that I want to make a change, a notice period is suddenly applicable. Can someone please confirm if this is in fact how this transaction will be handled? If so, I see no reason for me to stay with Mweb as I might as well just give a month's notice and go somewhere else.
0 replies
93 months ago
Fraudulent/Scam calls
I received a call on Tuesday 2018/09/04 from a number that Truecaller indicated to be Vodacom. I did not want to speak to telemarketers and ignored the call. This person was, however, very persistent and called another 4 times that day, all of which I did not answer. The following numbers were used: ********** ********** 556 ********** 557400 The next day, I ignored the first call and was so annoyed by the second call, that I answered. The lady that was supposedly from Vodacom sold me a contract for a free Huawei router and 5 gig data for R199 per month. Everything seemed legit, I spoke to a supervisor who confirmed the transaction and terms and conditions were explained to me. I gave the delivery address and I was told that I would receive an email with the necessary details. I have done transactions like this in the past and did not think anything strange about the call. During the call, the lady mentioned that I qualify for this deal because I own an iPhone. I do not own an iPhone, but she said it's not a problem and we can still continue with the transaction. I also did not receive an email and decided that I would call the next day to follow up. The next day, 2018/09/06, I received a call from one of the above-mentioned numbers and the lady said that she is busy with a Vodacom investigation and that I need to confirm my secret code. I told her that I do not have a secret code and she then proceeded to confirm my delivery address. She said: "Please confirm your delivery address" and after I confirmed it she asked said: "So this is the address where it will be delivered right?" I thought this was a strange question as I just confirmed just that. I felt uneasy about the whole situation and phoned customer care. The call center agent placed a flag on my account to prevent someone from opening new contracts on my account. She informed me that there is no sign of the new 5gig contract on my account and that the last movement was in 2017 when I upgraded my phone. I went to my nearest Vodacom shop this afternoon and the confirmed what Customer care told me. I still feel uneasy about the whole situation and would appreciate it if you could look into all of this.
315 replies
95 months ago
Stop harassing me with phone calls
"Insanity is doing the same thing over and over again, expecting different results." This is the definition of your call center. I have now repeatedly said to them that I don't know anyone called Christiaan Koen and yet they keep calling me, asking for this person. My answer is not going to change, it's not my problem if your client used the wrong number. These calls need to STOP!!!! Lately, I have given up to say that I don't know this person. On the question, "Can I please speak to Christiaan Koen", I simply reply: "No you cannot." And yet, a few weeks later, I get another call... I DO NOT KNOW THIS PERSON!!!!!!!!!!!!!!!!!!!!
0 replies
96 months ago
Stop harassing me with phone calls
"Insanity is doing the same thing over and over again, expecting different results." This is the definition of the Neotel call center. I have now repeatedly said to them that I don't know anyone called Christiaan Nel and yet they keep calling me, asking for this person. My answer is not going to change, it's not my problem if your client used the wrong number. These calls need to STOP!!!!
318 replies
99 months ago
Dispute over call out fee
I would like to dispute an amount of R 266.85 on our January account - this was for a call out fee. I reported our line in January because it was extremely noisy and most times we could even hear the person at the other end of the line. From many past experiences, I know that we have to report the line as soon as possible because with Telkom it can take months to fix the problem, and there is thus no time to wait around to see if the problem will fix itself (because that is how you make it seem). Somehow, when the technician arrived, the line was working and now Telkom has charged us for this. I do not agree that we are liable for this expense as I am 100% sure that it was a line problem (that was somehow magically fixed) and not an instrument problem. We bought a brand new telephone instrument by the end of 2017 after too many fights with Telkom over our ADSL line, and I am thus sure that the instrument is working fine, it was even tested numerous time late in 2017 by Telkom technicians. We even tested the line with a different instrument and found the same noise issue and this makes me even more certain that the instrument was not the problem. I have the feeling that someone fixed the problem behind the scenes before the technician could get to us, and that made it seem like there was no problem. It happened in the past that a Telkom technician told us that someone before him messed with our line's cables at the pole. We have paid our account for January, excluding the call out fee, and would like you to credit that call out fee amount on our account. If the technician came to my house, tested the line and found nothing wrong, then tested the instrument and found it faulty, we would have paid that amount, but this was not the case. Our line was faulty before the technician got here and then it was magically working when he arrived. We canceled that ADSL line because we could not stand dealing with Telkom anymore, and if things like this incorrect call out fee keep adding to our account, our landline will follow suit. The contact details attached to this complaint is my father's as the account is in his name.
158 replies
Review Distribution
5 Star
3 (8.823529411764707%)
4 Star
0 (0%)
3 Star
1 (2.9411764705882355%)
2 Star
4 (11.764705882352942%)
1 Star
26 (76.47058823529412%)