LD
Louise D
Active since Jan 2014
14
Reviews
0
Industries
Reviews
14 reviews20 months ago
Outstanding Service that makes a difference
I wish to offer my sincere gratitude to Philile Mnguni at the Port Shepstone Branch for her most helpful and kindness in helping me with the money app I struggled to use. Help kindness and helpfulness is greatly appreciated. Offering to assist me should I need any help in the future, is what customer services is all about. Philile Mnguni is a great asset for Nedbank.
0 replies
20 months ago
A great company I trusted failed me.
I prefer no star.... In November 2023 Vodacom equipment in 5 Ibis Road was destroyed due to a fire. It was not able to provide service to their customers. Many complaints were lodged: 10/12/23 SR No 5-36105040601054. 8/01/24 SR No 5-36106941878180. 11/01/24 SR No 5-36107237761328 requesting to cancel contract due to inability to provide a service with no indication to when repairs could be done, claims to their insurance company was in progress and spares / equipment was not yet available. I was told that repairs could take approximately 3 months. The contract was cancelled with immediate effect. All payments are made in advance, resulting in an overpayment which was reflected on their next statement amounting to R258.96. I have since lodged more calls, spoke to their accounts department, had many empty promises, which was blatant lies as no refund to date have been received. Reference Number 5-36117603629605 refers. When I spoke with Siya on 8/06/24 he stated that my complaint with the above reference number is on the system, it normally takes 2 months from that date and the refund should be paid into my account by the end of June or soonest thereafter. This did not happen. on 24/07/24 I was transfered to Accounts, spoke to Amanda, she was very apologetic, she stated that she will ensure that the refund is made within 7 to 14 working days. At this point I was told that my PUK number is changed and I must use a different pin. This was app**** with success. I am still waiting for my refund. In fact, it should be from the 21/11/23 as the signal was extremely poor / non-existent. I was a loyal customer for 19 years, I am extremely disappointed at their lack of service.
106 replies
21 months ago
Celeste is a great asset to Vodacom
My name is John Davies, I experienced problems with my phone. I was unable to receive or make phone calls without having to constantly tap my phone. I called in at Vodacom store in Shelley Beach 4 times without success, they showed little interest in helping me. I was told my 2 year old Samsung,which I purchased from them, must be replaced. Being a Friday afternoon, I decided to try the Port Shepstone Branch. I spoke to Celeste about the problem. She took my phone, found the setting that was causing the problem and there was no need for me to purchase a new phone. Celeste, with her knowledge and experience, prevented me to go to MTN, because I was very upset. I have been with Vodacom for decades. Celeste retained me as your customer. She is a great asset to Vodacom.
58 replies
50 months ago
Vodacom Elite gives disgusting support
Vodacom Elite in Umhlanga sold me a Samsung Galaxy November 2021 with a contract. 3 months later the phone was blocked, Jobcard 13945406 refers. When returned to me, the speaker was faulty. Being deaf, I needed it to work. Once again Shelley Centre returned it Jobcard 13957570 refers. It's been over a month, first I was told via SMS the phone is lost, then when Shelley Center called, the phone was found and they did not have spares. I was told by Josh he needs a signature, spares are now on hand. Up to now, I have not been given a delivery date. I am desperate now to get this phone, I am paying for it, I do feel that Vodacom Elite has failed me. I would appreciate you assistance in resolving this matter.
159 replies
106 months ago
Communication is non existing from them
<p>We made an electronic transfer on 8 July 17 into Stanlib Bank account which as we have done in the past. This is still not reflecting in our Account. Long lengthy telephone calls plus an email from the Manager of Standard Bank and 2 emails from us, resulted in no action or confirmation by their Team Leader, Siphamandla Sithole. How difficulty is it to look at a bank statement and confirm that the funds are there. They are extremely inefficient, unable to give to give positive feedback and portray lack of professionalism resulting in a poor image of Stanlib. Contact with senior staff or Management is blocked. The Ombudsman really needs to investigate this organization and experience their poor service. Would I recommend them? Most certainly not. </p>
105 replies
112 months ago
Shocking delays. Ref: 96161193
<p>Mr Matlhoko retired as from 1 May 2016. To date he has not been paid out. His file reached the payout office, then it was noticed that an incorrect code was used. Mr Matlhoko borrowed money again to visit your offices. He was told that payout will be on the very next Monday, lies, many Monday's later and no payment. Mr Matlhoko purchased our house, paid a deposit from his leave payout, which he stands to lose as he is in breach of contract. I, the seller, have incurred costs as my wife is now forced to live in Umtentwini by herself, she is elderly, on chronic medication and without transport. I have to see to her needs, she cannot go without her medicine. Me Matlhoko has school going children, he has to keep borrowing money, how humiliating for them. What we all need to know is: A) When can payment now be expected, we need a timeframe. B) What will that amount be, he wants to take occupation of my house, but with all these delays, I have to make sure that he will be paid and that there will be sufficient funds. C) We need a letter from GEPF to be sent to Mr Matlhoko stating all the facts, PLUS a telephone number / email address of a person that will take responsibility for this file to ensure he is paid soonest. I would like to point out to you, it was GEPF that caused the delays, he RETIRED, he did not RESIGN. Please ensure that you get this right!!!</p>
56 replies
115 months ago
Bradlees Removals, you were fantastic
<p>We all have had some terrible experiences with moving. We were moving from the Free State to the KZN South Coast and decided to use a local Business. Lee gave us a reasonable quote and kept in contact. The driver, Willem arrived and set our mind at rest, he brought the staff in to look at our belongings and from there it all went very smoothly. They treated all our belongings with great care. We did not have any damages or breakages. Every box arrived in the same condition it left our previous residence, no items lost. To the team of Bradlees Removals, Shelly Beach (Margate), thank you for your excellent service. We can highly recommend you. I would even go as far as saying you are simply the best. </p>
0 replies
115 months ago
Extremely poor service from GEPF
<p>A Policeman with 37 years of service applied to retire December 2014, in early 2015 he signed a purchase agreement for our house. Then he was told his paperwork was lost. This was not true. It was lying on someone's desk! He then had to re-apply. Eventually his retirement was approved, he retired end April 2016. He is married and has 2 children in primary school. It will be 6 months soon, to date he has not received a cent, no lump sum payout or monthly pension. How must he live with no income. In the meantime, he phones at least once a week only to get a different person giving him updates that seem to be going in circles. No- one takes responsibility, senior staff are not contactable. I think it is time for the Public Protectors Office to investigate this very poorly managed office. I suggest that the staff must go without pay also for at least 6 months for them to feel what it is like to have no cash to live from. It's disgusting how they treat Government staff, this man served his Country and gets treated like this. No explanations except another 30 days, then it becomes another 60 days and now another 30 days. It would appear that no-one knows what is going on there. A senior staff member is welcome to contact me for his particulars and then phone the retired Police Officer with a date he will be paid, he deserves better treatment.</p>
266 replies
116 months ago
Disgusting Service
<p>Major problem with empty promises. selected goods and paid for items. When Courriers delivered, some items were damages caused by poor packaging. Rory is extremely slow with all his responses, tried to contact management, but no emails reach them or they do not care. Also bolts for assembly sent short. If no replacements and short supply is received I will continue to lodge my complaint to warn unknowing buyers of this disgusting service. </p>
105 replies
122 months ago
Service on ATM's non-existant
As from 31st March the Allanridge ABSA ATM is not working or ran out of cash, so did another ATM in our town belonging to Std Bank. As ABSA should be aware, on 1st April SASSA paid out Pensions. I called Wayne 0828268433 from SPARK twice, Dumela Cafe where the ATM is installed also called him but he makes false promises and thinks it's funny when people cannot get money to buy food, fuel or prepaid power. Fidelity Guards 0117639000 staff that deals with cashless ATM's are not available to take calls from me in this regard, they promise to call back, but never does.<br> This in my opinion is the worst service ever experienced from ABSA as I bank with ABSA. I was told by Petro Olivier in Welkom ABSA that all ATM services are outsourced, but with the ABSA emblem on the ATM machine, this reflects on you. May I point out, your agreement with SPARK appears to be a disaster as your customers are left in dire straights. <br> When I called your customer services number, the lady told me to go to Welkom, a return trip is over 70km, should you have petrol, which I told her I did not have and then she told me to take a taxi. How am I suppose to pay for a taxi if I cannot draw money?<br> How do you respond
75 replies
Review Distribution
5 Star
3 (21.428571428571427%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (35.714285714285715%)
1 Star
6 (42.857142857142854%)