ML
Maryke L
Active since Jan 2014
6
Reviews
0
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Reviews
6 reviews31 months ago
Andre @Cape road MCD has NO CUSTOMER SKILLS
On the 13th of September 2023, I visted McDonald's Cape road. I was there to use a upsize deal on the app and with the saving buy a few extra items. I was told the code did not work. Lazola, shift supervisor jumped into assist. What a jewel!!! He was friendly, efficient and quick. A pity his boss André did not show the same level of dedication as Lazola did. I was told flatly via Lazola that the system had an issue and it was reported and he(André) cant do anything about this. He didn't even have the decency to tell me himself. Lazola was soo apologetic and helped with everything. If it wasn't for this I would have left and gone done the street to Steers. Not that I expect special treatment but have the decency to get up and apologise yourself! This is a franchise and you do have the authority to make this decision! MAKE IT!!!
0 replies
34 months ago
Well done Zanele.
Thank you Zanele Khoza. Your pleasant demeanour and friend smile ( yes I could hear it over the phone) made a potentially bad expierence and really pleasant one!! Thank you for your efficiency and professionalism.
60 replies
34 months ago
Great Great Work!!!
I want to thank both Roberto and Bernelee for the patience professionalism and great attitude dealing with my 10 000 questions and chopping and changing and understanding the uniqueness of my request. Thank you to you ,you are a real assest to Dotsure. Dotsure thank you for the flexiablity in various covers. My car, it's care and house has been sorted.
53 replies
38 months ago
Capitec customer service is non existent, not that I expect you would care ro respond
Unfortunately 0 stars is not an option. I am frustrated and annoyed. Firstly I called today as I had a unauthorised transaction going through on my CREDIT CARD. Another one went through the day after(19th 20th of Feb) Note that once I saw the first transaction I called to log it as unauthorised. After the second transaction I again called. Your consultant Zizi in the fraud department was amazed the first consultant did not adviseme to stop my card immediately. While talking I did that. She again logged the transaction. She handled the claim (I think). So after going through transactions and screenshots and and.on the 28th a agreement was reached to fix (debit) my account with the unauthorised amount. Which was done. Up to now extremely efficient, barring the first consultant not informing me to stop my card. 2 days later after this was then escalated to Mastercard ect. The merchant refunded me. While I was in the bank Capitec reversed the debit, as I was informed would happend. I was going to as Johanatahn to call to do that. I asloasked the purpose of the digital/virtual card and he explain that people use it for these tye of transaction as its easier to stop and replace at no cost. Yes I paid R70 to replace my CC for a merchant doing an illegal transaction onmy account( I still need to understand that as it is not a customer fault). Moving on while sitting on my bed today, Capitec did another reversal. Now undertand my transaction was dealt with through the fraud department, so I chose option 2 fraud realted, a very rude lady did not even listen to my query said I am in the wrong fepartment and transfered me to customer service. I spoke to rose. Explaining my story again. She said yes this is the reversal because the merchant refunded me. I then asked her ro stop and listen to me again. I explained again that there is now two charge backs not just one. She then asked for your pin access to my account. Which I did. She said she is in so when I started explaining the transaction step for step the line went dead. I was on the phone for 8min 39 sec. I waited no call back. So I called picked option 1 customer service. Got thru to another consultant, explained everythinh again and then she asked for access. She kept saying there is no transaction. FYI. She told me the same story about the debit and credit. I know this as It was explain probably 4 times maybe 5 when I reported the unauthorised transaction. She kept saying she doesnot see the transaction on my statement. I said I am looking at my balance and I know my credit is x having x left after the transaction and the still not understanding replacement fee for my card going thru it should be y. Its now z. Then she realised the transaction is on my credit card got that info and stated she can shee the two reversals. But I need to speak to credit department. And ask them ti call me back URGRNTLY. I didnt but patiently explain that this is the 4th person I am telling this to. Went through the whole process with Boitumelo. She agreed to everything I explained. But I am at COLLECTIONS and she can't help. So I then grinding my teeth an bitting my tongue to not start screaming, in a very firm voice told her she is not going to put me through she wil take downmy number, started giving my number she interupts me to say she has all my details,okay then take this to her supervisor and tell him to call the credit department supervisor for him to get one of his agents to call me back I was on the call now for 29 mins. She interupted me then explain that she can do that but she can not guarantee he will get hold of that person. I SAID i dont care. She then interipted me again, saying she explain she she is in collections and she cant help now I am shouting at her. I said then very firmly that she is with a customer and she is inyerupting me while I am talking and that is not acceptable to do so as I am the customer. I explained irrespective of where she is working she still represents Capitec and irrespective of which idiot( first bad word I used in this entire time) put me through to her, she needs to do what I am requesting, which was not unreasonable at this point I think we were at 40mins now approximately. I then said I am finished and she can now speak. She said she will do as I asked and if there is anything else she can help with. Upon which I said no good bye and ended the call. So not going to go into everything that went wrong here. You can decide for yourself as Capitec what you deem acceptable,but for me THIS is NOT ACCEPTABLE ( please note I am not shouting but just stating my feeling very firmly) so if you wish to keep me as an active client. I suggest you do something here. O and FYI I still have not received my URGRNT call back. Guess customers are not important at all....yes I am sarcastic now.
53 replies
39 months ago
Mercedes Benz Centurion
1 star is being nice. My daughter's car went in on the 1st of February 2023 to Mercedes Centurion. There were a few issues and we wanted to sort it out on her maintenance and service plan. I was there at 7am. When I booked the car in I told them that for any financials regarding the car to contact the number on the book in sheet as I was not the holder of the plan. After asking my daughter to contact her dad The branch called me and said I can collect it. After explain the mechanic working on the car apologised and said he will fix up the quote as he needed to split it for the two plans. After a week I called. And spoke to Karen, who explained the workshop person left and left everything in a mess. He just didn't show up on Monday and she needed to sort it all, but she will get to it immediately. Today my daughter messaged me to say I can take the car in Monday. Okay a bit messy. So I called to find out what is the information. Ravan who is dealing with the claims, told me that the car will be there for a while, asking clarity, she said a month. I aksed to bring in the car today before closing and Ravan said the car would just be standing until Monday. I made it clear that due to their mess up barring their system being down a few days and having to clear the backlog, I want them to prioritise the car as I am sure the car was there prior to their backlog and due to their mess up, should prioritise the car. Ravan agree I could bring the car at 5 15/2/23. Then I asked to ensure the priority. She ignore me twice say will see you at five and on my 3rd attempt she said good bye and put the phone down on me. I conveyed the details and then decided to complain to the owner/manager of the branch. I got a call back from Neelen. Who first tried to make it sound like it is me being inconvenienced being the issue. I relayed the whole story. He then said to bring the car in at 5 and he will sort everything out. I asked if they will start workinh on the car as a priority. Again he said he will speak to the workshop manager to see IF they can do it. He then also at a point told me they are fully booked. So again been given information that was not believable.Feeling that I was given the run around, I asked that the manager call me as the message left was for either the own or the branch manager. I am waiting...... Having worked with customer myself. Ravan could have said ahe qould call me back gone to the manager and explained and ask for the car to be prioritised, instead she chose to ignore me and put the phone down. Neelen could have gone to the workshop manager explained the situation and got confirmation the car will be attended to tomorrow. Let's see if the manager values customer service more. Just dropped the car at Centurion its 17.12 now now call from either Manager or as I was informed the customer relations manager. Job card is on his desk when I asked to sign both Neelen and Ravan present .... no apology im sight.
0 replies
39 months ago
FOCUS NOVELTY SCAM!!!!!
If I could choose 0 stars Also same expierence. Tracking number given. Again Delivery in Phoenix. The support email now does not work? Guess that is never sorted. But this company is still active in the UK. Wonder if we can report them there
0 replies
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5 Star
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4 (66.66666666666667%)